Question 1

Because illiterate employees will usually try to hide their problem, supervisors can try to identify illiteracy problems by looking for employees who .

Accepted Answer

A) do not follow written instructions 
B) take forms home to complete 
C) are multilingual 
D) both A and B 
E) all of the above 
A) do not follow written instructions 
B) take forms home to complete 
C) are multilingual 
D) both A and B 
E) all of the above

Question 2

Most employers do not develop their own training materials.

Accepted Answer

A) True 
 B)False

Question 3

Under which situation below, should an employer pay an employee for time spent in training?

Accepted Answer

A) the training program is directly related to the trainee's job 
B) the training program is conducted outside working hours 
C) the training program is voluntary 
D) the training provides no immediate benefit to the employer 
E) the trainee does not perform any productive work during the program 
A) the training program is directly related to the trainee's job 
B) the training program is conducted outside working hours 
C) the training program is voluntary 
D) the training provides no immediate benefit to the employer 
E) the trainee does not perform any productive work during the program

Question 4

Integrated strategic management is an OD method of developing and implementing a strategic change plan.

Accepted Answer

A) True 
 B)False

Question 5

Succession planning is a type of management development program.

Accepted Answer

A) True 
 B)False

Question 6

When jobs consist of a logical sequence of steps and are best taught step-by-step, the appropriate training method to use is .

Accepted Answer

A) job instruction training 
B) informal learning 
C) job rotation 
D) apprenticeship training 
E) programmed learning 
A) job instruction training 
B) informal learning 
C) job rotation 
D) apprenticeship training 
E) programmed learning

Question 7

The process consists of 1)anticipating management needs, 2)reviewing the firm's management skills inventory, and 3)creating replacement charts.

Accepted Answer

A) management development 
B) management skills inventory 
C) performance support 
D) action planning 
E) succession planning 
A) management development 
B) management skills inventory 
C) performance support 
D) action planning 
E) succession planning

Question 8

The basic aim of is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer -guided group.

Accepted Answer

A) action research 
B) sensitivity training 
C) coaching 
D) group therapy 
E) diversity training 
A) action research 
B) sensitivity training 
C) coaching 
D) group therapy 
E) diversity training

Question 9

A(n)is a set of instruction, diagrams, or similar methods available at the job site to guide the worker.

Accepted Answer

A) job aid 
B) task analysis record form 
C) instruction sheet 
D) work function analysis 
E) skill sheet 
A) job aid 
B) task analysis record form 
C) instruction sheet 
D) work function analysis 
E) skill sheet

Question 10

All of the following occupations except use apprenticeship training to prepare trainees.

Accepted Answer

A) millwright 
B) cook 
C) electrician 
D) operating engineer 
E) banker 
A) millwright 
B) cook 
C) electrician 
D) operating engineer 
E) banker

Question 11

The fourth step in the training process is to .

Accepted Answer

A) assess the program's successes or failures 
B) present the program to a small test audience 
C) design the program content 
D) conduct a needs analysis 
E) train the targeted group of employees 
A) assess the program's successes or failures 
B) present the program to a small test audience 
C) design the program content 
D) conduct a needs analysis 
E) train the targeted group of employees

Question 12

When designing a training evaluation study, one can use a time series design or a controlled experiment.

Accepted Answer

A) True 
 B)False

Question 13

is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Accepted Answer

A) Participative management 
B) Organizational development 
C) Managerial development 
D) Action research 
E) Succession planning 
A) Participative management 
B) Organizational development 
C) Managerial development 
D) Action research 
E) Succession planning

Question 14

are computer-based training systems that learn what the trainee did right and wrong and then adjusts the instructional sequence to the trainee's unique needs.

Accepted Answer

A) DVD training programs 
B) Multi-media training 
C) Programmed instruction 
D) Intelligent tutoring systems 
E) Programmed learning 
A) DVD training programs 
B) Multi-media training 
C) Programmed instruction 
D) Intelligent tutoring systems 
E) Programmed learning

Question 15

When a training program is evaluated by measuring the outcomes of a group who receives the training and another group that receives no training, it is called a time series design.

Accepted Answer

A) True 
 B)False

Question 16

The third step in the training process is to .

Accepted Answer

A) assess the program's successes or failures 
B) present the program to a small test audience 
C) design the program content 
D) conduct a needs analysis 
E) train the targeted group of employees 
A) assess the program's successes or failures 
B) present the program to a small test audience 
C) design the program content 
D) conduct a needs analysis 
E) train the targeted group of employees

Question 17

The first step in a performance analysis is to .

Accepted Answer

A) conduct tests of job knowledge 
B) evaluate supervisor performance reviews 
C) assess number of employee-related customer complaints 
D) evaluate productivity per employee 
E) compare the person's performance to ideal performance 
A) conduct tests of job knowledge 
B) evaluate supervisor performance reviews 
C) assess number of employee-related customer complaints 
D) evaluate productivity per employee 
E) compare the person's performance to ideal performance

Question 18

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n).

Accepted Answer

A) job aid 
B) computer-based training 
C) computer-managed instruction 
D) intelligent tutoring system 
E) electronic performance support system 
A) job aid 
B) computer-based training 
C) computer-managed instruction 
D) intelligent tutoring system 
E) electronic performance support system

Question 19

In a(n), carefully selected teams tackle real world business programs that extend beyond their usual areas of expertise and receive coaching and feedback on their work.

Accepted Answer

A) management development program 
B) job instruction program 
C) role playing program 
D) action learning program 
E) understudy program 
A) management development program 
B) job instruction program 
C) role playing program 
D) action learning program 
E) understudy program

Question 20

Which of the following guidelines is intended to "Present the Operation" when taking the steps for success using on-the-job training?

Accepted Answer

A) have the learner explain the steps as the trainer goes through the job at a slow pace 
B) create interest in the job 
C) compliment good work 
D) put the learner at ease 
E) explain the whole job 
A) have the learner explain the steps as the trainer goes through the job at a slow pace 
B) create interest in the job 
C) compliment good work 
D) put the learner at ease 
E) explain the whole job

Because illiterate employees will usually try to hide their problem, supervisors can try to identify illiteracy problems by looking for employees who .

Most employers do not develop their own training materials.

Under which situation below, should an employer pay an employee for time spent in training?

Integrated strategic management is an OD method of developing and implementing a strategic change plan.

Succession planning is a type of management development program.

When jobs consist of a logical sequence of steps and are best taught step-by-step, the appropriate training method to use is .

The process consists of 1)anticipating management needs, 2)reviewing the firm's management skills inventory, and 3)creating replacement charts.

The basic aim of is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer -guided group.

A(n)is a set of instruction, diagrams, or similar methods available at the job site to guide the worker.

All of the following occupations except use apprenticeship training to prepare trainees.

The fourth step in the training process is to .

When designing a training evaluation study, one can use a time series design or a controlled experiment.

is a special approach to organizational change in which the employees formulate the change that's required and implement it.

are computer-based training systems that learn what the trainee did right and wrong and then adjusts the instructional sequence to the trainee's unique needs.

When a training program is evaluated by measuring the outcomes of a group who receives the training and another group that receives no training, it is called a time series design.

The third step in the training process is to .

The first step in a performance analysis is to .

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n).

In a(n), carefully selected teams tackle real world business programs that extend beyond their usual areas of expertise and receive coaching and feedback on their work.

Which of the following guidelines is intended to "Present the Operation" when taking the steps for success using on-the-job training?

Introduction to Human Resource Management

Equal Opportunity and the Law

Strategic Human Resource Management and the Hr Scorecard

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Chaper 7 Interviewing Candidates

Performance Management and Appraisal

Managing Careers

Establishing Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in Hr Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

HR Management and Organizational Strategy: Key Concepts and Considerations

Filters

Exam 8: Training and Developing Employees

Because illiterate employees will usually try to hide their problem, supervisors can try to identify illiteracy problems by looking for employees who .

Most employers do not develop their own training materials.

Under which situation below, should an employer pay an employee for time spent in training?

Integrated strategic management is an OD method of developing and implementing a strategic change plan.

Succession planning is a type of management development program.

When jobs consist of a logical sequence of steps and are best taught step-by-step, the appropriate training method to use is .

The process consists of 1)anticipating management needs, 2)reviewing the firm's management skills inventory, and 3)creating replacement charts.

The basic aim of is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer -guided group.

A(n)is a set of instruction, diagrams, or similar methods available at the job site to guide the worker.

All of the following occupations except use apprenticeship training to prepare trainees.

The fourth step in the training process is to .

When designing a training evaluation study, one can use a time series design or a controlled experiment.

is a special approach to organizational change in which the employees formulate the change that's required and implement it.

are computer-based training systems that learn what the trainee did right and wrong and then adjusts the instructional sequence to the trainee's unique needs.

When a training program is evaluated by measuring the outcomes of a group who receives the training and another group that receives no training, it is called a time series design.

The third step in the training process is to .

The first step in a performance analysis is to .

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n).

In a(n), carefully selected teams tackle real world business programs that extend beyond their usual areas of expertise and receive coaching and feedback on their work.

Which of the following guidelines is intended to "Present the Operation" when taking the steps for success using on-the-job training?

Introduction to Human Resource Management

Equal Opportunity and the Law

Strategic Human Resource Management and the Hr Scorecard

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Chaper 7 Interviewing Candidates

Performance Management and Appraisal

Managing Careers

Establishing Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in Hr Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

HR Management and Organizational Strategy: Key Concepts and Considerations

Filters