Question 1

Briefly define prejudice.

Accepted Answer

Prejudice is a preconceived opinion or judgment that is formed without adequate knowledge, rational argument, or understanding. It is an unjustified or incorrect attitude (usually negative) towards an individual or group, based solely on the individual's or group's membership in a particular social category, such as race, ethnicity, gender, sexual orientation, religion, or other group characteristics. Prejudice often leads to discrimination, which is the unfair treatment of individuals based on these preconceived biases. Prejudice can be based on stereotypes and can manifest in both subtle and overt ways, influencing social interactions and creating inequalities within society.

Question 2

Describe what the author defines as a stranger?

Accepted Answer

To provide an accurate answer to the question "Describe what the author defines as a stranger," I would need to know the specific context or the text in which the author defines the term "stranger." The definition of a stranger can vary widely depending on the author's perspective, the genre of the writing, the cultural context, and the purpose of the definition.

For example, in a sociological context, an author might define a stranger as someone who is not part of a specific social group or community, and who is not familiar or known to the members of that group. In literature, a stranger might be a character who is new to a particular place or situation and whose background and intentions are unknown to the other characters and possibly to the reader as well.

Without the specific text or context, I can only provide a general definition: a stranger is typically someone who is not known personally to another individual or group. They are unfamiliar and may be perceived as different or outside the social or cultural norms of the observer. The concept of a stranger can also carry connotations of mystery, potential threat, or curiosity, depending on the circumstances.

If you can provide the text or context in which the author defines "a stranger," I can give a more precise and tailored answer.

Question 3

Strangers are:

Accepted Answer

A)  ​Whomever the minority culture defines as different 
B)  ​People whose ways of acting are different and who are not members of our in-group 
C)  ​People whose behavior is inferior to ours 
D)  ​Persons whom human services workers should avoid serving 
A)  ​Whomever the minority culture defines as different 
B)  ​People whose ways of acting are different and who are not members of our in-group 
C)  ​People whose behavior is inferior to ours 
D)  ​Persons whom human services workers should avoid serving B

Question 4

Because of internalized verbal and nonverbal scripts within a culture that may be different from your own,you should:

Accepted Answer

A)  ​Memorize the other culture's scripts to help the client adapt to his or her new environment 
B)  ​Check your perceptions with the person in a nonjudgmental way 
C)  ​Never confront the person about his or her behavior because that individual may take offence 
D)  ​Understand that some cultural perspectives are superior to others 
A)  ​Memorize the other culture's scripts to help the client adapt to his or her new environment 
B)  ​Check your perceptions with the person in a nonjudgmental way 
C)  ​Never confront the person about his or her behavior because that individual may take offence 
D)  ​Understand that some cultural perspectives are superior to others

Question 5

In our efforts to improve communication with someone who is different from us,we:

Accepted Answer

A)  ​Habitually categorize them 
B)  ​Establish eye contact with them 
C)  ​Remove distractions from the environment 
D)  ​Attribute their positive behavior to the environment or the circumstances 
A)  ​Habitually categorize them 
B)  ​Establish eye contact with them 
C)  ​Remove distractions from the environment 
D)  ​Attribute their positive behavior to the environment or the circumstances

Question 6

Mental mechanisms that can block clear communication and create conflict include:

Accepted Answer

A)  ​Persuasion,emotion and saving face 
B)  ​Ethnocentrism,prejudice and stereotypes 
C)  ​Psychological barriers and low self-disclosure 
D)  ​Time compartmentalization and focus on punctuality 
A)  ​Persuasion,emotion and saving face 
B)  ​Ethnocentrism,prejudice and stereotypes 
C)  ​Psychological barriers and low self-disclosure 
D)  ​Time compartmentalization and focus on punctuality

Question 7

When we project our own assumptions about persons from a different culture,we:

Accepted Answer

A)  ​Are creating the opportunity for clearer communication with them 
B)  ​Improve our understanding of their culture 
C)  ​Are including them into our group 
D)  ​Are attempting to reduce our own anxiety or uncertainty about them 
A)  ​Are creating the opportunity for clearer communication with them 
B)  ​Improve our understanding of their culture 
C)  ​Are including them into our group 
D)  ​Are attempting to reduce our own anxiety or uncertainty about them

Question 8

Name 4 countries that tend to be individualistic

Accepted Answer

Four countries that are often characteri

Question 9

Cultures,subcultures,race and ethnic groups are examples of:

Accepted Answer

A)  ​Reasons not to serve certain clients 
B)  ​Prejudice 
C)  ​Sociological divisions among people 
D)  ​Political divisions among people 
A)  ​Reasons not to serve certain clients 
B)  ​Prejudice 
C)  ​Sociological divisions among people 
D)  ​Political divisions among people

Question 10

A person from a collectivist culture would tend to:

Accepted Answer

A)  ​Rely on low-context communication for comprehension of meaning 
B)  ​Communicate in a similar way to members of in-groups and out-groups 
C)  ​Communicate in a more ambiguous way to avoid hurting or imposing on others 
D)  ​Support unique individual beliefs 
A)  ​Rely on low-context communication for comprehension of meaning 
B)  ​Communicate in a similar way to members of in-groups and out-groups 
C)  ​Communicate in a more ambiguous way to avoid hurting or imposing on others 
D)  ​Support unique individual beliefs

Question 11

It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:

Accepted Answer

A)  ​Cultural differences do not become obstacles to good communication 
B)  ​Every possible culture that a client represents is part of the human services worker's cultural repertoire 
C)  ​The client will feel more affinity toward human services workers 
D)  ​The human services worker's own ethnic group does not color the client's opinion 
A)  ​Cultural differences do not become obstacles to good communication 
B)  ​Every possible culture that a client represents is part of the human services worker's cultural repertoire 
C)  ​The client will feel more affinity toward human services workers 
D)  ​The human services worker's own ethnic group does not color the client's opinion

Question 12

What are 3 ways individualistic cultures view time?

Accepted Answer

Individualistic cultures, which emphasiz

Question 13

Cultural competence in human services workers to improve cross-cultural communication is achieved by:

Accepted Answer

A)  ​Being more adaptable to,and flexible in,choosing how to respond to situations 
B)  ​Focusing on serving one or two cultural groups in order to increase specialization 
C)  ​Increasing opportunities for persons from individualistic and collectivist cultures to interact 
D)  ​Attributing the client's negative behavior to the environment or his or her circumstances 
A)  ​Being more adaptable to,and flexible in,choosing how to respond to situations 
B)  ​Focusing on serving one or two cultural groups in order to increase specialization 
C)  ​Increasing opportunities for persons from individualistic and collectivist cultures to interact 
D)  ​Attributing the client's negative behavior to the environment or his or her circumstances

Question 14

Name 4 countries that tend to be collectivistic.

Accepted Answer

Collectivistic societies prioritize the

Question 15

Name 3 ways that people in collectivistic cultures handle conflict.

Accepted Answer

In collectivistic cultures, where the gr

Question 16

Briefly define race.

Accepted Answer

Race is a social construct used to categ

Question 17

Briefly define ethnocentrism.

Accepted Answer

Ethnocentrism is the belief that one's o

Question 18

Briefly define culture.

Accepted Answer

Culture is a complex and multifaceted co

Question 19

Seeking exceptions to cultural stereotypes helps us to:

Accepted Answer

A)  ​Understand the individual's culture better 
B)  ​Better place the individual in the context of his or her culture 
C)  ​Reduce our own anxiety or uncertainty about the individual 
D)  ​Gain a more accurate understanding of the individuals we are serving 
A)  ​Understand the individual's culture better 
B)  ​Better place the individual in the context of his or her culture 
C)  ​Reduce our own anxiety or uncertainty about the individual 
D)  ​Gain a more accurate understanding of the individuals we are serving

Exam 4: Cultural Competence

Briefly define prejudice.

Describe what the author defines as a stranger?

Strangers are:

Because of internalized verbal and nonverbal scripts within a culture that may be different from your own,you should:

In our efforts to improve communication with someone who is different from us,we:

Mental mechanisms that can block clear communication and create conflict include:

When we project our own assumptions about persons from a different culture,we:

Name 4 countries that tend to be individualistic

Cultures,subcultures,race and ethnic groups are examples of:

A person from a collectivist culture would tend to:

It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:

What are 3 ways individualistic cultures view time?

Cultural competence in human services workers to improve cross-cultural communication is achieved by:

Name 4 countries that tend to be collectivistic.

Name 3 ways that people in collectivistic cultures handle conflict.

Briefly define race.

Briefly define ethnocentrism.

Briefly define culture.

Seeking exceptions to cultural stereotypes helps us to:

Case Management Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model a Theoretical Foundation for Human Services

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Form

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Terminating the Case

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