Question 1

When delays occur owing to technical difficulties, performance becomes the source of unexpected project management problems.

Accepted Answer

A) True 
 B)False  False

Question 2

Which oneof the following is not considered a source of unexpected project management problems?

Accepted Answer

A)  cost. 
B)  time. 
C)  economy. 
D)  performance. 
A)  cost. 
B)  time. 
C)  economy. 
D)  performance. C

Question 3

The single important attribute of a project manager is leadership ability.

Accepted Answer

A) True 
 B)False  False

Question 4

The Beta distribution is useful in network analysis because it:

Accepted Answer

A)  provides formulas for calculating the activity mean and variance. 
B)  can be approximated by a normal distribution. 
C)  provides probability estimates for project completion time. 
D)  requires only three time estimates to describe uncertain activity duration. 
A)  provides formulas for calculating the activity mean and variance. 
B)  can be approximated by a normal distribution. 
C)  provides probability estimates for project completion time. 
D)  requires only three time estimates to describe uncertain activity duration.

Question 5

The amount of time an activity can be delayed without delaying the completion of the project is referred to as:

Accepted Answer

A)  total slack. 
B)  late finish. 
C)  late start. 
D)  free slack. 
A)  total slack. 
B)  late finish. 
C)  late start. 
D)  free slack.

Question 6

A key assumption underlying project networks is:

Accepted Answer

A)  dummy activities take up no time. 
B)  the critical path is known with certainty. 
C)  an activity begins only after all predecessors are completed. 
D)  a project network is cyclic. 
A)  dummy activities take up no time. 
B)  the critical path is known with certainty. 
C)  an activity begins only after all predecessors are completed. 
D)  a project network is cyclic.

Question 7

A major weakness with project completion time analysis with uncertain activity times is the:

Accepted Answer

A)  possibility that more than one critical path might exist. 
B)  need to solicit three time estimates for each activity. 
C)  assumption that the project completion time is normally distributed. 
D)  bias associated with the expected project completion time. 
A)  possibility that more than one critical path might exist. 
B)  need to solicit three time estimates for each activity. 
C)  assumption that the project completion time is normally distributed. 
D)  bias associated with the expected project completion time.

Question 8

Which one of the following allows the manager to make probability statements with regard to meeting project objectives?

Accepted Answer

A)  Gantt chart. 
B)  CPM. 
C)  PERT. 
D)  earned-value chart. 
A)  Gantt chart. 
B)  CPM. 
C)  PERT. 
D)  earned-value chart.

Question 9

A project history report should include all but one of the following items:

Accepted Answer

A)  project performance. 
B)  organization structure. 
C)  project success and failures. 
D)  project and administrative team. 
A)  project performance. 
B)  organization structure. 
C)  project success and failures. 
D)  project and administrative team.

Question 10

Developing a project network is the only major concern for implementing critical path analysis.

Accepted Answer

A) True 
 B)False

Question 11

The critical path for a project with uncertain activity times is not known for certain until after the project is completed.

Accepted Answer

A) True 
 B)False

Question 12

Which one of the following attributes is not considered in the selection of a project manager?

Accepted Answer

A)  credibility. 
B)  originality. 
C)  sensitivity. 
D)  ability to handle stress. 
A)  credibility. 
B)  originality. 
C)  sensitivity. 
D)  ability to handle stress.

Question 13

Total slack for an activity can be shared with following activities.

Accepted Answer

A) True 
 B)False

Question 14

Time variance is calculated by subtracting actual time used for work performed from scheduled time for work performed.

Accepted Answer

A) True 
 B)False

Question 15

A resource-leveled schedule would have all but one of the following characteristics:

Accepted Answer

A)  the project duration could be longer than normal. 
B)  slack time is used to begin some activities later than their early start time. 
C)  the critical path may be changed. 
D)  a more balanced use of labor resources would be exhibited. 
A)  the project duration could be longer than normal. 
B)  slack time is used to begin some activities later than their early start time. 
C)  the critical path may be changed. 
D)  a more balanced use of labor resources would be exhibited.

