Question 1

Describe sustainability and its triple bottom line assessment factors.

Accepted Answer

Sustainability has become an important i

Question 2

Name the two competitive priorities for quality, and give an example of each.

Accepted Answer

The two competitive priorities are high-

Question 3

Nationalization is a political risk in which a government may take over a firm's assets without paying compensation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following process is NOT one of the four core processes in the supply chain?

Accepted Answer

A)  Demand relationship process 
B)  Customer relationship process 
C)  Order fulfilment process 
D)  New product development 
A)  Demand relationship process 
B)  Customer relationship process 
C)  Order fulfilment process 
D)  New product development

Question 5

Order qualifier refers to the demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Accepted Answer

A) True 
 B)False

Question 6

Processes of multiple firms can be linked together to form a chain reaction.

Accepted Answer

A) True 
 B)False

Question 7

The percentage of the workforce in service jobs in some industrialized countries such as Canada, France, Japan, and Britain is

Accepted Answer

A)  higher than that in the manufacturing sector now, but shows a declining trend. 
B)  much lower than that of the manufacturing sector in these countries. 
C)  lower than that in the manufacturing sector now, but shows a rising trend. 
D)  more than 60 percent of the total workforce in these countries. 
A)  higher than that in the manufacturing sector now, but shows a declining trend. 
B)  much lower than that of the manufacturing sector in these countries. 
C)  lower than that in the manufacturing sector now, but shows a rising trend. 
D)  more than 60 percent of the total workforce in these countries.

Question 8

A(n) ______ is any activity or group of activities that takes one or more input, transforms and adds value to them, and provides one or more outputs for its customers.

Accepted Answer

The answer of A(n) ______ is any activity or group...

Question 9

Competitive priorities state the dimensions on which a firm can excel. Which one of the following statements about each dimension is TRUE?

Accepted Answer

A)  A firm that intends to excel at high- performance design quality can succeed only when its production volume is very high. 
B)  For a firm that gives top priority to customization, volumes for any individual product tend to be low. 
C)  Emphasizing low price is most appropriate for differentiated products in the growth stage of demand. 
D)  McDonald's is a typical example of an organization that excels at volume flexibility rather than quality consistency. 
A)  A firm that intends to excel at high- performance design quality can succeed only when its production volume is very high. 
B)  For a firm that gives top priority to customization, volumes for any individual product tend to be low. 
C)  Emphasizing low price is most appropriate for differentiated products in the growth stage of demand. 
D)  McDonald's is a typical example of an organization that excels at volume flexibility rather than quality consistency.

Question 10

Explain the distinction between "order winner" and "order qualifier" competitive priorities, and provide an example of each.

Accepted Answer

An order winner is the one particular di

Question 11

An ethnic restaurant, in serving a lovely, four- hour, seven- course dinner for two for $150, is giving particular emphasis to which dimension of competitive priorities?

Accepted Answer

A)  consistent quality 
B)  fast delivery time 
C)  high- performance quality 
D)  price 
A)  consistent quality 
B)  fast delivery time 
C)  high- performance quality 
D)  price

Question 12

Developing an operations strategy that delivers customer value begins with an corporate strategy.

Accepted Answer

A) True 
 B)False

Question 13

Multifactor productivity measures are determined by measuring more than one of the input resources used to produce outputs.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT one of the five developments that encourage sound global strategies?

Accepted Answer

A)  increasing international trade barriers due from regional trading blocs 
B)  Increased demand for imported services and goods 
C)  Improved transportation and communications technologies 
D)  Loosened regulations on financial institutions 
A)  increasing international trade barriers due from regional trading blocs 
B)  Increased demand for imported services and goods 
C)  Improved transportation and communications technologies 
D)  Loosened regulations on financial institutions

Question 15

Which of the following is the responsibility of operations?

Accepted Answer

A)  interpret financial information 
B)  transform inputs into new products and services 
C)  develop new products and services 
D)  transport inputs and outputs 
A)  interpret financial information 
B)  transform inputs into new products and services 
C)  develop new products and services 
D)  transport inputs and outputs

Question 16

______ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

Accepted Answer

The answer of ______ is the ability to accelerate or...

Question 17

In order fulfilment, which of the following is NOT one of the nested processes and competitive priorities?

Accepted Answer

A)  Variety 
B)  On- time delivery 
C)  Consistent quantity 
D)  High- performance design 
A)  Variety 
B)  On- time delivery 
C)  Consistent quantity 
D)  High- performance design

Question 18

Which of the following is NOT one of the possible competitive priorities for customer relationship?

Accepted Answer

A)  Consistent quality 
B)  Delivery speed 
C)  Low- cost operations 
D)  High- performance design 
A)  Consistent quality 
B)  Delivery speed 
C)  Low- cost operations 
D)  High- performance design

Question 19

Today, most products are made of material and services from around the world.

Accepted Answer

A) True 
 B)False

Question 20

China and India have comparative cost advantages over Canada and the U.S.

Accepted Answer

A) True 
 B)False

Describe sustainability and its triple bottom line assessment factors.

Name the two competitive priorities for quality, and give an example of each.

Nationalization is a political risk in which a government may take over a firm's assets without paying compensation.

Which of the following process is NOT one of the four core processes in the supply chain?

Order qualifier refers to the demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Processes of multiple firms can be linked together to form a chain reaction.

The percentage of the workforce in service jobs in some industrialized countries such as Canada, France, Japan, and Britain is

A(n) ______ is any activity or group of activities that takes one or more input, transforms and adds value to them, and provides one or more outputs for its customers.

Competitive priorities state the dimensions on which a firm can excel. Which one of the following statements about each dimension is TRUE?

Explain the distinction between "order winner" and "order qualifier" competitive priorities, and provide an example of each.

An ethnic restaurant, in serving a lovely, four- hour, seven- course dinner for two for $150, is giving particular emphasis to which dimension of competitive priorities?

Developing an operations strategy that delivers customer value begins with an corporate strategy.

Multifactor productivity measures are determined by measuring more than one of the input resources used to produce outputs.

Which of the following is NOT one of the five developments that encourage sound global strategies?

Which of the following is the responsibility of operations?

______ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

In order fulfilment, which of the following is NOT one of the nested processes and competitive priorities?

Which of the following is NOT one of the possible competitive priorities for customer relationship?

Today, most products are made of material and services from around the world.

China and India have comparative cost advantages over Canada and the U.S.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 1: Creating Customer Value

Describe sustainability and its triple bottom line assessment factors.

Name the two competitive priorities for quality, and give an example of each.

Nationalization is a political risk in which a government may take over a firm's assets without paying compensation.

Which of the following process is NOT one of the four core processes in the supply chain?

Order qualifier refers to the demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Processes of multiple firms can be linked together to form a chain reaction.

The percentage of the workforce in service jobs in some industrialized countries such as Canada, France, Japan, and Britain is

A(n) ______ is any activity or group of activities that takes one or more input, transforms and adds value to them, and provides one or more outputs for its customers.

Competitive priorities state the dimensions on which a firm can excel. Which one of the following statements about each dimension is TRUE?

Explain the distinction between "order winner" and "order qualifier" competitive priorities, and provide an example of each.

An ethnic restaurant, in serving a lovely, four- hour, seven- course dinner for two for $150, is giving particular emphasis to which dimension of competitive priorities?

Developing an operations strategy that delivers customer value begins with an corporate strategy.

Multifactor productivity measures are determined by measuring more than one of the input resources used to produce outputs.

Which of the following is NOT one of the five developments that encourage sound global strategies?

Which of the following is the responsibility of operations?

______ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

In order fulfilment, which of the following is NOT one of the nested processes and competitive priorities?

Which of the following is NOT one of the possible competitive priorities for customer relationship?

Today, most products are made of material and services from around the world.

China and India have comparative cost advantages over Canada and the U.S.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters