Question 1

Unclean rooms are the most common reason for guest complaints?

Accepted Answer

A) True 
 B)False

Question 2

Quintessentially is a membership organization affiliated with luxury facilities worldwide and essentially provides the same sorts of services the lobby-based concierge would without the restrictions of being in a facility?

Accepted Answer

A) True 
 B)False

Question 3

Arnaldo predicts that at some point, the concierge or guest service staff will be replaced by technology?

Accepted Answer

A) True 
 B)False

Question 4

The phrase, "sold up the river", refers to being overcommitted to your foodservice distributors.

Accepted Answer

A) True 
 B)False

Question 5

_______________ pricing involves the ability to price each individual customer differently.

Accepted Answer

A)  Customized 
B)  One-to-one 
C)  Face-to-face 
D)  Hospitable 
E)  Differentiated 
A)  Customized 
B)  One-to-one 
C)  Face-to-face 
D)  Hospitable 
E)  Differentiated

Question 6

The primary duties for a front desk associates is the reservation system process?

Accepted Answer

A) True 
 B)False

Question 7

An interactive software, known as GoConcierge GC)allows a user to manage and provide guests with information and services in a consistently impressive manner?

Accepted Answer

A) True 
 B)False

Question 8

Over 6,000 international members from 45 countries make up the LCD worldwide?

Accepted Answer

A) True 
 B)False

Question 9

The first suggestion for a straightforward approach to yield management is to cluster rates into a few groupings of similar programs.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following was not one of the six significant findings about the modern concierge?

Accepted Answer

A)  Emotional 
B)  Passion 
C)  Titles 
D)  Technology and the "Compcierge" 
E)  Aloha 
A)  Emotional 
B)  Passion 
C)  Titles 
D)  Technology and the "Compcierge" 
E)  Aloha

Question 11

Which of the following was not listed as a principle that applies to setting up categories to manage rates at a hotel?

Accepted Answer

A)  Each category should have a reasonable volume of activity. 
B)  Limit the total number of transient rate categories to no more than six or so. 
C)  Group business should have a separate hierarchy of buckets to allow the operator to track pickups of room blocks. 
D)  All of the above were listed in the article. 
E)  Only a and c were listed in the article 
A)  Each category should have a reasonable volume of activity. 
B)  Limit the total number of transient rate categories to no more than six or so. 
C)  Group business should have a separate hierarchy of buckets to allow the operator to track pickups of room blocks. 
D)  All of the above were listed in the article. 
E)  Only a and c were listed in the article

Question 12

Potential candidates for the front desk need to be able to multitask in a fast paced environment and able to handle stressful conflict situations?

Accepted Answer

A) True 
 B)False

Question 13

At present, the pricing strategies employed by hotels do make a distinction between customers frequency of stay?

Accepted Answer

A) True 
 B)False

Question 14

Training the associates in the guest relations department is critical and probably more intense than any other department?

Accepted Answer

A) True 
 B)False

Unclean rooms are the most common reason for guest complaints?

Quintessentially is a membership organization affiliated with luxury facilities worldwide and essentially provides the same sorts of services the lobby-based concierge would without the restrictions of being in a facility?

Arnaldo predicts that at some point, the concierge or guest service staff will be replaced by technology?

The phrase, "sold up the river", refers to being overcommitted to your foodservice distributors.

_______________ pricing involves the ability to price each individual customer differently.

The primary duties for a front desk associates is the reservation system process?

An interactive software, known as GoConcierge GC)allows a user to manage and provide guests with information and services in a consistently impressive manner?

Over 6,000 international members from 45 countries make up the LCD worldwide?

The first suggestion for a straightforward approach to yield management is to cluster rates into a few groupings of similar programs.

Which of the following was not one of the six significant findings about the modern concierge?

Which of the following was not listed as a principle that applies to setting up categories to manage rates at a hotel?

Potential candidates for the front desk need to be able to multitask in a fast paced environment and able to handle stressful conflict situations?

At present, the pricing strategies employed by hotels do make a distinction between customers frequency of stay?

Training the associates in the guest relations department is critical and probably more intense than any other department?

Overview

Organization

General Managers: a View at the Top

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 4: Operations: Rooms

Unclean rooms are the most common reason for guest complaints?

Quintessentially is a membership organization affiliated with luxury facilities worldwide and essentially provides the same sorts of services the lobby-based concierge would without the restrictions of being in a facility?

Arnaldo predicts that at some point, the concierge or guest service staff will be replaced by technology?

The phrase, "sold up the river", refers to being overcommitted to your foodservice distributors.

_______________ pricing involves the ability to price each individual customer differently.

The primary duties for a front desk associates is the reservation system process?

An interactive software, known as GoConcierge GC)allows a user to manage and provide guests with information and services in a consistently impressive manner?

Over 6,000 international members from 45 countries make up the LCD worldwide?

The first suggestion for a straightforward approach to yield management is to cluster rates into a few groupings of similar programs.

Which of the following was not one of the six significant findings about the modern concierge?

Which of the following was not listed as a principle that applies to setting up categories to manage rates at a hotel?

Potential candidates for the front desk need to be able to multitask in a fast paced environment and able to handle stressful conflict situations?

At present, the pricing strategies employed by hotels do make a distinction between customers frequency of stay?

Training the associates in the guest relations department is critical and probably more intense than any other department?

Overview

Organization

General Managers: a View at the Top

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters