Question 1

Cultural differences may change controls by

Accepted Answer

A)  measurement and corrective action 
B)  keeping the managers closer 
C)  financial success in the global market 
D)  fully scripted responses 
E)  inability to communicate 
A)  measurement and corrective action 
B)  keeping the managers closer 
C)  financial success in the global market 
D)  fully scripted responses 
E)  inability to communicate B

Question 2

Explain four reasons why employees steal.

Accepted Answer

• People steal because the opportunity presents itself through lax controls and favorable circumstances. Some people have financial problems or pressures such as gambling debts. People steal because they can rationalize whatever they're doing as being correct and appropriate behavior. Hospitality associates also steal because they often feel underpaid, so whether it's a phone call here or a knife, fork, or spoon there, if the opportunity arises, they may take advantage of it.

Question 3

Two qualities of an effective control system include

Accepted Answer

A)  speed and quality 
B)  flexibility and corrective action 
C)  quality of employees' performance 
D)  evaluation and standards 
A)  speed and quality 
B)  flexibility and corrective action 
C)  quality of employees' performance 
D)  evaluation and standards B

Question 4

The control process has five steps, the first of which is

Accepted Answer

A)  determining goals 
B)  setting standards 
C)  measuring performance 
D)  comparing actual performance to standards 
E)  managerial action to correct performance 
A)  determining goals 
B)  setting standards 
C)  measuring performance 
D)  comparing actual performance to standards 
E)  managerial action to correct performance

Question 5

Explain the difference between immediate corrective action and basic corrective action and give examples.

Accepted Answer

• Immediate corrective action corrects p

Question 6

This is used extensively in the hospitality industry as a means of control because it is results driven.

Accepted Answer

A)  Feedback 
B)  Performance appraisals 
C)  Budgets 
D)  Income statements 
A)  Feedback 
B)  Performance appraisals 
C)  Budgets 
D)  Income statements

Question 7

An example of a written reporttype of control is

Accepted Answer

A)  employee vacation 
B)  an income statement 
C)  management's expectations 
D)  capital expenditures 
A)  employee vacation 
B)  an income statement 
C)  management's expectations 
D)  capital expenditures

Question 8

Identify the five steps in the control process.

Accepted Answer

• The control process is a five-step pro

Question 9

Control is a

Accepted Answer

A)  financial function 
B)  food and beverage function 
C)  management function 
D)  board of director's function 
A)  financial function 
B)  food and beverage function 
C)  management function 
D)  board of director's function

Question 10

Workplace violence is a responsibility of

Accepted Answer

A)  training 
B)  the HR department 
C)  the manager or supervisor 
D)  the CEO 
A)  training 
B)  the HR department 
C)  the manager or supervisor 
D)  the CEO

Question 11

Sources of information for measuring performance include

Accepted Answer

A)  word of mouth 
B)  company financial records 
C)  increases in business 
D)  observations and reporting 
A)  word of mouth 
B)  company financial records 
C)  increases in business 
D)  observations and reporting

Question 12

Control works by

Accepted Answer

A)  keeping records 
B)  monitoring activities 
C)  having strong leadership 
D)  providing good benefits 
A)  keeping records 
B)  monitoring activities 
C)  having strong leadership 
D)  providing good benefits

Question 13

Discuss the factors that contribute to workplace violence.

Accepted Answer

• Factors contributing to work

Question 14

Explain the following types of control: feedforward, concurrent, and feedback.

Accepted Answer

• Feedforward control focuses on prevent

Question 15

What is control?

Accepted Answer

• Control is the management function tha

Question 16

The contingency plan factor that affects the control system most is

Accepted Answer

A)  financial support 
B)  flexibility 
C)  the experience of the management 
D)  technology 
E)  the size of the organization 
A)  financial support 
B)  flexibility 
C)  the experience of the management 
D)  technology 
E)  the size of the organization

Question 17

Explain the concept of zero-based budgeting.

Accepted Answer

• The concept of zero-based budgeting ha

Question 18

In a global hospitality corporation, managers may be controlled

Accepted Answer

A)  more by the home office 
B)  less by the home office 
C)  more by financial results 
D)  less by financial results 
A)  more by the home office 
B)  less by the home office 
C)  more by financial results 
D)  less by financial results

Question 19

There are three main types of control, one of which is

Accepted Answer

A)  feedback 
B)  managerial 
C)  corporate 
D)  food and beverage 
E)  economic 
A)  feedback 
B)  managerial 
C)  corporate 
D)  food and beverage 
E)  economic

Question 20

Feedforward control is an activity performed

Accepted Answer

A)  simultaneously with the activity 
B)  in advance 
C)  after completion 
D)  with financial measurements 
A)  simultaneously with the activity 
B)  in advance 
C)  after completion 
D)  with financial measurements

Cultural differences may change controls by

Explain four reasons why employees steal.

Two qualities of an effective control system include

The control process has five steps, the first of which is

Explain the difference between immediate corrective action and basic corrective action and give examples.

This is used extensively in the hospitality industry as a means of control because it is results driven.

An example of a written reporttype of control is

Identify the five steps in the control process.

Control is a

Workplace violence is a responsibility of

Sources of information for measuring performance include

Control works by

Discuss the factors that contribute to workplace violence.

Explain the following types of control: feedforward, concurrent, and feedback.

What is control?

The contingency plan factor that affects the control system most is

Explain the concept of zero-based budgeting.

In a global hospitality corporation, managers may be controlled

There are three main types of control, one of which is

Feedforward control is an activity performed

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Filters

Exam 18: Control

Cultural differences may change controls by

Explain four reasons why employees steal.

Two qualities of an effective control system include

The control process has five steps, the first of which is

Explain the difference between immediate corrective action and basic corrective action and give examples.

This is used extensively in the hospitality industry as a means of control because it is results driven.

An example of a written reporttype of control is

Identify the five steps in the control process.

Control is a

Workplace violence is a responsibility of

Sources of information for measuring performance include

Control works by

Discuss the factors that contribute to workplace violence.

Explain the following types of control: feedforward, concurrent, and feedback.

What is control?

The contingency plan factor that affects the control system most is

Explain the concept of zero-based budgeting.

In a global hospitality corporation, managers may be controlled

There are three main types of control, one of which is

Feedforward control is an activity performed

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Filters