Question 1

ISO 9001:2008 provides a tested framework for a systematic approach to consistently delivering product that satisfies customers' expectations by managing:

Accepted Answer

A)  supplier relationships. 
B)  total cost of ownership. 
C)  process capability. 
D)  six sigma. 
E)  organizational processes. 
A)  supplier relationships. 
B)  total cost of ownership. 
C)  process capability. 
D)  six sigma. 
E)  organizational processes. C

Question 2

Reliability refers to the match between a commercially available material, good or service and the intended function.

Accepted Answer

A) True 
 B)False  False

Question 3

Kaizen is a Japanese term for process control.

Accepted Answer

A) True 
 B)False  False

Question 4

The role and responsibilities of supply may contribute to the containment of the cost of poor quality by addressing:

Accepted Answer

A)  prevention costs 
B)  appraisal costs 
C)  internal costs 
D)  external costs 
E)  all of the above. 
A)  prevention costs 
B)  appraisal costs 
C)  internal costs 
D)  external costs 
E)  all of the above.

Question 5

A six sigma 6σ) approach to quality:

Accepted Answer

A)  focuses on preventing defects by using customer feedback. 
B)  means there are no more than 6 defects per million opportunities. 
C)  was developed by Japanese companies in the 1950s.. 
D)  is very close to zero defects. 
E)  has soft goals such as happier customers and employees. 
A)  focuses on preventing defects by using customer feedback. 
B)  means there are no more than 6 defects per million opportunities. 
C)  was developed by Japanese companies in the 1950s.. 
D)  is very close to zero defects. 
E)  has soft goals such as happier customers and employees.

Question 6

Statistical process control SPC) is a technique for testing a random sample of output from a process in order to detect if nonrandom, assignable changes in the process are occurring.

Accepted Answer

A) True 
 B)False

Question 7

External failure costs are incurred when poor-quality goods or services are passed on to the customer and include costs of returns, warranty costs, and management time handling customer complaints.

Accepted Answer

A) True 
 B)False

Question 8

Deming's 14 points stress the importance of:

Accepted Answer

A)  minimizing total cost with a single source. 
B)  incoming inspection in quality assurance. 
C)  top management in quality control. 
D)  annual rating or merit systems. 
E)  specialized education for high potential employees 
A)  minimizing total cost with a single source. 
B)  incoming inspection in quality assurance. 
C)  top management in quality control. 
D)  annual rating or merit systems. 
E)  specialized education for high potential employees

Question 9

A supplier certification program:

Accepted Answer

A)  adds cost to the supplier, but provides few benefits to the supplier. 
B)  may enable the buyer and seller to lower costs and improve quality. 
C)  may improve quality, but at best will not raise costs. 
D)  always improves quality, but usually at a higher purchase price. 
E)  typically cost more to implement than the value of the quality improvement. 
A)  adds cost to the supplier, but provides few benefits to the supplier. 
B)  may enable the buyer and seller to lower costs and improve quality. 
C)  may improve quality, but at best will not raise costs. 
D)  always improves quality, but usually at a higher purchase price. 
E)  typically cost more to implement than the value of the quality improvement.

Question 10

Upper UCL) and lower control limits LCL):

Accepted Answer

A)  are set by design engineers to a specific product specification. 
B)  are dependent on a specific process. 
C)  set by a machine operator based on the daily production requirements. 
D)  require operator action when the process is outside normal operating range. 
E)  are a critical factor in the success of a TQM program. 
A)  are set by design engineers to a specific product specification. 
B)  are dependent on a specific process. 
C)  set by a machine operator based on the daily production requirements. 
D)  require operator action when the process is outside normal operating range. 
E)  are a critical factor in the success of a TQM program.

Question 11

It is unreasonable to expect a supplier to both improve quality and lower costs.

Accepted Answer

A) True 
 B)False

Question 12

Determination of the "best buy" is based on:

Accepted Answer

A)  technical considerations. 
B)  quality issues. 
C)  a balance between price and quality. 
D)  an individual buyer's perceptions. 
E)  a balance of requirements of marketing, engineering, operations, and supply 
A)  technical considerations. 
B)  quality issues. 
C)  a balance between price and quality. 
D)  an individual buyer's perceptions. 
E)  a balance of requirements of marketing, engineering, operations, and supply

Question 13

A process is capable when:

Accepted Answer

A)  the supplier can predict the future distributions about the mean. 
B)  common causes are eliminated through process change. 
C)  it averages a set number of standard deviations within the specifications. 
D)  it produces the same exact result each time the activity is performed. 
E)  random causes are detected by statistical process controls and eliminated. 
A)  the supplier can predict the future distributions about the mean. 
B)  common causes are eliminated through process change. 
C)  it averages a set number of standard deviations within the specifications. 
D)  it produces the same exact result each time the activity is performed. 
E)  random causes are detected by statistical process controls and eliminated.

Question 14

A sampling technique that is based on the cumulative effect of information that every additional item in the sample adds as it is inspected is called:

Accepted Answer

A)  random sampling. 
B)  sequential sampling. 
C)  100 percent testing. 
D)  cumulative sampling. 
E)  additive testing. 
A)  random sampling. 
B)  sequential sampling. 
C)  100 percent testing. 
D)  cumulative sampling. 
E)  additive testing.

Question 15

Total quality management TQM) is a philosophy and system of management focused on long-term success through customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 16

One type of formal service quality evaluation process measures the gap between service expectations along defined dimensions and the perceptions of actual service performance.

Accepted Answer

A) True 
 B)False

Question 17

Quality control in services is:

Accepted Answer

A)  relatively difficult compared to quality control of goods. 
B)  especially difficult if the service is highly tangible. 
C)  performed exactly the same as it is for goods. 
D)  impossible to quantify if the service is highly intangible. 
E)  is most easily done on the buyer's premises. 
A)  relatively difficult compared to quality control of goods. 
B)  especially difficult if the service is highly tangible. 
C)  performed exactly the same as it is for goods. 
D)  impossible to quantify if the service is highly intangible. 
E)  is most easily done on the buyer's premises.

Question 18

Any output produced within a range between the upper and lower specification limit is considered within tolerance.

Accepted Answer

A) True 
 B)False

Question 19

Suitability is the mathematical probability that a product will function for a stipulated period of time.

Accepted Answer

A) True 
 B)False

ISO 9001:2008 provides a tested framework for a systematic approach to consistently delivering product that satisfies customers' expectations by managing:

Reliability refers to the match between a commercially available material, good or service and the intended function.

Kaizen is a Japanese term for process control.

The role and responsibilities of supply may contribute to the containment of the cost of poor quality by addressing:

A six sigma 6σ) approach to quality:

Statistical process control SPC) is a technique for testing a random sample of output from a process in order to detect if nonrandom, assignable changes in the process are occurring.

External failure costs are incurred when poor-quality goods or services are passed on to the customer and include costs of returns, warranty costs, and management time handling customer complaints.

Deming's 14 points stress the importance of:

A supplier certification program:

Upper UCL) and lower control limits LCL):

It is unreasonable to expect a supplier to both improve quality and lower costs.

Determination of the "best buy" is based on:

A process is capable when:

A sampling technique that is based on the cumulative effect of information that every additional item in the sample adds as it is inspected is called:

Total quality management TQM) is a philosophy and system of management focused on long-term success through customer satisfaction.

One type of formal service quality evaluation process measures the gap between service expectations along defined dimensions and the perceptions of actual service performance.

Quality control in services is:

Any output produced within a range between the upper and lower specification limit is considered within tolerance.

Suitability is the mathematical probability that a product will function for a stipulated period of time.

Purchasing and Supply Management

Supply Strategy

Supply Organization

Supply Processes and Technology

Make or Buy, Insourcing, and Outsourcing

Need Identification and Specification

Quantity and Inventory

Delivery

Price

Cost Management

Supplier Selection

Supplier Evaluation and Supplier Relations

Global Supply Management

Legal and Ethics

Other Supply Responsibilities

Supply Function Evaluation and Trends

Filters

Exam 7: Quality

ISO 9001:2008 provides a tested framework for a systematic approach to consistently delivering product that satisfies customers' expectations by managing:

Reliability refers to the match between a commercially available material, good or service and the intended function.

Kaizen is a Japanese term for process control.

The role and responsibilities of supply may contribute to the containment of the cost of poor quality by addressing:

A six sigma 6σ) approach to quality:

Statistical process control SPC) is a technique for testing a random sample of output from a process in order to detect if nonrandom, assignable changes in the process are occurring.

External failure costs are incurred when poor-quality goods or services are passed on to the customer and include costs of returns, warranty costs, and management time handling customer complaints.

Deming's 14 points stress the importance of:

A supplier certification program:

Upper UCL) and lower control limits LCL):

It is unreasonable to expect a supplier to both improve quality and lower costs.

Determination of the "best buy" is based on:

A process is capable when:

A sampling technique that is based on the cumulative effect of information that every additional item in the sample adds as it is inspected is called:

Total quality management TQM) is a philosophy and system of management focused on long-term success through customer satisfaction.

One type of formal service quality evaluation process measures the gap between service expectations along defined dimensions and the perceptions of actual service performance.

Quality control in services is:

Any output produced within a range between the upper and lower specification limit is considered within tolerance.

Suitability is the mathematical probability that a product will function for a stipulated period of time.

Purchasing and Supply Management

Supply Strategy

Supply Organization

Supply Processes and Technology

Make or Buy, Insourcing, and Outsourcing

Need Identification and Specification

Quantity and Inventory

Delivery

Price

Cost Management

Supplier Selection

Supplier Evaluation and Supplier Relations

Global Supply Management

Legal and Ethics

Other Supply Responsibilities

Supply Function Evaluation and Trends

Filters