Question 1

Some organizations make most of the decisions at the unit level. This is

Accepted Answer

A)  chain of command 
B)  responsibility 
C)  decentralization 
D)  empowerment 
A)  chain of command 
B)  responsibility 
C)  decentralization 
D)  empowerment C

Question 2

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

Accepted Answer

A)  Integrated team structures 
B)  Empowered teams 
C)  Productive teams 
D)  Self-managed teams 
A)  Integrated team structures 
B)  Empowered teams 
C)  Productive teams 
D)  Self-managed teams C

Question 3

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Accepted Answer

A)  Work team structures 
B)  Informal structures 
C)  Boundaryless organizations 
D)  Project structures 
A)  Work team structures 
B)  Informal structures 
C)  Boundaryless organizations 
D)  Project structures C

Question 4

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO.

Accepted Answer

A)  organizational chart 
B)  control 
C)  power 
D)  chain of command 
A)  organizational chart 
B)  control 
C)  power 
D)  chain of command

Question 5

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

Accepted Answer

A)  Job rotation 
B)  Job enlargement 
C)  Job enrichment 
D)  Empowerment 
A)  Job rotation 
B)  Job enlargement 
C)  Job enrichment 
D)  Empowerment

Question 6

Discuss the importance of contingency factors.

Accepted Answer

• Contingency factor

Question 7

Describe the four forms of departmentalization and give an example of each.

Accepted Answer

• The simplest form of departmentalizati

Question 8

A "what-if" scenario in the hospitality industry refers to

Accepted Answer

A)  organizational structure 
B)  semistructured 
C)  unstructured 
D)  forecasting 
E)  contingency factor 
A)  organizational structure 
B)  semistructured 
C)  unstructured 
D)  forecasting 
E)  contingency factor

Question 9

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Accepted Answer

A)  Independent business units 
B)  Informal structures 
C)  Work team structures 
D)  Boundaryless organizations 
A)  Independent business units 
B)  Informal structures 
C)  Work team structures 
D)  Boundaryless organizations

Question 10

Discuss how structure is important to an organization.

Accepted Answer

• An organizational structure is like a

Question 11

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

Accepted Answer

A)  Work specialization 
B)  Job rotation 
C)  Function analysis 
D)  Job project 
A)  Work specialization 
B)  Job rotation 
C)  Function analysis 
D)  Job project

Question 12

What is the term for when an organization departmentalizes by brand?

Accepted Answer

A)  Guest 
B)  Product 
C)  Territory 
D)  Function 
A)  Guest 
B)  Product 
C)  Territory 
D)  Function

Question 13

How many associates can one manager supervise? Explain your answer.

Accepted Answer

• The answer used to be between 8 and 12

Question 14

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Accepted Answer

A)  Span of control 
B)  Job rotation 
C)  Project structure 
D)  Organizational structure 
A)  Span of control 
B)  Job rotation 
C)  Project structure 
D)  Organizational structure

Question 15

_____________ are given a number of tasks by the manager, and the team gives specific assignments to members.

Accepted Answer

A)  Empowered work teams 
B)  Independent work teams 
C)  Self-managed work teams 
D)  Integrated work teams 
A)  Empowered work teams 
B)  Independent work teams 
C)  Self-managed work teams 
D)  Integrated work teams

Question 16

When authority is delegated, so should commensurate

Accepted Answer

A)  responsibility 
B)  training 
C)  command 
D)  liability 
A)  responsibility 
B)  training 
C)  command 
D)  liability

Question 17

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

Accepted Answer

• Job enlargement increases the scope of

Question 18

These structures are designed so that employees do not return to their departments after completion of the project.

Accepted Answer

A)  Project structures 
B)  Work team structures 
C)  Boundaryless organizations 
D)  Independent structures 
A)  Project structures 
B)  Work team structures 
C)  Boundaryless organizations 
D)  Independent structures

Question 19

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Accepted Answer

A)  organizational control 
B)  departmentalization 
C)  job enrichment 
D)  structure 
A)  organizational control 
B)  departmentalization 
C)  job enrichment 
D)  structure

Question 20

These are task-oriented work groups either formally appointed or evolved informally.

Accepted Answer

A)  Informal structures 
B)  Teams 
C)  Project structures 
D)  Boundaryless work groups 
A)  Informal structures 
B)  Teams 
C)  Project structures 
D)  Boundaryless work groups

Some organizations make most of the decisions at the unit level. This is

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO.

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

Discuss the importance of contingency factors.

Describe the four forms of departmentalization and give an example of each.

A "what-if" scenario in the hospitality industry refers to

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Discuss how structure is important to an organization.

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

What is the term for when an organization departmentalizes by brand?

How many associates can one manager supervise? Explain your answer.

What provides the total framework by which job tasks are divided, grouped, and coordinated?

_____________ are given a number of tasks by the manager, and the team gives specific assignments to members.

When authority is delegated, so should commensurate

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

These structures are designed so that employees do not return to their departments after completion of the project.

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

These are task-oriented work groups either formally appointed or evolved informally.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Communication and Decision Making

Control

Filters

Exam 16: Organizing

Some organizations make most of the decisions at the unit level. This is

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO.

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

Discuss the importance of contingency factors.

Describe the four forms of departmentalization and give an example of each.

A "what-if" scenario in the hospitality industry refers to

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Discuss how structure is important to an organization.

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

What is the term for when an organization departmentalizes by brand?

How many associates can one manager supervise? Explain your answer.

What provides the total framework by which job tasks are divided, grouped, and coordinated?

_____________ are given a number of tasks by the manager, and the team gives specific assignments to members.

When authority is delegated, so should commensurate

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

These structures are designed so that employees do not return to their departments after completion of the project.

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

These are task-oriented work groups either formally appointed or evolved informally.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Communication and Decision Making

Control

Filters