Question 1

As a case manager,give a few examples of how you would help your clients talk about change.

Accepted Answer

As a case manager, facilitating discussions about change with clients is an essential part of supporting their growth and progress. Here are a few examples of how I would help clients talk about change:

1. **Establishing Trust and Rapport**: Before diving into conversations about change, I would spend time building a trusting relationship with my clients. This involves active listening, showing empathy, and being non-judgmental. When clients feel understood and supported, they are more likely to open up about their desires for change.

2. **Motivational Interviewing**: I would use motivational interviewing techniques to help clients explore their own motivations for change. This involves asking open-ended questions, affirming their strengths and abilities, reflecting on what they say to ensure understanding, and summarizing their thoughts to clarify their desires for change.

3. **Setting Goals**: I would assist clients in setting specific, measurable, achievable, relevant, and time-bound (SMART) goals. By breaking down the change into smaller, manageable steps, clients can see a clear path forward and feel less overwhelmed by the process.

4. **Exploring Ambivalence**: Change is often accompanied by mixed feelings. I would help clients talk about the pros and cons of changing versus staying the same. Acknowledging and discussing ambivalence can reduce resistance and help clients move towards making a decision about change.

5. **Identifying Barriers and Facilitators**: Together with the client, I would identify potential barriers to change and brainstorm strategies to overcome them. Similarly, we would identify facilitators of change—resources and supports that can aid in the process.

6. **Visualization**: I might guide clients through visualization exercises where they imagine their future selves after the change has occurred. This can help them connect emotionally with the benefits of change and increase their motivation.

7. **Reflecting on Past Successes**: Discussing times when the client has successfully navigated change in the past can boost their confidence. It serves as a reminder that they have the skills and resilience to handle change.

8. **Providing Education**: Sometimes, clients need more information about the change process. I would provide educational materials and resources that can help them understand what to expect and how to manage the transition.

9. **Encouraging Self-Reflection**: I would encourage clients to engage in self-reflection to understand their own values, beliefs, and the reasons behind their desire for change. This self-awareness can be a powerful motivator.

10. **Supporting Self-Efficacy**: Throughout the process, I would support the client's belief in their ability to effect change. This might involve celebrating small victories, providing positive feedback, and reminding them of their strengths.

By using these strategies, I would aim to create a supportive environment where clients feel empowered to discuss and navigate change, ultimately leading to positive outcomes in their lives.

Question 2

Resistance is always deemed a sign that the counselor must take which first step?

Accepted Answer

A)  ​Pushing ahead as a breakthrough is most likely on the verge of occurring 
B)  ​Engaging in reflective listening 
C)  ​Backing up 
D)  ​Displaying unconditional positive acceptance 
A)  ​Pushing ahead as a breakthrough is most likely on the verge of occurring 
B)  ​Engaging in reflective listening 
C)  ​Backing up 
D)  ​Displaying unconditional positive acceptance C

Question 3

Coming Alongside is another way of saying what?

Accepted Answer

"Coming alongside" is a term often used in nautical contexts to describe the maneuver of bringing a boat or ship up to the side of another vessel or to a dock. The term can also be used more broadly to indicate joining or approaching in a supportive role or to become aligned or associated with someone or something.

In a non-nautical sense, "coming alongside" can mean offering support, assistance, or companionship to someone. It can imply working together with someone in a cooperative manner or providing help or guidance. For example, a mentor might come alongside a mentee to provide advice and support, or a friend might come alongside someone going through a difficult time to offer comfort and assistance.

So, "coming alongside" is another way of saying approaching to support, joining up with, or aligning oneself with a person, group, or effort.

Question 4

Discuss what is meant by the following statement: Recovery should address the client in an holistic manner.

Accepted Answer

The answer of Discuss what is meant by the following...

Question 5

A client presents a series of arguments as to why he or she cannot change.The counselor admits that the situation is helpless.This approach is:

Accepted Answer

A)  ​A good example of reverse psychology 
B)  ​Shown to be effective in a number of studies 
C)  ​Beneficial in reframing the client's situation-that only with change can a positive outcome be achieved 
D)  ​Effective only in backing a client into an inescapable corner 
A)  ​A good example of reverse psychology 
B)  ​Shown to be effective in a number of studies 
C)  ​Beneficial in reframing the client's situation-that only with change can a positive outcome be achieved 
D)  ​Effective only in backing a client into an inescapable corner

Question 6

Because change does not happen quickly,it is better viewed as:

Accepted Answer

A)  ​A stage 
B)  ​A process 
C)  ​The responsibility of the client 
D)  ​An undertaking for higher functioning clients 
A)  ​A stage 
B)  ​A process 
C)  ​The responsibility of the client 
D)  ​An undertaking for higher functioning clients

Question 7

Taking the client's side in reflective listening can be particularly effective when the client is expressing:

Accepted Answer

A)  ​Anger 
B)  ​Being stuck in a quagmire 
C)  ​Reluctance 
D)  ​Rebelliousness 
A)  ​Anger 
B)  ​Being stuck in a quagmire 
C)  ​Reluctance 
D)  ​Rebelliousness

Question 8

Miller and Rollnick suggest that an effective precursor to the ability to "summarize" is a counselor's ability to engage in:

Accepted Answer

A)  ​Collaboration 
B)  ​Reflective listening 
C)  ​Open-ended questioning 
D)  ​The fostering of self-determination 
A)  ​Collaboration 
B)  ​Reflective listening 
C)  ​Open-ended questioning 
D)  ​The fostering of self-determination

Question 9

In ch 12,the author states who is responsible for change?

