Question 1

The direct organizational plan should be used when the reader

Accepted Answer

A)  prefers to read the conclusions and recommendations last. 
B)  is receptive to the conclusions or prefers the direct plan. 
C)  needs detailed explanations because the topic is complex. 
D)  is initially not interested in the topic. 
E)  is expected to resist the recommendations at first. 
A)  prefers to read the conclusions and recommendations last. 
B)  is receptive to the conclusions or prefers the direct plan. 
C)  needs detailed explanations because the topic is complex. 
D)  is initially not interested in the topic. 
E)  is expected to resist the recommendations at first. B

Question 2

You should not only present your findings but also analyze and interpret them in the same section of the report.

Accepted Answer

A) True 
 B)False  True

Question 3

An effective executive summary should not

Accepted Answer

A)  be written in the same writing style that is used for the report body. 
B)  assume that the reader will also read the entire report. 
C)  be more than 10% of the length of the report. 
D)  be used if the reader is resistant to the recommendations. 
E)  hint at the conclusions or recommendations shown in the report. 
A)  be written in the same writing style that is used for the report body. 
B)  assume that the reader will also read the entire report. 
C)  be more than 10% of the length of the report. 
D)  be used if the reader is resistant to the recommendations. 
E)  hint at the conclusions or recommendations shown in the report. B

Question 4

The topics and amount of detail in an introduction vary according to

Accepted Answer

A)  The length of the report 
B)  The type and complexity of the report and the audience's needs 
C)  A well-developed thesis 
D)  The sources used for support 
A)  The length of the report 
B)  The type and complexity of the report and the audience's needs 
C)  A well-developed thesis 
D)  The sources used for support

Question 5

A text-based report is written as a narrative.

Accepted Answer

A) True 
 B)False

Question 6

Which statement best describes the use of pronouns for most business reports?

Accepted Answer

A)  The phrase the writer is a good substitute for first-person pronouns. 
B)  Using passive voice is a good alternative to using first-person pronouns. 
C)  Because formal reports focus on the information instead of on the writer, third-person pronouns should be used. 
D)  Second-person pronouns should be used to draw the reader into the report. 
E)  Use the word he as a generic pronoun when referring to an unidentified person. 
A)  The phrase the writer is a good substitute for first-person pronouns. 
B)  Using passive voice is a good alternative to using first-person pronouns. 
C)  Because formal reports focus on the information instead of on the writer, third-person pronouns should be used. 
D)  Second-person pronouns should be used to draw the reader into the report. 
E)  Use the word he as a generic pronoun when referring to an unidentified person.

Question 7

Rewrite the following sentence to achieve a tone appropriate for a business report: The company lost a bundle with the new product line.

Accepted Answer

The company reported

Question 8

The answers to research questions are presented in the part of the report that covers your

Accepted Answer

A)  references. 
B)  procedures. 
C)  findings. 
D)  conclusions. 
E)  purpose statement. 
A)  references. 
B)  procedures. 
C)  findings. 
D)  conclusions. 
E)  purpose statement.

Question 9

When you include another person's ideas in a report, you should

Accepted Answer

A)  include the entire section so readers can see it in context. 
B)  put quotation marks around any information you paraphrase. 
C)  avoid plagiarism by rearranging or omitting a few words. 
D)  paraphrase various sources, without attribution, as needed for your purpose. 
E)  use direct quotations when you cannot improve on the wording. 
A)  include the entire section so readers can see it in context. 
B)  put quotation marks around any information you paraphrase. 
C)  avoid plagiarism by rearranging or omitting a few words. 
D)  paraphrase various sources, without attribution, as needed for your purpose. 
E)  use direct quotations when you cannot improve on the wording.

Question 10

One reason for using the author-date form of documentation is that

Accepted Answer

A)  many writers prefer tracking endnotes and footnotes consecutively. 
B)  omitting citations would leave an inaccurate impression of the report's conclusions. 
C)  subsequent citations in the narrative will require less space. 
D)  it subordinates sources based on direct quotations rather than paraphrased text material. 
E)  it provides some information about the source on the page where the citation occurs. 
A)  many writers prefer tracking endnotes and footnotes consecutively. 
B)  omitting citations would leave an inaccurate impression of the report's conclusions. 
C)  subsequent citations in the narrative will require less space. 
D)  it subordinates sources based on direct quotations rather than paraphrased text material. 
E)  it provides some information about the source on the page where the citation occurs.

Question 11

Describe the three forms of documentation.

Accepted Answer

a.Endnotes. This method uses superscript

Question 12

The three major forms for documenting the ideas, information, and quotations of other people in a report are endnotes, footnotes, or author-date references.

Accepted Answer

A) True 
 B)False

Question 13

Headings and subheadings in the table of contents should be worded as they appear in the body of the report.

Accepted Answer

A) True 
 B)False

Question 14

Ending a report with a concluding statement provides a definite sense of project completion and signals the reader not to look for additional pages.

Accepted Answer

A) True 
 B)False

Question 15

When your report is formatted as a letter, you do not have the option of including headings and subheadings.

Accepted Answer

A) True 
 B)False

Question 16

In a recommendation report, there is no need to explain the alternatives you investigated in addition to presenting the one you recommend.

Accepted Answer

A) True 
 B)False

Question 17

Reports written in programs such as Microsoft Word are still common, but more companies, particularly financial services and consulting firms, are using programs such as PowerPoint for reports that combine text and graphics.

Accepted Answer

A) True 
 B)False

Question 18

Even if you carefully paraphrase or summarize source material, you still must provide documentation of the source.

Accepted Answer

A) True 
 B)False

Question 19

For text-based reports, 8 to 12 words is the right length for most headings.​

Accepted Answer

A) True 
 B)False

Question 20

Long reports may also require a title page, cover note, executive summary, table of contents, appendix, and a reference list.

Accepted Answer

A) True 
 B)False

The direct organizational plan should be used when the reader

You should not only present your findings but also analyze and interpret them in the same section of the report.

An effective executive summary should not

The topics and amount of detail in an introduction vary according to

A text-based report is written as a narrative.

Which statement best describes the use of pronouns for most business reports?

Rewrite the following sentence to achieve a tone appropriate for a business report: The company lost a bundle with the new product line.

The answers to research questions are presented in the part of the report that covers your

When you include another person's ideas in a report, you should

One reason for using the author-date form of documentation is that

Describe the three forms of documentation.

The three major forms for documenting the ideas, information, and quotations of other people in a report are endnotes, footnotes, or author-date references.

Headings and subheadings in the table of contents should be worded as they appear in the body of the report.

Ending a report with a concluding statement provides a definite sense of project completion and signals the reader not to look for additional pages.

When your report is formatted as a letter, you do not have the option of including headings and subheadings.

In a recommendation report, there is no need to explain the alternatives you investigated in addition to presenting the one you recommend.

Reports written in programs such as Microsoft Word are still common, but more companies, particularly financial services and consulting firms, are using programs such as PowerPoint for reports that combine text and graphics.

Even if you carefully paraphrase or summarize source material, you still must provide documentation of the source.

For text-based reports, 8 to 12 words is the right length for most headings.

Long reports may also require a title page, cover note, executive summary, table of contents, appendix, and a reference list.

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 1: Understanding Business Communication

The direct organizational plan should be used when the reader

You should not only present your findings but also analyze and interpret them in the same section of the report.

An effective executive summary should not

The topics and amount of detail in an introduction vary according to

A text-based report is written as a narrative.

Which statement best describes the use of pronouns for most business reports?

Rewrite the following sentence to achieve a tone appropriate for a business report: The company lost a bundle with the new product line.

The answers to research questions are presented in the part of the report that covers your

When you include another person's ideas in a report, you should

One reason for using the author-date form of documentation is that

Describe the three forms of documentation.

The three major forms for documenting the ideas, information, and quotations of other people in a report are endnotes, footnotes, or author-date references.

Headings and subheadings in the table of contents should be worded as they appear in the body of the report.

Ending a report with a concluding statement provides a definite sense of project completion and signals the reader not to look for additional pages.

When your report is formatted as a letter, you do not have the option of including headings and subheadings.

In a recommendation report, there is no need to explain the alternatives you investigated in addition to presenting the one you recommend.

Reports written in programs such as Microsoft Word are still common, but more companies, particularly financial services and consulting firms, are using programs such as PowerPoint for reports that combine text and graphics.

Even if you carefully paraphrase or summarize source material, you still must provide documentation of the source.

For text-based reports, 8 to 12 words is the right length for most headings.​

Long reports may also require a title page, cover note, executive summary, table of contents, appendix, and a reference list.

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

For text-based reports, 8 to 12 words is the right length for most headings.