Question 1

Which of the following creates the need for someone to initiate communication?

Accepted Answer

A)  sender 
B)  connotation 
C)  message 
D)  communication need 
E)  denotation 
A)  sender 
B)  connotation 
C)  message 
D)  communication need 
E)  denotation D

Question 2

Describe at least three advantages that oral communication has over written communication. Provide an example of a situation in which oral communication would be more effective than written communication.

Accepted Answer

Oral communication allows more ways to get your message across to the receiver. You have the opportunity to clarify confusing or misleading statements or comments. The audience has the opportunity to provide immediate feedback. You can use nonverbal clues while communicating with your audience. Providing additional information orally is easier than providing it in writing. Using oral communication, you can pause, accent, and change your voice tone to stress or play down certain points. For example, when assigning a task to a subordinate, a supervisor can stress certain factors that she wants the employee to cover in his report. He can immediately ask questions so that she can clarify the project or provide additional suggestions or requirements.

Question 3

Give examples of situations that might require selecting rich media. Give examples of situations that might require lean media.

Accepted Answer

Answers will vary. In general, rich media are best for difficult, complex, or emotional messages. Examples might include providing negative performance reviews, explaining a new strategic direction, or meeting with a key client who is unhappy with her service. Lean media are best for routine, neutral, or simple messages. Examples might include weekly progress reports, product updates, simple service bulletins, or brief news reports.

Question 4

The grapevine is active at every level of the organization, moving information from one manager or employee to the next.

Accepted Answer

A) True 
 B)False

Question 5

​When you consider your relationship with the audience, you should determine whether you need the message or conversation documented.

Accepted Answer

A) True 
 B)False

Question 6

The five components of communication are the need for communication, sender, message, audience, and response.

Accepted Answer

A) True 
 B)False

Question 7

​Wikis are online spaces that are frequently used by people working as individuals.

Accepted Answer

A) True 
 B)False

Question 8

The communication process is incomplete without a response.

Accepted Answer

A) True 
 B)False

Question 9

Jargon is an efficient way of communicating specialized information to broad audiences.

Accepted Answer

A) True 
 B)False

Question 10

The triple bottom line includes all of the following except:

Accepted Answer

A)  people 
B)  profit 
C)  purpose 
D)  planet 
E)  none of these 
A)  people 
B)  profit 
C)  purpose 
D)  planet 
E)  none of these

Question 11

The term connotation refers to "the associations you have with a word."

Accepted Answer

A) True 
 B)False

Question 12

Define the terms slang, jargon, and euphemism. When is each type of expression appropriate? When do problems arise?

Accepted Answer

a.Slang is a short-lived expression that

Question 13

Which of the following is an example of slang?

Accepted Answer

A)  window of opportunity 
B)  applet 
C)  blog 
D)  e-commerce 
E)  spam 
A)  window of opportunity 
B)  applet 
C)  blog 
D)  e-commerce 
E)  spam

Question 14

Describe the potential benefits and drawbacks of texting at work.

Accepted Answer

This technology can provide quick, relev

Question 15

____ is synchronous, overlapping communication.

Accepted Answer

A)  Geolocating 
B)  Multicommunicating 
C)  Instant messaging 
D)  Posting to Facebook 
E)  Handing out printed flyers 
A)  Geolocating 
B)  Multicommunicating 
C)  Instant messaging 
D)  Posting to Facebook 
E)  Handing out printed flyers

Question 16

Using instant messaging at work may annoy some people, but others believe that it saves time.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not an example of synchronous communication?

Accepted Answer

A)  You send a text while watching a video-conference presentation. 
B)  You IM the corporate delivery service while talking to a customer about his missing delivery. 
C)  You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. 
D)  You read email with both text and video components open at the same time. 
E)  You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar. 
A)  You send a text while watching a video-conference presentation. 
B)  You IM the corporate delivery service while talking to a customer about his missing delivery. 
C)  You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye. 
D)  You read email with both text and video components open at the same time. 
E)  You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar.

Question 18

Which statement contains abstract or ambiguous language?

Accepted Answer

A)  Antwon's email contains five misspelled words. 
B)  More than 76% of the employees belong to a union. 
C)  At least eight associates submitted their expense reports after the deadline. 
D)  The office manager purchased 15 cartons of paper for delivery on Tuesday. 
E)  The customer service department received some complaints today. 
A)  Antwon's email contains five misspelled words. 
B)  More than 76% of the employees belong to a union. 
C)  At least eight associates submitted their expense reports after the deadline. 
D)  The office manager purchased 15 cartons of paper for delivery on Tuesday. 
E)  The customer service department received some complaints today.

Question 19

List the three directions of communication and describe the types of communication that occur in each. Explain one problem that can occur in each direction.

Accepted Answer

a.Downward communication. Information fl

Question 20

Which is an example of an internal communication need?

Accepted Answer

A)  You read a memo from your supervisor requesting sales figures for the past five years. 
B)  While photocopying reports, you overhear two managers talking about upcoming layoffs. 
C)  Your office is too hot because the air conditioner isn't working properly. 
D)  You notice an intern pocketing money from the petty cash fund. 
E)  You dream about an idea for a new commercial to promote your company's product. 
A)  You read a memo from your supervisor requesting sales figures for the past five years. 
B)  While photocopying reports, you overhear two managers talking about upcoming layoffs. 
C)  Your office is too hot because the air conditioner isn't working properly. 
D)  You notice an intern pocketing money from the petty cash fund. 
E)  You dream about an idea for a new commercial to promote your company's product.

Which of the following creates the need for someone to initiate communication?

Describe at least three advantages that oral communication has over written communication. Provide an example of a situation in which oral communication would be more effective than written communication.

Give examples of situations that might require selecting rich media. Give examples of situations that might require lean media.

The grapevine is active at every level of the organization, moving information from one manager or employee to the next.

When you consider your relationship with the audience, you should determine whether you need the message or conversation documented.

The five components of communication are the need for communication, sender, message, audience, and response.

Wikis are online spaces that are frequently used by people working as individuals.

The communication process is incomplete without a response.

Jargon is an efficient way of communicating specialized information to broad audiences.

The triple bottom line includes all of the following except:

The term connotation refers to "the associations you have with a word."

Define the terms slang, jargon, and euphemism. When is each type of expression appropriate? When do problems arise?

Which of the following is an example of slang?

Describe the potential benefits and drawbacks of texting at work.

____ is synchronous, overlapping communication.

Using instant messaging at work may annoy some people, but others believe that it saves time.

Which of the following is not an example of synchronous communication?

Which statement contains abstract or ambiguous language?

List the three directions of communication and describe the types of communication that occur in each. Explain one problem that can occur in each direction.

Which is an example of an internal communication need?

Understanding Business Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 2: Team and Intercultural Communication

Which of the following creates the need for someone to initiate communication?

Describe at least three advantages that oral communication has over written communication. Provide an example of a situation in which oral communication would be more effective than written communication.

Give examples of situations that might require selecting rich media. Give examples of situations that might require lean media.

The grapevine is active at every level of the organization, moving information from one manager or employee to the next.

​When you consider your relationship with the audience, you should determine whether you need the message or conversation documented.

The five components of communication are the need for communication, sender, message, audience, and response.

​Wikis are online spaces that are frequently used by people working as individuals.

The communication process is incomplete without a response.

Jargon is an efficient way of communicating specialized information to broad audiences.

The triple bottom line includes all of the following except:

The term connotation refers to "the associations you have with a word."

Define the terms slang, jargon, and euphemism. When is each type of expression appropriate? When do problems arise?

Which of the following is an example of slang?

Describe the potential benefits and drawbacks of texting at work.

____ is synchronous, overlapping communication.

Using instant messaging at work may annoy some people, but others believe that it saves time.

Which of the following is not an example of synchronous communication?

Which statement contains abstract or ambiguous language?

List the three directions of communication and describe the types of communication that occur in each. Explain one problem that can occur in each direction.

Which is an example of an internal communication need?

Understanding Business Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

When you consider your relationship with the audience, you should determine whether you need the message or conversation documented.

Wikis are online spaces that are frequently used by people working as individuals.