Exam 12: Managing Waiting Lines

The main advantage of the multiple queue configuration is that it guarantees fairness to all by ensuring that a first-come-first-served rule applies to all arrivals.

The term queue configuration refers to the number of queues, their locations, their spatial requirements, and their effect on consumer behavior.

Which of the following is not an advantage of a multiple-queue configuration?

Waiting is often seen as psychological punishment because the consumer is aware of the opportunity cost of waiting time and the resulting loss of earnings.

If the number of arrivals in an interval of time follows an exponential distribution, the interarrival time is known to follow a Poisson distribution.

According to Maister's Second Law of Service:

The following are all advantages of the single queue system, except:

The net result of waiting, apart from the boredom and frustration experienced by the consumer and the associated loss of goodwill, is the reduced utilization of capacity of the service.

In analytical queuing models, the calling population mainly determines whether the queue will be finite or infinite.

An arrangement of servers in parallel is an insurance against breakdown of the service in case of absenteeism or equipment failure. It, thus, adds to flexibility at the expense of capacity utilization.

When the number of arrivals per unit time follows a Poisson distribution, the most important implication is that:

Which queue configuration permits opportunities for division of labor and service differentiation?

The calling population is termed finite when:

One advantage of the multiple queue compared to a single queue is that multiple queues