Accepted Answer

I'm sorry, but without knowing the speci

Question 10

Discuss 2 common mistakes case managers make when they see ambivalence in their clients

Accepted Answer

Two common mistakes case managers make w

Question 11

It is suggested that when people see or perceive discrepancies between their expectations and reality,the response is one of:

Accepted Answer

A)  ​Dissonance 
B)  ​Ambivalence 
C)  ​Anger 
D)  ​Ostracism 
A)  ​Dissonance 
B)  ​Ambivalence 
C)  ​Anger 
D)  ​Ostracism

Question 12

Name 2 symptoms of a discouraged client.

Accepted Answer

Two symptoms of a discouraged client may

Question 13

When a client speaks openly about his or her ambivalence,it should be obvious that:

Accepted Answer

A)  ​You have hit a roadblock. 
B)  ​Your path,until now,has been counterproductive. 
C)  ​It is time for you as the counselor to take control and lead more effectively. 
D)  ​Something positive and therapeutic has happened. 
A)  ​You have hit a roadblock. 
B)  ​Your path,until now,has been counterproductive. 
C)  ​It is time for you as the counselor to take control and lead more effectively. 
D)  ​Something positive and therapeutic has happened.

Question 14

Name 3 things a cased manager can do/be in order to encourage clients.

Accepted Answer

A case manager can encourage clients by

Question 15

A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.

Accepted Answer

The concept of self-determination in Hum

Question 16

Which of the following is not an appropriate example of "change-talk"?

Accepted Answer

A)  ​"How might we,together,achieve your goal of managing your anger?" 
B)  ​"How might your life be different if you were able to defuse your anger more effectively?" 
C)  ​"What do you think is preventing you from managing your anger?" 
D)  ​"What have you tried in the past to reduce your anger that you've found to be beneficial?" 
A)  ​"How might we,together,achieve your goal of managing your anger?" 
B)  ​"How might your life be different if you were able to defuse your anger more effectively?" 
C)  ​"What do you think is preventing you from managing your anger?" 
D)  ​"What have you tried in the past to reduce your anger that you've found to be beneficial?"

Question 17

Name 2 of the 5 stages of change.

Accepted Answer

Two of the five stages of change, accord

Question 18

A person may find that he cannot sustain the new behavior or way of being over a long period of time.This is known as:

Accepted Answer

A)  ​Shame 
B)  ​Doubt 
C)  ​Relapse 
D)  ​Motivation 
A)  ​Shame 
B)  ​Doubt 
C)  ​Relapse 
D)  ​Motivation

Question 19

Reflective listening is best used:​

Accepted Answer

A)  ​After each individual probing question 
B)  ​At the end of a series of probing questions 
C)  ​When the client cues that he or she has something constructive to add 
D)  ​Only when you sense it is vital for the client to "re-hear" what he or she has said 
A)  ​After each individual probing question 
B)  ​At the end of a series of probing questions 
C)  ​When the client cues that he or she has something constructive to add 
D)  ​Only when you sense it is vital for the client to "re-hear" what he or she has said

Exam 12: Collaborating With People for Change

As a case manager,give a few examples of how you would help your clients talk about change.

Resistance is always deemed a sign that the counselor must take which first step?

Coming Alongside is another way of saying what?

Discuss what is meant by the following statement: Recovery should address the client in an holistic manner.

A client presents a series of arguments as to why he or she cannot change.The counselor admits that the situation is helpless.This approach is:

Because change does not happen quickly,it is better viewed as:

Taking the client's side in reflective listening can be particularly effective when the client is expressing:

Miller and Rollnick suggest that an effective precursor to the ability to "summarize" is a counselor's ability to engage in:

In ch 12,the author states who is responsible for change?

Discuss 2 common mistakes case managers make when they see ambivalence in their clients

It is suggested that when people see or perceive discrepancies between their expectations and reality,the response is one of:

Name 2 symptoms of a discouraged client.

When a client speaks openly about his or her ambivalence,it should be obvious that:

Name 3 things a cased manager can do/be in order to encourage clients.

A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.

Which of the following is not an appropriate example of "change-talk"?

Name 2 of the 5 stages of change.

A person may find that he cannot sustain the new behavior or way of being over a long period of time.This is known as:

Reflective listening is best used:​

Case Management Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model a Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Form

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Terminating the Case

Filters

Reflective listening is best used: