Exam 10: Operations Management, Productivity, and Quality

What is the difference between an analytic process and a synthetic process?

Identify and briefly discuss the three types of layouts found in the production of goods.

Describe the ways a business's operation processes can be classified.

The production process which combines a number of raw materials into a new finished product (e.g., paint) is known as creating place utility. an analytic process. a transformation process. a synthetic process. creating time utility.

What is a Gantt chart? How do PERT charts and Gantt charts differ?

Which of the following is not a form of utility? Form utility Price utility Place utility Time utility Ownership utility

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n) Gantt chart. productivity chart. control chart. kaizen chart. upper specification limit chart.

A software development company is designing an evaluation plan for its software programmers. The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average, or worse. Previously, the company paid software programmers a flat salary and based evaluations on supervisors' opinions. Now, however, the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce. Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors. Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce. A decision to use Measurement Strategy Beta would assume which of the following? Software errors are more common than hardware errors. Software errors affect all users equally. The impact of software errors has been greater recently. When a software error occurs, its effects are always clear to the final user of the product. When a software error is discovered, it is possible to determine who is responsible for it.

This transformation process puts together various components and is common in the electronics, appliance, and automotive industries. It is the clerical process. transport process. chemical process. fabrication process. assembly process.

Meredith is creating an operations planning and control system for a manufacturer. What should she do first? Conduct production control Develop a long-range production plan Send output to customers Develop production schedules Review the company's business plan

What is benchmarking?

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations. It is the fabrication process. chemical process. clerical process. assembly process. transport process.

In ISO 9000:2000, which of the following is not required for certification? Proving that the company has sound financial practices Documented procedures for testing products Fixing product defects Keeping records Testing products

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except fixing product defects. re-engineering. testing products. training workers. keeping records.

Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and their inspectors.

The four kinds of utility provided by a product or service are time, place, price, and form.

Capacity planning means ensuring that a firm's capacity exactly meets the normal demand for its product.

When Maytag gets premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands, they are using quality control. quality reliability. quality ownership. quality assurance. performance quality.

What is a flexible manufacturing system?

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant? External failures Six Sigma Quality circles Boundary-spanning failures Internal failures