Question 16

A major assumption in project network analysis is that sufficient resources are available to perform many activities concurrently. 
Multiple Choice

Accepted Answer

A) True 
 B)False

Question 17

Which one of the following makes performance a source of unexpected project management problem?

Accepted Answer

A)  delays owing to technical difficulties. 
B)  unexpected technical problems. 
C)  unforeseen government regulations. 
D)  increase in the scope of work. 
A)  delays owing to technical difficulties. 
B)  unexpected technical problems. 
C)  unforeseen government regulations. 
D)  increase in the scope of work.

Question 18

The term total slack refers to the amount of time an activity can be delayed without delaying the start of a subsequent activity.

Accepted Answer

A) True 
 B)False

Question 19

Gantt charts fail to indicate the interdependence among project activities.

Accepted Answer

A) True 
 B)False

Question 20

For a project with uncertain activity times, the probability of project completion exceeding the expected time calculated for the critical path is:

Accepted Answer

A)  25 percent. 
B)  50 percent. 
C)  75 percent. 
D)  none of the above. 
A)  25 percent. 
B)  50 percent. 
C)  75 percent. 
D)  none of the above.

When delays occur owing to technical difficulties, performance becomes the source of unexpected project management problems.

Which oneof the following is not considered a source of unexpected project management problems?

The single important attribute of a project manager is leadership ability.

The Beta distribution is useful in network analysis because it:

The amount of time an activity can be delayed without delaying the completion of the project is referred to as:

A key assumption underlying project networks is:

A major weakness with project completion time analysis with uncertain activity times is the:

Which one of the following allows the manager to make probability statements with regard to meeting project objectives?

A project history report should include all but one of the following items:

Developing a project network is the only major concern for implementing critical path analysis.

The critical path for a project with uncertain activity times is not known for certain until after the project is completed.

Which one of the following attributes is not considered in the selection of a project manager?

Total slack for an activity can be shared with following activities.

Time variance is calculated by subtracting actual time used for work performed from scheduled time for work performed.

A resource-leveled schedule would have all but one of the following characteristics:

A major assumption in project network analysis is that sufficient resources are available to perform many activities concurrently. Multiple Choice

Which one of the following makes performance a source of unexpected project management problem?

The term total slack refers to the amount of time an activity can be delayed without delaying the start of a subsequent activity.

Gantt charts fail to indicate the interdependence among project activities.

For a project with uncertain activity times, the probability of project completion exceeding the expected time calculated for the critical path is:

The Service Economy

Service Strategy

The Service Encounter

Supporting Facility and Process Flows

Service Quality

Process Improvement

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Capacity and Demand

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Filters

Exam 16: Managing Service Projects

When delays occur owing to technical difficulties, performance becomes the source of unexpected project management problems.

Which oneof the following is not considered a source of unexpected project management problems?

The single important attribute of a project manager is leadership ability.

The Beta distribution is useful in network analysis because it:

The amount of time an activity can be delayed without delaying the completion of the project is referred to as:

A key assumption underlying project networks is:

A major weakness with project completion time analysis with uncertain activity times is the:

Which one of the following allows the manager to make probability statements with regard to meeting project objectives?

A project history report should include all but one of the following items:

Developing a project network is the only major concern for implementing critical path analysis.

The critical path for a project with uncertain activity times is not known for certain until after the project is completed.

Which one of the following attributes is not considered in the selection of a project manager?

Total slack for an activity can be shared with following activities.

Time variance is calculated by subtracting actual time used for work performed from scheduled time for work performed.

A resource-leveled schedule would have all but one of the following characteristics:

A major assumption in project network analysis is that sufficient resources are available to perform many activities concurrently. Multiple Choice

Which one of the following makes performance a source of unexpected project management problem?

The term total slack refers to the amount of time an activity can be delayed without delaying the start of a subsequent activity.

Gantt charts fail to indicate the interdependence among project activities.

For a project with uncertain activity times, the probability of project completion exceeding the expected time calculated for the critical path is:

The Service Economy

Service Strategy

The Service Encounter

Supporting Facility and Process Flows

Service Quality

Process Improvement

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Capacity and Demand

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Filters