Exam 5: Operations: Housekeeping, Engineering and Security

In order to assess how financial information can affect the performance of the engineering department, the respondents of the study were asked to rate ten different criteria. Which of the following received the highest mean score?

In order to determine if the landowner should have been able to reasonably foresee a harm that occurred to a guest, the court considers a number of factors. Which of the following was not part of the list provided in the article?

It is vital that managers be fully aware of how to develop strategies to minimize the property's exposure to potential litigation.

According to the author, most civil suits filed against hotels involve claims of negligence.

According to the article, which of the following is not mandated under the Federal Labor Standards Act?

The laws affecting lodging facilities are less numerous and complex that those affecting other types of businesses.

For the purposes of the article, the term landowner includes which of the following?

According to the article, energy costs alone can account for ______ of a property's total operation budget.

According to McGoey, the guest should put the Do-Not-Disturb sign on the doorknob even when the guest is away?

Crisis management theory combines three views of workplace violence - psychological, social-political, and technical-structural?

According to the article, what position is responsible for guest room cleaning and servicing.

Which of the following laws are passed by agencies such as the Food and Drug Administration?

According to McGoey, the best hotel designs in terms of hotel layout) with respect to security, position the ____________ in a location that is able to view critical access points, such as front, back and side entrances.

Homicide is the leading cause of occupational death for women?

Homicide within the service sector accounted for ______% of all 347 workplace fatalities in that sector in 2002.

According to the article, the hospitality industry is among the top _____ most dangerous industries to work.

According to the article, housekeeping departments play a vital role in today's industry.

Historically the functions and duties of the Chief Engineer, his staff and the engineering department, have been relegated to the subconscious of hotel management?

Which of the following titles are not synonymous with resident manager?

The linens room supervisor is not a position found in the housekeeping department. The linens room supervisor reports to the front desk manager.