Question 1

Which of the following is NOT one of the measures of productivity?

Accepted Answer

A)  human productivity 
B)  Multifactor productivity 
C)  machine productivity 
D)  labour productivity 
A)  human productivity 
B)  Multifactor productivity 
C)  machine productivity 
D)  labour productivity

Question 2

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

Accepted Answer

A) True 
 B)False

Question 3

Explain what is meant by a "process view" of organizations. Use examples to support your explanation.

Accepted Answer

A process is an activity or group of act

Question 4

Delivery time should always be less than two days.

Accepted Answer

A) True 
 B)False

Question 5

Which one of the following statements concerning measures of productivity is FALSE?

Accepted Answer

A)  Measures of labour productivity are generally more informative than multifactor measures of productivity. 
B)  Multifactor measures of productivity must convert the quantities being measured to a common unit of measure such as dollars. 
C)  The number of insurance claims processed per week by employees in an insurance company is a valid measure of productivity. 
D)  Productivity is measured as the ratio of outputs divided by inputs. 
A)  Measures of labour productivity are generally more informative than multifactor measures of productivity. 
B)  Multifactor measures of productivity must convert the quantities being measured to a common unit of measure such as dollars. 
C)  The number of insurance claims processed per week by employees in an insurance company is a valid measure of productivity. 
D)  Productivity is measured as the ratio of outputs divided by inputs.

Question 6

What skill areas contribute to the success of an operations manager?

Accepted Answer

Skills include quantitative analysis to

Question 7

Which one of the following statements is TRUE?

Accepted Answer

A)  The absolute number of Canadian manufacturing jobs has decreased since the late 1950s because the percentage of service jobs in the economy increased. 
B)  Service- sector organizations generally cannot utilize operations management techniques. 
C)  Because outputs from service organizations typically cannot be inventoried, inventories are of little importance to service systems. 
D)  The share of the workforce in service jobs in countries such as Canada, France, Britain, Japan, and the United States is well above 60 percent. 
A)  The absolute number of Canadian manufacturing jobs has decreased since the late 1950s because the percentage of service jobs in the economy increased. 
B)  Service- sector organizations generally cannot utilize operations management techniques. 
C)  Because outputs from service organizations typically cannot be inventoried, inventories are of little importance to service systems. 
D)  The share of the workforce in service jobs in countries such as Canada, France, Britain, Japan, and the United States is well above 60 percent.

Question 8

Labour productivity is an index of the output per person or hour worked.

Accepted Answer

A) True 
 B)False

Question 9

The designing and managing of process to ensure that we meet humanity's needs today without hurting the ability of future generations to meet their own needs. is called______ .

Accepted Answer

The answer of The designing and managing of process to...

Question 10

Processes do not necessarily add value to every customer along the supply chains.

Accepted Answer

A) True 
 B)False

Question 11

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is best?

Accepted Answer

A)  Global competition is putting additional pressures on operations managers. 
B)  Productivity in the service sector has kept pace with the manufacturing sector. 
C)  Operations managers have little interaction with other functional areas. 
D)  Operations management refers primarily to manufacturing. 
A)  Global competition is putting additional pressures on operations managers. 
B)  Productivity in the service sector has kept pace with the manufacturing sector. 
C)  Operations managers have little interaction with other functional areas. 
D)  Operations management refers primarily to manufacturing.

Question 13

Which of the following statements is best? Operations management can be made more effective by

Accepted Answer

A)  coordinating all activities related to operations, directly or indirectly, both within and outside the organization. 
B)  making products early enough so that stock outs do not occur. 
C)  coordinating operations with other functional areas that impact operations. 
D)  focusing on aspects of operations that are directly related to production. 
A)  coordinating all activities related to operations, directly or indirectly, both within and outside the organization. 
B)  making products early enough so that stock outs do not occur. 
C)  coordinating operations with other functional areas that impact operations. 
D)  focusing on aspects of operations that are directly related to production.

Question 14

Relative to strategic decisions, tactical decisions are less structured and have longer- term consequences.

Accepted Answer

A) True 
 B)False

Question 15

Productivity is the value of outputs produced divided by the total values of resources.

Accepted Answer

A) True 
 B)False

Question 16

Competitive priorities define the dimensions on which the firm should excel with its products or services. Which one of the following statements regarding this concept is TRUE?

Accepted Answer

A)  McDonald's restaurants emphasize high- performance design quality rather than consistent quality. 
B)  Often there are trade- offs among competitive priorities; thus, the best emphasis is situational. 
C)  The strategy of emphasizing lower price is most appropriate when the product is highly differentiated. 
D)  All eight dimensions of competitive priorities should be equally emphasized in order to service the increasingly competitive market of the 1990s. 
A)  McDonald's restaurants emphasize high- performance design quality rather than consistent quality. 
B)  Often there are trade- offs among competitive priorities; thus, the best emphasis is situational. 
C)  The strategy of emphasizing lower price is most appropriate when the product is highly differentiated. 
D)  All eight dimensions of competitive priorities should be equally emphasized in order to service the increasingly competitive market of the 1990s.

Question 17

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements about competitive priorities is TRUE?

Accepted Answer

A)  To survive, all firms in an industry must compete on the same dimensions of competitive priority. 
B)  A good delivery time is less than a few weeks, irrespective of the industry under consideration. 
C)  Club Med competes on the dimension of high- performance design in part by offering excellent entertaining, dining, and recreational facilities. 
D)  Firms emphasizing low price have slack capacity and hold large inventories in order to be efficient. 
A)  To survive, all firms in an industry must compete on the same dimensions of competitive priority. 
B)  A good delivery time is less than a few weeks, irrespective of the industry under consideration. 
C)  Club Med competes on the dimension of high- performance design in part by offering excellent entertaining, dining, and recreational facilities. 
D)  Firms emphasizing low price have slack capacity and hold large inventories in order to be efficient.

Question 19

A firm can form strategic alliance abroad through which of the following arrangement?

Accepted Answer

A)  Global discount 
B)  Internationalization 
C)  Nationalization 
D)  Collaborative effort 
A)  Global discount 
B)  Internationalization 
C)  Nationalization 
D)  Collaborative effort

Question 20

Labour productivity is an index of the output per person or hours worked.

Accepted Answer

A) True 
 B)False

Which of the following is NOT one of the measures of productivity?

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

Explain what is meant by a "process view" of organizations. Use examples to support your explanation.

Delivery time should always be less than two days.

Which one of the following statements concerning measures of productivity is FALSE?

What skill areas contribute to the success of an operations manager?

Which one of the following statements is TRUE?

Labour productivity is an index of the output per person or hour worked.

The designing and managing of process to ensure that we meet humanity's needs today without hurting the ability of future generations to meet their own needs. is called______ .

Processes do not necessarily add value to every customer along the supply chains.

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Which of the following statements is best?

Which of the following statements is best? Operations management can be made more effective by

Relative to strategic decisions, tactical decisions are less structured and have longer- term consequences.

Productivity is the value of outputs produced divided by the total values of resources.

Competitive priorities define the dimensions on which the firm should excel with its products or services. Which one of the following statements regarding this concept is TRUE?

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

Which of the following statements about competitive priorities is TRUE?

A firm can form strategic alliance abroad through which of the following arrangement?

Labour productivity is an index of the output per person or hours worked.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 1: Creating Customer Value

Which of the following is NOT one of the measures of productivity?

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

Explain what is meant by a "process view" of organizations. Use examples to support your explanation.

Delivery time should always be less than two days.

Which one of the following statements concerning measures of productivity is FALSE?

What skill areas contribute to the success of an operations manager?

Which one of the following statements is TRUE?

Labour productivity is an index of the output per person or hour worked.

The designing and managing of process to ensure that we meet humanity's needs today without hurting the ability of future generations to meet their own needs. is called______ .

Processes do not necessarily add value to every customer along the supply chains.

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Which of the following statements is best?

Which of the following statements is best? Operations management can be made more effective by

Relative to strategic decisions, tactical decisions are less structured and have longer- term consequences.

Productivity is the value of outputs produced divided by the total values of resources.

Competitive priorities define the dimensions on which the firm should excel with its products or services. Which one of the following statements regarding this concept is TRUE?

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

Which of the following statements about competitive priorities is TRUE?

A firm can form strategic alliance abroad through which of the following arrangement?

Labour productivity is an index of the output per person or hours worked.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters