Chat with AIExam 2: Quality Masters
Recently, a customer in a store purchased over $100 worth of household cleaning supplies. As the clerk bagged the purchases, the customer notice that the bags were flimsy and the items (laundry soap, detergent, cleanser, furniture polish, bleach, ammonia, etc.) were rather heavy. The customer requested that the items be separated into several different bags and double-bagged to avoid ripping the bags.
(33) 
VerifiedThough the store was not busy and non one else was waiting in line, instead of complying with the customer's request, the clerk hefted the bag in the air and said "it should hold up". The customer insisted, but the clerk refused to double-bag or provide more bags. As the customer left the store, several of the bags ripped. The customer ended up returning for bags and re-bagging the items without the aid of the clerk. The customer has decided not to patronize the tore in the future. Which of Deming's fourteen points do you think is applicable here?
Continually improve the process of doing business
Don't award based on price tag alone (cheap bags)
Training (poorly trained clerk, no customer service)
Break down barriers between departments (Is anyone telling purchasing that the customers are upset about the bags?)
Pride of workmanship (lousy bags that employees can't do anything about)
What does Deming's first point 'create a constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business and to provide jobs' mean?
(34) VerifiedDr. Deming's first point-create a constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business and to provide jobs-encourages leadership to accept the obligation to constantly improve the product or service through innovation, research, education, and continual improvement in all facets of the organization. A company is like an Olympic athlete who must constantly train, practice, learn, and improve in order to attain a gold medal. Lack of constancy of purpose is one of the deadly diseases Dr. Deming warns about in his writings. Without dedication, the performance of any task can not reach its best.
Describe Taguchi's Loss Function. What does it stand for?
(41) VerifiedThe traditional approach to improvement and quality emphasizes conformance to requirements, usually a specification with +/- limits. The Taguchi Loss Function points out that any deviation from the target specification results in a loss.
Select one of Deming's fourteen points and discuss how it relates to creating a customer focus.
(37) Recently, a customer in a store purchased over $100 worth of household cleaning supplies. As the clerk bagged the purchases, the customer notice that the bags were flimsy and the items (laundry soap, detergent, cleanser, furniture polish, bleach, ammonia, etc.) were rather heavy. The customer requested that the items be separated into several different bags and double-bagged to avoid ripping the bags.
(26) 
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