Exam 5: Supporting Facility and Process Flows

The relative location problem deals with the problem of allocating n departments to n locations. Complete enumeration is time consuming because there are a total of n! possible arrangements.

A well-balanced line would have all jobs of nearly equal duration to avoid unnecessary idleness in work assignments.

Which among the following choices might not be representative of security measures taken by retail stores?

The automobile driver's license office is an example of a product layout.

Servicescapes are most important in their affect on customers.

Facility layout is discussed with attention to traffic flow, space planning, and one of the following:

All but one of the following impacts the user friendliness of the facility and the ability to serve customers effectively:

Which of the following is not a method service facilities use to provide orientation for customers?

Which one of the following is not a major factor that could influence facility design?

A batch type of service process has the characteristic of

One of the advantages of a product layout approach to service design is:

Rush order flow time and throughput time are identical when the system is empty.

The servicescape can influence perceived quality.

A product layout affords some degree of customization.

What defines the capacity of a service product layout?

Signage is not an environmental dimension of the servicescape.

___________ is the time it takes to complete a process from time of arrival to time of departure.

The entire system capacity is measured by the inverse of the bottleneck CT.

Which of the following retail servicescapes would support an upscale store image best?

In order to reduce disorientation, Richard Wener argues that the following features should be incorporated into a facility design: previous experience, design legibility, and one of the following: