Question 1

Listening contributes to employee engagement, creating a culture where employees feel passionate about their company and are enthusiastic about their jobs.​

Accepted Answer

A) True 
 B)False  True

Question 2

It has been said that your face (especially your eyes) is the most expressive part of your body. Give examples of eye movement, and explain what these movements usually mean.

Accepted Answer

Maintaining eye contact indicates that you are interested in someone's ideas or conversation. Glaring indicates defiance, hatred, or anger. Avoiding eye contact may indicate lack of interest in the conversation, guilt, or nervousness.

Question 3

Planning a meeting includes all but which one of the following?

Accepted Answer

A)  identifying the purpose of the meeting 
B)  determining whether a meeting is really necessary 
C)  preparing an agenda 
D)  deciding who should attend 
E)  including all department employees 
A)  identifying the purpose of the meeting 
B)  determining whether a meeting is really necessary 
C)  preparing an agenda 
D)  deciding who should attend 
E)  including all department employees E

Question 4

When you are striving to improve your listening skills, you can more easily eliminate physical distractions than mental distractions.

Accepted Answer

A) True 
 B)False

Question 5

Why are the logistics of a meeting so important?

Accepted Answer

Room arrangement can either fa

Question 6

A Harvard Business Review study found that ____ of managers agreed with the statement "You can achieve the same results with virtual meetings as you can with in-person meetings."

Accepted Answer

A)  100% 
B)  5% 
C)  1% 
D)  20% 
E)  95% 
A)  100% 
B)  5% 
C)  1% 
D)  20% 
E)  95%

Question 7

If your supervisors pat you on the back from time to time, they are entering your ____ zone.

Accepted Answer

A)  personal 
B)  intimate 
C)  public 
D)  social 
E)  ethnic 
A)  personal 
B)  intimate 
C)  public 
D)  social 
E)  ethnic

Question 8

Which of the following is not true of touch?

Accepted Answer

A)  The sense of touch is acquired before birth. 
B)  The importance of touch varies widely by culture. 
C)  You can't touch too much in a business setting. 
D)  People who never touch anyone in a business setting may be viewed as cold and insensitive. 
E)  Touching may be purely physical or simply a friendly gesture. 
A)  The sense of touch is acquired before birth. 
B)  The importance of touch varies widely by culture. 
C)  You can't touch too much in a business setting. 
D)  People who never touch anyone in a business setting may be viewed as cold and insensitive. 
E)  Touching may be purely physical or simply a friendly gesture.

Question 9

Unless an attendee suggests a new topic at the start, only information listed on the agenda should be discussed at a meeting.

Accepted Answer

A) True 
 B)False

Question 10

Which statement does not accurately describe voice qualities?

Accepted Answer

A)  Nervous people usually talk slowly. 
B)  People who speak too loudly appear pushy or insecure. 
C)  In most languages, a rising intonation signals a question. 
D)  Tone can reinforce or contradict message meaning. 
E)  Tone can carry intended and unintended meaning. 
A)  Nervous people usually talk slowly. 
B)  People who speak too loudly appear pushy or insecure. 
C)  In most languages, a rising intonation signals a question. 
D)  Tone can reinforce or contradict message meaning. 
E)  Tone can carry intended and unintended meaning.

Question 11

Which of the following is not good advice for texting at work?

Accepted Answer

A)  Don't send texts for important business decisions. 
B)  Do use texting for quick, logistical messages. 
C)  Avoid texting during company meetings unless this is generally acceptable at your company. 
D)  Assume that anything you write may become public. 
E)  Do send texts to any employee who is over thirty. 
A)  Don't send texts for important business decisions. 
B)  Do use texting for quick, logistical messages. 
C)  Avoid texting during company meetings unless this is generally acceptable at your company. 
D)  Assume that anything you write may become public. 
E)  Do send texts to any employee who is over thirty.

Question 12

Discuss the differences between hearing and listening.

Accepted Answer

Hearing is the process of mere

Question 13

Holding a meeting is more efficient than sending an email message for communicating routine information.

Accepted Answer

A) True 
 B)False

Question 14

Getting their message out is the primary objective of companies that use social media effectively.

Accepted Answer

A) True 
 B)False

Question 15

When using social media to attract customers, a company should not encourage feedback from them.

Accepted Answer

A) True 
 B)False

Question 16

List and briefly explain the four zones in which people interact in our culture.

Accepted Answer

a.Intimate zone. Distance of approximate

Question 17

Which of the following is not a true statement about hearing?

Accepted Answer

A)  You can hear and still not listen. 
B)  Hearing is simply perceiving sound. 
C)  Hearing is a passive process. 
D)  Hearing tends to tune out "normal" sounds. 
E)  Hearing involves much more than listening. 
A)  You can hear and still not listen. 
B)  Hearing is simply perceiving sound. 
C)  Hearing is a passive process. 
D)  Hearing tends to tune out "normal" sounds. 
E)  Hearing involves much more than listening.

Question 18

In terms of space and territory, communication can occur within the intimate zone, the personal zone, the social zone, or the public zone.

Accepted Answer

A) True 
 B)False

Question 19

Touching

Accepted Answer

A)  is the same in most cultures. 
B)  is encouraged in most companies. 
C)  is learned with the ability to speak. 
D)  is generally frowned upon in U.S. business settings. 
E)  should be encouraged among new business associates. 
A)  is the same in most cultures. 
B)  is encouraged in most companies. 
C)  is learned with the ability to speak. 
D)  is generally frowned upon in U.S. business settings. 
E)  should be encouraged among new business associates.

Question 20

The first thing you should do before calling a meeting is

Accepted Answer

A)  formulate an agenda. 
B)  determine who should attend. 
C)  decide what you want to achieve. 
D)  plan the schedule and location. 
E)  designate someone to take minutes. 
A)  formulate an agenda. 
B)  determine who should attend. 
C)  decide what you want to achieve. 
D)  plan the schedule and location. 
E)  designate someone to take minutes.

Listening contributes to employee engagement, creating a culture where employees feel passionate about their company and are enthusiastic about their jobs.

It has been said that your face (especially your eyes) is the most expressive part of your body. Give examples of eye movement, and explain what these movements usually mean.

Planning a meeting includes all but which one of the following?

When you are striving to improve your listening skills, you can more easily eliminate physical distractions than mental distractions.

Why are the logistics of a meeting so important?

A Harvard Business Review study found that ____ of managers agreed with the statement "You can achieve the same results with virtual meetings as you can with in-person meetings."

If your supervisors pat you on the back from time to time, they are entering your ____ zone.

Which of the following is not true of touch?

Unless an attendee suggests a new topic at the start, only information listed on the agenda should be discussed at a meeting.

Which statement does not accurately describe voice qualities?

Which of the following is not good advice for texting at work?

Discuss the differences between hearing and listening.

Holding a meeting is more efficient than sending an email message for communicating routine information.

Getting their message out is the primary objective of companies that use social media effectively.

When using social media to attract customers, a company should not encourage feedback from them.

List and briefly explain the four zones in which people interact in our culture.

Which of the following is not a true statement about hearing?

In terms of space and territory, communication can occur within the intimate zone, the personal zone, the social zone, or the public zone.

Touching

The first thing you should do before calling a meeting is

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 4: The Writing Process

Listening contributes to employee engagement, creating a culture where employees feel passionate about their company and are enthusiastic about their jobs.​

It has been said that your face (especially your eyes) is the most expressive part of your body. Give examples of eye movement, and explain what these movements usually mean.

Planning a meeting includes all but which one of the following?

When you are striving to improve your listening skills, you can more easily eliminate physical distractions than mental distractions.

Why are the logistics of a meeting so important?

A Harvard Business Review study found that ____ of managers agreed with the statement "You can achieve the same results with virtual meetings as you can with in-person meetings."

If your supervisors pat you on the back from time to time, they are entering your ____ zone.

Which of the following is not true of touch?

Unless an attendee suggests a new topic at the start, only information listed on the agenda should be discussed at a meeting.

Which statement does not accurately describe voice qualities?

Which of the following is not good advice for texting at work?

Discuss the differences between hearing and listening.

Holding a meeting is more efficient than sending an email message for communicating routine information.

Getting their message out is the primary objective of companies that use social media effectively.

When using social media to attract customers, a company should not encourage feedback from them.

List and briefly explain the four zones in which people interact in our culture.

Which of the following is not a true statement about hearing?

In terms of space and territory, communication can occur within the intimate zone, the personal zone, the social zone, or the public zone.

Touching

The first thing you should do before calling a meeting is

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Listening contributes to employee engagement, creating a culture where employees feel passionate about their company and are enthusiastic about their jobs.