Exam 8: Managing Human Resources and Labour Relations

List the options that are available to management if contract negotiations break down.

At higher levels of the organization, managers plan for specific people and positions. The technique most commonly used is the replacement chart.

When an employee is paid a certain amount of money for every unit produced, this is a salary program. piece-rate incentive program. wage program. pay-for-performance. job evaluation.

Shawn has been hurt while working on his job. The cost for him to have the injury repaired and to recuperate is covered under major medical insurance. disability insurance. health insurance. workers' compensation. hospitalization insurance.

In a(n) ________, a third party suggests, but does not impose, a settlement to a labour dispute. strike lockout boycott mediation arbitration

Which of the following is correct with respect to training? Most on-the-job training is formal. Vestibule training has been shown to be superior to on-the-job training. The Build for the Future program at TD Bank is an example of vestibule training. Networking and mentoring are essentially informal training processes. All of these are correct.

Discuss four methods that are commonly used to appraise employee performance.

What is the difference between instructional-based programs and work-based programs?

If a fitness centre hires only women to supervise the women's locker room, it can do so without being discriminatory because of anti-discrimination laws. The Canadian Human Rights Act of 1977. the bona fide occupational requirement concept. comparable worth. affirmative action.

What are the main provisions of the Canada Labour Code?

The federal Pooled Registered Pension Plan Act applies only to interprovincial workers. combines defined benefit and defined contribution pension plans. allows individuals to contribute to a defined contribution pension plan even if their employer does not offer a pension plan. has failed to achieve the goals that were set out for the plan. reduces the age when a person can retire to 62.

The informal interactions among managers for the purpose of discussing mutual problems, solutions, and opportunities is mentoring. off-the-job training. on-the-job training. group therapy. networking.

When forecasting demand, industry comparisons are mandatory. the company forecasts the number and type of people who will be available for hiring from the labour market at large. employees are interviewed and asked how long they think they will remain with the company. employees sign a contract stating the number of years they will stay. a company must assess trends in past HR usage, future organizational plans, and general economic trends.

In arbitration, the arbitrator's decision is legally binding on both parties. the arbitrator's decision is not enforceable. the arbitrator is selected by an employers' association. the arbitrator suggests a solution, but cannot enforce one. the arbitrator's sole duty is to prevent the bogging down of negotiations.

Evaluating each potential candidate for an existing job opening and deciding on whom to extend a job offer to is called recruiting. screening. interviewing. decision-making. selecting.

Video assessment refers to an expensive alternative to traditional hiring techniques. videotaping employees on-the-job in order to evaluate their job performance. having new hires watch videos that show a series of realistic work situations, and then asking them to choose a course of action to deal with the situation. videotaping new hires during an interview in order to evaluate their personality. none of these.

Workforce diversity refers to the range of workers' attitudes, values, beliefs, and behaviours that differ by gender, race, ethnicity, age, and physical abilities.

In an assessment centre, potential employees are assessed by a psychologist to determine if they are suitable for the job. potential employees perform management tasks while being watched by an appraiser. the emphasis is on giving potential employees paper-and-pencil tests to determine their suitability for the job. potential job candidates do actual (paid) work for the organization. all of these are correct.

Discuss some of the facts/issues of retirement.

Mandatory retirement has been abolished at federally regulated companies like Air Canada.