Exam 3: General Managers: a View at the Top

Based on the feedback of a pilot study, the authors modified the competency model to reflect hospitality-specific behavior. The final competency model consisted of eight overarching factors. Which of the following was not one of the eight factors?

Free

(Multiple Choice)

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Question 1

Correct Answer:

Verified

The dimension, leadership versatility, was viewed as the most-essential skill for managers to have in the future.

Free

(True/False)

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Question 2

Correct Answer:

Verified

False

The position, hotel general manager, requires that the manager be multidimensional?

Free

(True/False)

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Question 3

Correct Answer:

Verified

True

At Marriot Hotels, the philosophy is that "if you take care of the associates, they'll take care of the guests, and the guests will return, which ultimately will take care of the owners"?

(True/False)

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Question 4

The GM's work as operational controller is characterized by a high degree of involvement in the daily operations of the hotel.

(True/False)

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Question 5

According to Fabico, the reason why many of us originally became enamored with the hotel industry is because of:

(Multiple Choice)

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Question 6

In which of the following time frames do the demands require the GM to develop communication channels and to nurture relationships that extend beyond the specific domain of the hotel?

(Multiple Choice)

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Question 7

A typical day for Tom Underwood starts at 7:00 am?

(True/False)

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Question 8

Which of the following competencies was rated the highest by the respondents in the study?

(Multiple Choice)

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Question 9

According to DiMeglio, the general manager position is responsible for leading all aspects of the operations including:

(Multiple Choice)

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Question 10

Which of the following was not described as an experience a general manager encounters on a daily basis?

(Multiple Choice)

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Question 11

In the short run, the job function of a hotel GM is referred to as a business maintainer.

(True/False)

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Question 12

There is at least one manager from each department in the hotel at the hotel management daily stand-up meeting held every morning?

(True/False)

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Question 13

A general manager must ensure that the staff meets and then exceeds guest expectations?

(True/False)

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Question 14

The behavior, acting ethically, was found to be the least important dimension to senior leaders.

(True/False)

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Question 15

The executive with the overall operational responsibility of a hotel is known as the chief financial executive.

(True/False)

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Question 16

The authors listed a number of advantages a company can receive from a good competency model. Which of the following was not listed as one of those advantages?

(Multiple Choice)

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Question 17

During the weekly "yield meeting", Underwood meets with:

(Multiple Choice)

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Question 18

The work of general managers, as described in the article, is consisted primarily of common sense information?

(True/False)

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Question 19

Which of the following was listed as a likely core attribute of future leaders?

(Multiple Choice)

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Question 20

Showing 1 - 20 of 52

Based on the feedback of a pilot study, the authors modified the competency model to reflect hospitality-specific behavior. The final competency model consisted of eight overarching factors. Which of the following was not one of the eight factors?

The dimension, leadership versatility, was viewed as the most-essential skill for managers to have in the future.

The position, hotel general manager, requires that the manager be multidimensional?

At Marriot Hotels, the philosophy is that "if you take care of the associates, they'll take care of the guests, and the guests will return, which ultimately will take care of the owners"?

The GM's work as operational controller is characterized by a high degree of involvement in the daily operations of the hotel.

According to Fabico, the reason why many of us originally became enamored with the hotel industry is because of:

In which of the following time frames do the demands require the GM to develop communication channels and to nurture relationships that extend beyond the specific domain of the hotel?

A typical day for Tom Underwood starts at 7:00 am?

Which of the following competencies was rated the highest by the respondents in the study?

According to DiMeglio, the general manager position is responsible for leading all aspects of the operations including:

Which of the following was not described as an experience a general manager encounters on a daily basis?

In the short run, the job function of a hotel GM is referred to as a business maintainer.

There is at least one manager from each department in the hotel at the hotel management daily stand-up meeting held every morning?

A general manager must ensure that the staff meets and then exceeds guest expectations?

The behavior, acting ethically, was found to be the least important dimension to senior leaders.

The executive with the overall operational responsibility of a hotel is known as the chief financial executive.

The authors listed a number of advantages a company can receive from a good competency model. Which of the following was not listed as one of those advantages?

During the weekly "yield meeting", Underwood meets with:

The work of general managers, as described in the article, is consisted primarily of common sense information?

Which of the following was listed as a likely core attribute of future leaders?

Overview

Organization

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

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