Exam 4: Listening

An elderly client perceives the helper's lack of physical closeness as arrogance while the helper finds the client's need for physical closeness as being intrusive. This nonverbal behavior of spatial distance in interactions is:

A helper is having difficulty understanding how the client feels about their current relationship due to the vague explanations the client has offered. The helper will most likely utilize__________ to make the client's message explicit.

The purposes of paraphrasing include all EXCEPT which of the following?

Some cultural groups place greater emphasis on nonverbal than verbal behavior in themselves and in their helper.

Which of the following is TRUE with respect to listening to clients' stories?

Client, a 62-year-old male: "It is so ridiculous. I've been with the company for over twenty-five years and they're throwing me out like they do the trash. Budget cutbacks. A bad economy. Angry. Angry doesn't even begin to cover it." Please write two possible reflection of feelings responses for the client.

Clarification, paraphrasing, reflection, and summarization are examples of:

The primary verbal response used to convey empathy is:

Client, a young woman: "I don't think things can get any worse. I got written up at work. My rent is late and it is just a matter of time before the landlord catches up with me. I'm getting an 'F' in my Biology class. They're going to throw me out of college." Please write a summarization response to regulate the pace of the session and give focus.

"What has the client told me?" "What is the content of the message?" "What is an appropriate sentence stem? "How can I translate the client's key content into my own words?" These are four steps in:

Paraphrasing a client's message involves:

Mindfulness is a quality commonly found in all EXCEPT which of the following?

Which of the following does NOT apply to the use of summarization responses?

In using a summarization response, the helper's main task is to identify ________in the client's message.

When reflecting feelings with adult clients, the helper should reflect feelings using:

Client, a 30-year-old male: "You know, it's wild. Everybody talking at me. Saying I need to stop the drinking, but they don't get it, you know." Please compose two possible clarification responses.

With________ empathy, a helper uses mild to moderate interpretations of the client's inferred feelings.

Which of the following listening responses is usually constructed in question format?

Reflection can be used to defuse misunderstandings that may occur between the helper and the client.

All of the following are ways to convey empathy EXCEPT: