Exam 10: Organizations, People, and Change

A nursing unit updated their barcode scanners because the batteries of the old ones were not replaceable and stopped holding charge.The proposed new scanners are wired so that batteries are not required.However, the registered nurses (RNs) resist this change because the placement of the scanners could make it difficult to reach the patients if they were not in bed.Which of the following most likely describes the source of the resistance?

Which of the following is true about behavior changes?

Which of the following is true about personal change?

Management on a nursing unit has decided to upgrade to new beds in an effort to decrease occurrences of skin breakdown on the unit.The manager begins the staff in-service on the new beds by reviewing the recent incidence of skin breakdown and comparing it with statistics from similar units.Which stage of the change process is the manager addressing?

Which of the following is a good recommendation when planning change?

Which of the following best describes a reason why radical changes are often easier to maintain than relatively smaller changes?

Nurses on a unit have prepared a presentation for their administrators on a proposal for a change in practice based on current evidence.They begin the presentation with a description of the current practice and evidence of why it is inefficient.This is an example of lowering resistance through which method?

The first step in change is to plan carefully.Which of the following questions should be asked during the design stage of change?

To increase the number of baccalaureate-prepared RNs on the unit, the manager has proposed starting a cohort of RNs in a BSN program at one time.The manager has scheduled an information session for all who are interested.During the session, six RNs sign up for assistance with the application process.Which stage of change are these RNs most likely in?

Which of the following is a way to appeal to feelings in order to increase receptivity for a change?

Which of the following is an example of a macro-level change?

A nurse manager reflects on current practice and notes that a recent change has become a part of daily practice.Which stage of change does this scenario best describe?

An RN is considering returning to school for a bachelor of science in nursing (BSN) degree.The RN realizes the knowledge gained will improve his practice and could impact patient outcomes.However, the RN is not sure about when to start the process.The RN's manager shares her own story with the RN, explaining why the manager decided to return to school and how this has impacted her professional life and personal life.Which of the following stages of change is the RN most likely in?

A nurse manager is planning for implementation of a change in practice based on current evidence.When planning for implementation, which of the following is the priority consideration?

Which of the following will provide psychological safety when making a major change?