Question 1

A strategic alliance between brand-name hotel and restaurant companies helps both companies maximize their profit potential by:

Accepted Answer

A)  Providing customers with greater value 
B)  Improving a property's overall image 
C)  Creating operational advantages 
D)  Creating financial benefits 
E)  All of the above 
A)  Providing customers with greater value 
B)  Improving a property's overall image 
C)  Creating operational advantages 
D)  Creating financial benefits 
E)  All of the above E

Question 2

The managers in convention services meet the department head once a week during the morning stand-up meeting?

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not the responsibility of the director of catering?

Accepted Answer

A)  Oversee catering sales managers 
B)  Oversee all marketing efforts 
C)  Interacts with clients and catering managers 
D)  Oversee the room service division 
E)  Coordinates with the hotel sales director 
A)  Oversee catering sales managers 
B)  Oversee all marketing efforts 
C)  Interacts with clients and catering managers 
D)  Oversee the room service division 
E)  Coordinates with the hotel sales director D

Question 4

Due to the fact that we are unable to predict the future, it is not that important for beverage managers to prepare an accurate forecast.

Accepted Answer

A) True 
 B)False

Question 5

After five months of training, Robyn was promoted to catering/convention services manager?

Accepted Answer

A) True 
 B)False

Question 6

Those in attendance at the menu reading include:

Accepted Answer

A)  Catering manager 
B)  Banquet manager 
C)  Chef 
D)  Purchasing director 
E)  All of the above 
A)  Catering manager 
B)  Banquet manager 
C)  Chef 
D)  Purchasing director 
E)  All of the above

Question 7

NACE is an acronym for which of the following?

Accepted Answer

A)  Night Audit Catering Event 
B)  National Auditing Corporate Executives 
C)  National Association for Customer Expectations 
D)  National Association of Catering Executives 
E)  National Association of Chef Executives 
A)  Night Audit Catering Event 
B)  National Auditing Corporate Executives 
C)  National Association for Customer Expectations 
D)  National Association of Catering Executives 
E)  National Association of Chef Executives

Question 8

At the Pierre, the management team was concerned over controlling the purchasing activities of the food and beverage operation. As a result, the management team promoted an individual into a food purchasing management position to develop specifications for all food products.

Accepted Answer

A) True 
 B)False

Question 9

It is common for Benninger to write thank you notes to guests who have just spent time visiting the hotel property.

Accepted Answer

A) True 
 B)False

Question 10

The authors put forth a number of benefits for establishing a partnership between a hotel and a restaurant. Which of the following was not listed as one of the benefits?

Accepted Answer

A)  Improved overall property image 
B)  Enhanced customer value 
C)  More effective cost control programs 
D)  Increased revenues 
E)  It offers a competitive advantage 
A)  Improved overall property image 
B)  Enhanced customer value 
C)  More effective cost control programs 
D)  Increased revenues 
E)  It offers a competitive advantage

Question 11

Robyn typically arrives to work at:

Accepted Answer

A)  6:30 am 
B)  7:30 am 
C)  8:00 am 
D)  10:00 am 
E)  12:00 pm 
A)  6:30 am 
B)  7:30 am 
C)  8:00 am 
D)  10:00 am 
E)  12:00 pm

Question 12

The article included examples of a few hotels known for great foodservice which they labeled "Champions". Which of the following was not one of the hotels listed as a champion?

Accepted Answer

A)  Hyatt Arlington Hotel 
B)  Country Inns and Suites 
C)  Four Seasons and Resorts 
D)  Hilton Hotels and Resorts 
E)  The Greenbrier 
A)  Hyatt Arlington Hotel 
B)  Country Inns and Suites 
C)  Four Seasons and Resorts 
D)  Hilton Hotels and Resorts 
E)  The Greenbrier

Question 13

In most hotels, the director of catering reports to the general manager?

Accepted Answer

A) True 
 B)False

Question 14

At the end of the article, the author gives a list of issues facing the catering department in the future. Which of the following was not listed as one of the issues?

Accepted Answer

A)  Minimum wage 
B)  Alcohol restrictions 
C)  The demand for more menu alternatives 
D)  Competition from off-premise catering firms 
E)  Consumers becoming more value conscious 
A)  Minimum wage 
B)  Alcohol restrictions 
C)  The demand for more menu alternatives 
D)  Competition from off-premise catering firms 
E)  Consumers becoming more value conscious

Question 15

At one time, the Greenbrier struggled to be seen as one of the top culinary resorts. Recently, the resort has addressed the major problems by performing which of the following?

Accepted Answer

A)  It established a three-year culinary-apprenticeship program 
B)  Established cooking classes for guests 
C)  Promoted symposiums conducted by food critics and writers 
D)  All of the above 
E)  Only a and b 
A)  It established a three-year culinary-apprenticeship program 
B)  Established cooking classes for guests 
C)  Promoted symposiums conducted by food critics and writers 
D)  All of the above 
E)  Only a and b

Question 16

According to Siguaw and Enz, a critical attribute of a successful hotel food and beverage outlet is their ability to appropriately respond to the changing needs of the market.

Accepted Answer

A) True 
 B)False

Question 17

In the past, hotel restaurants developed a reputation for being a poor value to the hotel's guests.

Accepted Answer

A) True 
 B)False

Question 18

According to beverage vendors, beer sales are expected to remain static and wine will experience a marginal but steady growth in the future.

Accepted Answer

A) True 
 B)False

Question 19

To sell a catering event, potential markets must be identified and cultivated. Which of the following was not listed as one of the potential markets?

Accepted Answer

A)  Association meetings 
B)  Corporate meetings 
C)  Holiday parties 
D)  Weddings and anniversaries 
E)  All of the above were listed as a potential market 
A)  Association meetings 
B)  Corporate meetings 
C)  Holiday parties 
D)  Weddings and anniversaries 
E)  All of the above were listed as a potential market

Question 20

Why did Good Eats Grill decide to establish an alliance with Bristol Hotel Company?

Accepted Answer

A)  The owners of both companies were college roommates. 
B)  The projects were financially feasible. 
C)  The shareholders from both companies encouraged the alliance. 
D)  The companies share a similar proactive, team-oriented management style 
E)  Only b and d 
A)  The owners of both companies were college roommates. 
B)  The projects were financially feasible. 
C)  The shareholders from both companies encouraged the alliance. 
D)  The companies share a similar proactive, team-oriented management style 
E)  Only b and d

A strategic alliance between brand-name hotel and restaurant companies helps both companies maximize their profit potential by:

The managers in convention services meet the department head once a week during the morning stand-up meeting?

Which of the following is not the responsibility of the director of catering?

Due to the fact that we are unable to predict the future, it is not that important for beverage managers to prepare an accurate forecast.

After five months of training, Robyn was promoted to catering/convention services manager?

Those in attendance at the menu reading include:

NACE is an acronym for which of the following?

At the Pierre, the management team was concerned over controlling the purchasing activities of the food and beverage operation. As a result, the management team promoted an individual into a food purchasing management position to develop specifications for all food products.

It is common for Benninger to write thank you notes to guests who have just spent time visiting the hotel property.

The authors put forth a number of benefits for establishing a partnership between a hotel and a restaurant. Which of the following was not listed as one of the benefits?

Robyn typically arrives to work at:

The article included examples of a few hotels known for great foodservice which they labeled "Champions". Which of the following was not one of the hotels listed as a champion?

In most hotels, the director of catering reports to the general manager?

At the end of the article, the author gives a list of issues facing the catering department in the future. Which of the following was not listed as one of the issues?

At one time, the Greenbrier struggled to be seen as one of the top culinary resorts. Recently, the resort has addressed the major problems by performing which of the following?

According to Siguaw and Enz, a critical attribute of a successful hotel food and beverage outlet is their ability to appropriately respond to the changing needs of the market.

In the past, hotel restaurants developed a reputation for being a poor value to the hotel's guests.

According to beverage vendors, beer sales are expected to remain static and wine will experience a marginal but steady growth in the future.

To sell a catering event, potential markets must be identified and cultivated. Which of the following was not listed as one of the potential markets?

Why did Good Eats Grill decide to establish an alliance with Bristol Hotel Company?

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 6: Food and Beverage Division

A strategic alliance between brand-name hotel and restaurant companies helps both companies maximize their profit potential by:

The managers in convention services meet the department head once a week during the morning stand-up meeting?

Which of the following is not the responsibility of the director of catering?

Due to the fact that we are unable to predict the future, it is not that important for beverage managers to prepare an accurate forecast.

After five months of training, Robyn was promoted to catering/convention services manager?

Those in attendance at the menu reading include:

NACE is an acronym for which of the following?

At the Pierre, the management team was concerned over controlling the purchasing activities of the food and beverage operation. As a result, the management team promoted an individual into a food purchasing management position to develop specifications for all food products.

It is common for Benninger to write thank you notes to guests who have just spent time visiting the hotel property.

The authors put forth a number of benefits for establishing a partnership between a hotel and a restaurant. Which of the following was not listed as one of the benefits?

Robyn typically arrives to work at:

The article included examples of a few hotels known for great foodservice which they labeled "Champions". Which of the following was not one of the hotels listed as a champion?

In most hotels, the director of catering reports to the general manager?

At the end of the article, the author gives a list of issues facing the catering department in the future. Which of the following was not listed as one of the issues?

At one time, the Greenbrier struggled to be seen as one of the top culinary resorts. Recently, the resort has addressed the major problems by performing which of the following?

According to Siguaw and Enz, a critical attribute of a successful hotel food and beverage outlet is their ability to appropriately respond to the changing needs of the market.

In the past, hotel restaurants developed a reputation for being a poor value to the hotel's guests.

According to beverage vendors, beer sales are expected to remain static and wine will experience a marginal but steady growth in the future.

To sell a catering event, potential markets must be identified and cultivated. Which of the following was not listed as one of the potential markets?

Why did Good Eats Grill decide to establish an alliance with Bristol Hotel Company?

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters