Question 1

Forms of communication networks are

Accepted Answer

A)  computer, phone, and cell 
B)  chain, wheel, and all-channel 
C)  slow, moderate, and fast 
D dependent on the type and style 
A)  computer, phone, and cell 
B)  chain, wheel, and all-channel 
C)  slow, moderate, and fast 
D dependent on the type and style B

Question 2

Of the four major styles of decisionmaking, two are

Accepted Answer

A)  rational and practical 
B)  certain and possible 
C)  direct and indirect 
D)  analytical and conceptual 
A)  rational and practical 
B)  certain and possible 
C)  direct and indirect 
D)  analytical and conceptual D

Question 3

The largest part of a message in communicating interpersonally is seen in

Accepted Answer

A)  the response 
B)  paying attention 
C)  face-to-face conversation 
D)  gestures, facial expressions, postures, and clothing 
E)  communicating the message to someone else 
A)  the response 
B)  paying attention 
C)  face-to-face conversation 
D)  gestures, facial expressions, postures, and clothing 
E)  communicating the message to someone else D

Question 4

Explain the concept of the wheel communications network.

Accepted Answer

• In the wheel network, communication fl

Question 5

Emotions are typically conveyed by

Accepted Answer

A)  electronic communications 
B)  verbal communications 
C)  body language 
D)  face-to-face communications 
A)  electronic communications 
B)  verbal communications 
C)  body language 
D)  face-to-face communications

Question 6

Explain the term bounded rationality.

Accepted Answer

• Bounded rationality means th

Question 7

Explain the use of body language in the communications process.

Accepted Answer

• Body language is facial expr

Question 8

Explain the positive and negative aspects of the "grapevine" as a communications tool.

Accepted Answer

• The grapevine is a

Question 9

The first criterion for making a decision is

Accepted Answer

A)  intelligence 
B)  information 
C)  intuition 
D)  it must be rational 
A)  intelligence 
B)  information 
C)  intuition 
D)  it must be rational

Question 10

The first step to active learning is

Accepted Answer

A)  talking 
B)  listening 
C)  writing 
D)  feedback 
A)  talking 
B)  listening 
C)  writing 
D)  feedback

Question 11

Managerial communication includes

Accepted Answer

A)  organizational 
B)  managers to manager 
C)  managers to CEOs 
D)  computer to computer 
A)  organizational 
B)  managers to manager 
C)  managers to CEOs 
D)  computer to computer

Question 12

The MSS has two elements, which are the

Accepted Answer

A)  internal and external communication 
B)  corporate financial systems 
C)  the MIS and DSS 
D)  sales and face-to-face communication 
E)  criteria and development 
A)  internal and external communication 
B)  corporate financial systems 
C)  the MIS and DSS 
D)  sales and face-to-face communication 
E)  criteria and development

Question 13

Semantics is

Accepted Answer

A)  rational 
B)  the meaning of words 
C)  active communications 
D)  nonverbal communications 
A)  rational 
B)  the meaning of words 
C)  active communications 
D)  nonverbal communications

Question 14

The ________________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

Accepted Answer

A)  directive 
B)  analytical 
C)  conceptual 
D)  behavioral 
A)  directive 
B)  analytical 
C)  conceptual 
D)  behavioral

Question 15

Explain the difference between formal and informal communications.

Accepted Answer

• Explain the differ

Question 16

What is meant by active learning?

Accepted Answer

• Active listening is really l

Question 17

Define the term communications.

Accepted Answer

• The exchange of in

Question 18

The final step in decisionmaking is

Accepted Answer

A)  analysis of alternatives 
B)  implementation 
C)  selecting an alternative 
D)  evaluation of effectiveness 
A)  analysis of alternatives 
B)  implementation 
C)  selecting an alternative 
D)  evaluation of effectiveness

Question 19

Communication is defined as

Accepted Answer

A)  speaking to someone 
B)  listening to someone 
C)  understanding others 
D)  an exchange of information and meaning 
A)  speaking to someone 
B)  listening to someone 
C)  understanding others 
D)  an exchange of information and meaning

Question 20

The eight steps relevant to decisionmaking contain which of the following?

Accepted Answer

A)  Identifying problems and their levels of importance 
B)  Where, when, and why 
C)  Knowing data and communicating it 
D)  Finances and revenue 
E)  Managers and employees 
A)  Identifying problems and their levels of importance 
B)  Where, when, and why 
C)  Knowing data and communicating it 
D)  Finances and revenue 
E)  Managers and employees

Forms of communication networks are

Of the four major styles of decisionmaking, two are

The largest part of a message in communicating interpersonally is seen in

Explain the concept of the wheel communications network.

Emotions are typically conveyed by

Explain the term bounded rationality.

Explain the use of body language in the communications process.

Explain the positive and negative aspects of the "grapevine" as a communications tool.

The first criterion for making a decision is

The first step to active learning is

Managerial communication includes

The MSS has two elements, which are the

Semantics is

The ________________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

Explain the difference between formal and informal communications.

What is meant by active learning?

Define the term communications.

The final step in decisionmaking is

Communication is defined as

The eight steps relevant to decisionmaking contain which of the following?

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Control

Filters

Exam 17: Communication and Decision Making

Forms of communication networks are

Of the four major styles of decisionmaking, two are

The largest part of a message in communicating interpersonally is seen in

Explain the concept of the wheel communications network.

Emotions are typically conveyed by

Explain the term bounded rationality.

Explain the use of body language in the communications process.

Explain the positive and negative aspects of the "grapevine" as a communications tool.

The first criterion for making a decision is

The first step to active learning is

Managerial communication includes

The MSS has two elements, which are the

Semantics is

The ________________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

Explain the difference between formal and informal communications.

What is meant by active learning?

Define the term communications.

The final step in decisionmaking is

Communication is defined as

The eight steps relevant to decisionmaking contain which of the following?

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Control

Filters