Exam 8: Listening and Responding

It is important for the clinician to avoid the following mistake during the interview with the client:

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

The 20 y.o.man comes to the door during your visit with the family.The girl is very upset and the parents barely contain their animosity toward him.Write a word that may describe how the man is feeling and an empathic response.

In order to respond adequately to the client's underlying emotions,skilled listeners should:

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late.Now they blame themselves as well.Use an "I" message to express your concern for the family.

The girl finally agrees to speak to her parents and she comes down stairs with you.She looks to you to begin the conversation.Write an open ended question to assist the family in discussing the problem.

Reflective listening in a therapeutic setting:

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:

When everyone is calmed down a bit,you take notice of the daughter trying to talk to her parents,who are busy with each other.Write a statement or question that might help the parents take notice of their daughter.

List 4 other words for that might describe anger.

Reflective listening gives clients the feeling that:

In order to respond adequately to the content of what the client is saying,a skilled listener should:

The daughter acknowledges her parents.She then asks them to please be quiet and listen to her.Give an example of what you might say to help the daughter address her parents.

Listening to another person in a way that indicates concern is:

He is trying to speak to the parents who refuse to look at him.Write one (1)closed ended questions you might ask the young man.

What are 4 other words to describe overwhelmed?

List the 2 positive reasons for reflective listening.

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:

The parents tell you that they believe it is the 20 y.o.because they have seen their dtr.spending a lot of time with him."She seems to see only him and she knows we totally disapprove!!!" Mom states.Meanwhile,the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" Write a word that describes how these parents are feeling and write an empathic response.

You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant.They believe the father of the baby is a 20 y.o.man who lives up the street.When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her.Write an open question you would ask the parents.