Question 1

_____________ involves planning but also involves improving efficiency and increasing productivity while placing emphasis on quality.

Accepted Answer

A)  Management by objectives 
B)  Organizational planning 
C)  Total quality management 
D)  Strategic forecasting 
A)  Management by objectives 
B)  Organizational planning 
C)  Total quality management 
D)  Strategic forecasting C

Question 2

Which of the following is NOT a key operating area?

Accepted Answer

A)  Guest satisfaction 
B)  Employee satisfaction 
C)  Productivity 
D)  Scheduling 
A)  Guest satisfaction 
B)  Employee satisfaction 
C)  Productivity 
D)  Scheduling D

Question 3

________ refers to the amount of labor (input) it takes to do a particular task.

Accepted Answer

A)  Task analysis 
B)  Productivity 
C)  Value pricing 
D)  Demand scheduling 
A)  Task analysis 
B)  Productivity 
C)  Value pricing 
D)  Demand scheduling B

Question 4

Define and give an example of using Total Quality Management in a hotel environment.

Accepted Answer

• TQM not only involves planning but als

Question 5

Planning involves selecting the various ______ that the organization wants to achieve and the __________ to be taken to ensure that they are accomplished.

Accepted Answer

A)  goals, strategies 
B)  objectives, strategies 
C)  strategies, objectives 
D)  targets, tactics 
A)  goals, strategies 
B)  objectives, strategies 
C)  strategies, objectives 
D)  targets, tactics

Question 6

What is the operational statement of activities that should be quantifiable and attainable within a stated time?

Accepted Answer

A)  Strategy 
B)  Tactic 
C)  Plan 
D)  Objective 
A)  Strategy 
B)  Tactic 
C)  Plan 
D)  Objective

Question 7

How would you create an operational plan? Discuss the seven steps of

Accepted Answer

• Operational plans are genera

Question 8

What is the managerial process that determines the goals of the organization and then plans the objective?

Accepted Answer

A)  Operational analysis 
B)  Management by objectives 
C)  Strategic goals assessment 
D)  Operational assessment 
A)  Operational analysis 
B)  Management by objectives 
C)  Strategic goals assessment 
D)  Operational assessment

Question 9

What is an environmental scan? How and why would you perform one?

Accepted Answer

• Environmental scanning is the process

Question 10

This concept identifies the best way of doing something, which companies excel in that area, and how a company can improve upon it.

Accepted Answer

A)  Targeting 
B)  Benchmarking 
C)  Leveling 
D)  Scaling 
A)  Targeting 
B)  Benchmarking 
C)  Leveling 
D)  Scaling

Question 11

Which of the following gives direction not only to top management but to all associates as they focus on goal accomplishment?

Accepted Answer

A)  Strategies 
B)  Planning 
C)  Staff scheduling 
D)  Forecasting 
A)  Strategies 
B)  Planning 
C)  Staff scheduling 
D)  Forecasting

Question 12

What is the process of determining outcomes for each area and associate?

Accepted Answer

A)  Forecasting 
B)  Selecting alternatives 
C)  Goal setting 
D)  Environmental analyzing 
A)  Forecasting 
B)  Selecting alternatives 
C)  Goal setting 
D)  Environmental analyzing

Question 13

A plan allocating money to a specific activity is a(n)

Accepted Answer

A)  forecast 
B)  schedule 
C)  arrangement 
D)  budget 
A)  forecast 
B)  schedule 
C)  arrangement 
D)  budget

Question 14

Most of the strategic planning that takes place at the top management level is

Accepted Answer

A)  mission and goals development 
B)  preplanning strategy 
C)  goal oriented strategy 
D)  corporate-level strategy 
A)  mission and goals development 
B)  preplanning strategy 
C)  goal oriented strategy 
D)  corporate-level strategy

Question 15

What is the process of screening large amounts of information to anticipate and interpret changes in the surrounding economic area?

Accepted Answer

A)  Forecasting 
B)  Planning 
C)  SWOT analysis 
D)  Environmental scanning 
A)  Forecasting 
B)  Planning 
C)  SWOT analysis 
D)  Environmental scanning

Question 16

Which of the following is NOT one of the key corporate level strategies?

Accepted Answer

A)  Growth 
B)  Strategic Alliance 
C)  Restructure 
D)  Diversification 
A)  Growth 
B)  Strategic Alliance 
C)  Restructure 
D)  Diversification

Question 17

Which of the following creates long-term plans that steer the organization toward its goals in the accomplishment of its mission and vision?

Accepted Answer

A)  Strategic planning 
B)  Forecasting 
C)  Informal planning 
D)  Scheduling 
A)  Strategic planning 
B)  Forecasting 
C)  Informal planning 
D)  Scheduling

Question 18

_____________ planning is often done at the last minute with little or no sharing of goals and strategies.

Accepted Answer

A)  Formal 
B)  Recognized 
C)  Strategic 
D)  Informal 
A)  Formal 
B)  Recognized 
C)  Strategic 
D)  Informal

Question 19

Discuss the strategic planning process and how it coordinates with corporate level and operational planning. Include the three corporate strategies in your discussion.

Accepted Answer

• Student answers should include who per

Question 20

______________ are broad guidelines for associates to use when making decisions.

Accepted Answer

A)  Rules 
B)  Policies 
C)  Procedures 
D)  Strategies 
A)  Rules 
B)  Policies 
C)  Procedures 
D)  Strategies

_____________ involves planning but also involves improving efficiency and increasing productivity while placing emphasis on quality.

Which of the following is NOT a key operating area?

________ refers to the amount of labor (input) it takes to do a particular task.

Define and give an example of using Total Quality Management in a hotel environment.

Planning involves selecting the various that the organization wants to achieve and the ____ to be taken to ensure that they are accomplished.

What is the operational statement of activities that should be quantifiable and attainable within a stated time?

How would you create an operational plan? Discuss the seven steps of

What is the managerial process that determines the goals of the organization and then plans the objective?

What is an environmental scan? How and why would you perform one?

This concept identifies the best way of doing something, which companies excel in that area, and how a company can improve upon it.

Which of the following gives direction not only to top management but to all associates as they focus on goal accomplishment?

What is the process of determining outcomes for each area and associate?

A plan allocating money to a specific activity is a(n)

Most of the strategic planning that takes place at the top management level is

What is the process of screening large amounts of information to anticipate and interpret changes in the surrounding economic area?

Which of the following is NOT one of the key corporate level strategies?

Which of the following creates long-term plans that steer the organization toward its goals in the accomplishment of its mission and vision?

_____________ planning is often done at the last minute with little or no sharing of goals and strategies.

Discuss the strategic planning process and how it coordinates with corporate level and operational planning. Include the three corporate strategies in your discussion.

______________ are broad guidelines for associates to use when making decisions.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Organizing

Communication and Decision Making

Control

Filters

Exam 15: Planning

_____________ involves planning but also involves improving efficiency and increasing productivity while placing emphasis on quality.

Which of the following is NOT a key operating area?

________ refers to the amount of labor (input) it takes to do a particular task.

Define and give an example of using Total Quality Management in a hotel environment.

Planning involves selecting the various ______ that the organization wants to achieve and the __________ to be taken to ensure that they are accomplished.

What is the operational statement of activities that should be quantifiable and attainable within a stated time?

How would you create an operational plan? Discuss the seven steps of

What is the managerial process that determines the goals of the organization and then plans the objective?

What is an environmental scan? How and why would you perform one?

This concept identifies the best way of doing something, which companies excel in that area, and how a company can improve upon it.

Which of the following gives direction not only to top management but to all associates as they focus on goal accomplishment?

What is the process of determining outcomes for each area and associate?

A plan allocating money to a specific activity is a(n)

Most of the strategic planning that takes place at the top management level is

What is the process of screening large amounts of information to anticipate and interpret changes in the surrounding economic area?

Which of the following is NOT one of the key corporate level strategies?

Which of the following creates long-term plans that steer the organization toward its goals in the accomplishment of its mission and vision?

_____________ planning is often done at the last minute with little or no sharing of goals and strategies.

Discuss the strategic planning process and how it coordinates with corporate level and operational planning. Include the three corporate strategies in your discussion.

______________ are broad guidelines for associates to use when making decisions.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Organizing

Communication and Decision Making

Control

Filters

Planning involves selecting the various that the organization wants to achieve and the ____ to be taken to ensure that they are accomplished.