Question 1

Sources of performance deficiencies in an employee may develop from a lack of .

Accepted Answer

A) supplies 
B) rewards 
C) training 
D) support systems 
E) all of the above 
A) supplies 
B) rewards 
C) training 
D) support systems 
E) all of the above

Question 2

Employers can supplement the job description and specification with a that consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements.

Accepted Answer

A) skill sheet 
B) performance record form 
C) training assessment form 
D) work function analysis 
E) task analysis record form 
A) skill sheet 
B) performance record form 
C) training assessment form 
D) work function analysis 
E) task analysis record form

Question 3

A disadvantage of lecturing as a method of training is that it is .

Accepted Answer

A) fast 
B) boring 
C) less expensive than written materials 
D) allow questions from the audience 
E) appropriate for large groups 
A) fast 
B) boring 
C) less expensive than written materials 
D) allow questions from the audience 
E) appropriate for large groups

Question 4

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

Accepted Answer

A) unfreezing 
B) simplification 
C) refreezing 
D) moving 
E) shifting 
A) unfreezing 
B) simplification 
C) refreezing 
D) moving 
E) shifting

Question 5

The American Society for Training and Development estimates that only about 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Accepted Answer

A) True 
 B)False

Question 6

Which organizational development application involves examples like performance appraisal, reward systems, and diversity programs?

Accepted Answer

A) strategic 
B) human process 
C) human resource management 
D) technostructural 
E) process consultation 
A) strategic 
B) human process 
C) human resource management 
D) technostructural 
E) process consultation

Question 7

Intelligent computer-assisted instruction (ICAI)is more advanced than intelligent tutoring systems (ITS)for providing tutoring.

Accepted Answer

A) True 
 B)False

Question 8

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called .

Accepted Answer

A) on-the-job training 
B) coaching 
C) management development 
D) performance improvement programs 
E) diversity training 
A) on-the-job training 
B) coaching 
C) management development 
D) performance improvement programs 
E) diversity training

Question 9

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the form of training.

Accepted Answer

A) special assignments 
B) informal learning 
C) job instruction 
D) coaching 
E) job rotation 
A) special assignments 
B) informal learning 
C) job instruction 
D) coaching 
E) job rotation

Question 10

Another term for vestibule training is .

Accepted Answer

A) apprenticeship training 
B) cubicle training 
C) simulated training 
D) computer-based training 
E) job instruction training 
A) apprenticeship training 
B) cubicle training 
C) simulated training 
D) computer-based training 
E) job instruction training

Question 11

The main task in analyzing current employees' training needs is to determine what the job entails, break the job down into subtasks, and then teach each subtask to the employee.

Accepted Answer

A) True 
 B)False

Question 12

Job instruction training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

Accepted Answer

A) True 
 B)False

Question 13

The transparent, but often impermeable barrier that women face when trying to move to top management is called the .

Accepted Answer

A) glass wall 
B) Mount Everest 
C) glass ceiling 
D) iron wall 
E) invisible corner office 
A) glass wall 
B) Mount Everest 
C) glass ceiling 
D) iron wall 
E) invisible corner office

Question 14

The methods used to give new or present employees the skills they need to perform their jobs are called .

Accepted Answer

A) development 
B) training 
C) appraisal 
D) management 
E) orientation 
A) development 
B) training 
C) appraisal 
D) management 
E) orientation

Question 15

Training is not useful if the trainee lacks the motivation to benefit from it. The more meaningful the material, the more motivated an employee should be to learn. How can a manager make training material more meaningful for employees?

Accepted Answer

There are five suggestions for making tr

Question 16

Orientation typically includes information on .

Accepted Answer

A) personnel policies 
B) employee benefits 
C) safety measures 
D) daily routine 
E) all of the above 
A) personnel policies 
B) employee benefits 
C) safety measures 
D) daily routine 
E) all of the above

Question 17

Which of the following guidelines is intended to "Prepare the Learner" for success using on-the-job training?

Accepted Answer

A) explain performance quality requirements 
B) familiarize the worker with equipment, materials, and tools 
C) designate to whom the learner should go for help 
D) compliment good work 
E) go through the job at the normal work pace 
A) explain performance quality requirements 
B) familiarize the worker with equipment, materials, and tools 
C) designate to whom the learner should go for help 
D) compliment good work 
E) go through the job at the normal work pace

Question 18

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer guided t-group.

Accepted Answer

A) True 
 B)False

Question 19

is a step-by-step self-learning method.

Accepted Answer

A) Job instruction training 
B) Lecturing 
C) Programmed learning 
D) Apprenticeship training 
E) Job rotation 
A) Job instruction training 
B) Lecturing 
C) Programmed learning 
D) Apprenticeship training 
E) Job rotation

Question 20

Which on-the-job training method is used for managerial positions?

Accepted Answer

A) job rotation 
B) coaching 
C) outside seminars 
D) action learning 
E) all of the above 
A) job rotation 
B) coaching 
C) outside seminars 
D) action learning 
E) all of the above

Sources of performance deficiencies in an employee may develop from a lack of .

Employers can supplement the job description and specification with a that consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements.

A disadvantage of lecturing as a method of training is that it is .

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

The American Society for Training and Development estimates that only about 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Which organizational development application involves examples like performance appraisal, reward systems, and diversity programs?

Intelligent computer-assisted instruction (ICAI)is more advanced than intelligent tutoring systems (ITS)for providing tutoring.

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called .

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the form of training.

Another term for vestibule training is .

The main task in analyzing current employees' training needs is to determine what the job entails, break the job down into subtasks, and then teach each subtask to the employee.

Job instruction training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

The transparent, but often impermeable barrier that women face when trying to move to top management is called the .

The methods used to give new or present employees the skills they need to perform their jobs are called .

Training is not useful if the trainee lacks the motivation to benefit from it. The more meaningful the material, the more motivated an employee should be to learn. How can a manager make training material more meaningful for employees?

Orientation typically includes information on .

Which of the following guidelines is intended to "Prepare the Learner" for success using on-the-job training?

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer guided t-group.

is a step-by-step self-learning method.

Which on-the-job training method is used for managerial positions?

Introduction to Human Resource Management

Equal Opportunity and the Law

Strategic Human Resource Management and the Hr Scorecard

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Chaper 7 Interviewing Candidates

Performance Management and Appraisal

Managing Careers

Establishing Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in Hr Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

HR Management and Organizational Strategy: Key Concepts and Considerations

Filters

Exam 8: Training and Developing Employees

Sources of performance deficiencies in an employee may develop from a lack of .

Employers can supplement the job description and specification with a that consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements.

A disadvantage of lecturing as a method of training is that it is .

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

The American Society for Training and Development estimates that only about 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Which organizational development application involves examples like performance appraisal, reward systems, and diversity programs?

Intelligent computer-assisted instruction (ICAI)is more advanced than intelligent tutoring systems (ITS)for providing tutoring.

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called .

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the form of training.

Another term for vestibule training is .

The main task in analyzing current employees' training needs is to determine what the job entails, break the job down into subtasks, and then teach each subtask to the employee.

Job instruction training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

The transparent, but often impermeable barrier that women face when trying to move to top management is called the .

The methods used to give new or present employees the skills they need to perform their jobs are called .

Training is not useful if the trainee lacks the motivation to benefit from it. The more meaningful the material, the more motivated an employee should be to learn. How can a manager make training material more meaningful for employees?

Orientation typically includes information on .

Which of the following guidelines is intended to "Prepare the Learner" for success using on-the-job training?

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer guided t-group.

is a step-by-step self-learning method.

Which on-the-job training method is used for managerial positions?

Introduction to Human Resource Management

Equal Opportunity and the Law

Strategic Human Resource Management and the Hr Scorecard

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Chaper 7 Interviewing Candidates

Performance Management and Appraisal

Managing Careers

Establishing Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in Hr Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

HR Management and Organizational Strategy: Key Concepts and Considerations

Filters