Exam 7: Identifying Good Responses and Poor Responses
"It appears to me that …." Is an example of what?
"It appears to me that …" is an example of a phrase used to express a personal opinion or perception. When someone starts a sentence with this phrase, they are typically about to share their viewpoint or interpretation of a situation, event, or information. It is a way of presenting one's thoughts subjectively, often implying that the speaker acknowledges that their perspective is based on their own observations or feelings, and may not be an objective fact. This phrase can be a preface to a more tentative or cautious statement, where the speaker is open to the possibility that others may have different views or that there may be more to consider.
"I'm not clear about ...?" is an example of a(n):
B
What is the purpose of a closed question?
The purpose of a closed question is to obtain specific, concise information or a clear, straightforward answer. Closed questions typically require a yes or no response, or a choice between predefined options, rather than an open-ended or detailed narrative. They are designed to limit the scope of the response and are useful for gathering facts, making decisions, or clarifying points.
Closed questions are often used in surveys, quizzes, interviews, and polls to streamline the collection of data and make it easier to analyze and compare responses. They are also helpful in situations where time is limited, or when the questioner is seeking confirmation of particular details. Additionally, closed questions can be used to control the direction of a conversation or to bring a discussion to a conclusion.
In summary, the purpose of a closed question is to elicit specific information quickly and efficiently, often for the sake of clarity, confirmation, or decision-making.
Name 2 of the 4 major problems that can occur when you are communicating with a client.
What is the difference in giving false praise versus positive feedback?
In order to make your clients feel comfortable and safe enough to be open,you should:
Describe and give 2 examples of how a case manager can invite collaboration.
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