Question 1

Which of the following is NOT a strategy for managing your pace?

Accepted Answer

A)  Pausing occasionally 
B)  Varying your pace 
C)  Making good eye contact 
D)  Speaking more quickly when your listener seems to understand 
A)  Pausing occasionally 
B)  Varying your pace 
C)  Making good eye contact 
D)  Speaking more quickly when your listener seems to understand C

Question 2

Which of the following is NOT true of listening?

Accepted Answer

A)  Selective listening involves good eye contact 
B)  Listening includes responding 
C)  Listening and hearing are not synonymous 
D)  Nonverbal cues influence listening 
A)  Selective listening involves good eye contact 
B)  Listening includes responding 
C)  Listening and hearing are not synonymous 
D)  Nonverbal cues influence listening A

Question 3

How you say it can be more important than what you say.

Accepted Answer

A) True 
 B)False  True

Question 4

Hearing is the process of receiving, processing, and responding to a message.

Accepted Answer

A) True 
 B)False

Question 5

Which of the four different approaches of communication uses acknowledgements like "I see" and
"Okay"?

Accepted Answer

The answer of Which of the four different approaches of...

Question 6

Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?

Accepted Answer

A)  Gestures used to emphasize points 
B)  Appropriate facial expressions 
C)  Standing up straight 
D)  Standing with your hands behind your back 
A)  Gestures used to emphasize points 
B)  Appropriate facial expressions 
C)  Standing up straight 
D)  Standing with your hands behind your back

Question 7

What is the final stage of listening?

Accepted Answer

The answer of What is the final stage of listening?...

Question 8

Which of the following responses would be considered the most effective?

Accepted Answer

A)  "How could you even think that?" 
B)  "As I understand your point…" 
C)  "I'll talk to her soon about that problem; I've just been really busy." 
D)  "You must take care of this immediately." 
A)  "How could you even think that?" 
B)  "As I understand your point…" 
C)  "I'll talk to her soon about that problem; I've just been really busy." 
D)  "You must take care of this immediately."

Question 9

Of the four common approaches to communication, which of the following is the most effective?

Accepted Answer

A)  Aggressive approach 
B)  Assertive approach 
C)  Non assertive approach 
D)  Passive aggressive approach 
A)  Aggressive approach 
B)  Assertive approach 
C)  Non assertive approach 
D)  Passive aggressive approach

Question 10

If someone started a sentence with, "I hate to bother you," this would be considered the passive- aggressive approach to communication.

Accepted Answer

A) True 
 B)False

Question 11

Of the four ways people express themselves, the aggressive approach is the most effective means of communication.

Accepted Answer

A) True 
 B)False

Question 12

The listening process occurs in three stages. Which of the following is the first stage?

Accepted Answer

A)  Initiating 
B)  Responding 
C)  Receiving 
D)  Processing 
A)  Initiating 
B)  Responding 
C)  Receiving 
D)  Processing

Question 13

Most people listen selectively or passively.

Accepted Answer

A) True 
 B)False

Question 14

Active listeners not only receive the message with care and respect, but also process the facts and feelings of the message.

Accepted Answer

A) True 
 B)False

Question 15

Constant eye contact is an important tool for assertive speaking.

Accepted Answer

A) True 
 B)False

Question 16

_________is the rate at which you speak.

Accepted Answer

The answer of _________is the rate at which you speak....

Question 17

Changing the subject is a characteristic of which approach to listening?

Accepted Answer

Your words alone aren't the only compone

Question 18

Which of the following is the most effective approach to listening?

Accepted Answer

A)  Active listening 
B)  Attentive listening 
C)  Passive listening 
D)  Selective listening 
A)  Active listening 
B)  Attentive listening 
C)  Passive listening 
D)  Selective listening

Question 19

Which of the four different approaches of communication takes responsibility and initiative, and actively listens?

Accepted Answer

The answer of Which of the four different approaches of...

Question 20

Which of the following is NOT a characteristic of the most effective approach to listening?

Accepted Answer

A)  Showing patience 
B)  Giving verbal feedback 
C)  Asking a clarification question 
D)  Listening for only the main points 
A)  Showing patience 
B)  Giving verbal feedback 
C)  Asking a clarification question 
D)  Listening for only the main points

Which of the following is NOT a strategy for managing your pace?

Which of the following is NOT true of listening?

How you say it can be more important than what you say.

Hearing is the process of receiving, processing, and responding to a message.

Which of the four different approaches of communication uses acknowledgements like "I see" and "Okay"?

Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?

What is the final stage of listening?

Which of the following responses would be considered the most effective?

Of the four common approaches to communication, which of the following is the most effective?

If someone started a sentence with, "I hate to bother you," this would be considered the passive- aggressive approach to communication.

Of the four ways people express themselves, the aggressive approach is the most effective means of communication.

The listening process occurs in three stages. Which of the following is the first stage?

Most people listen selectively or passively.

Active listeners not only receive the message with care and respect, but also process the facts and feelings of the message.

Constant eye contact is an important tool for assertive speaking.

_________is the rate at which you speak.

Changing the subject is a characteristic of which approach to listening?

Which of the following is the most effective approach to listening?

Which of the four different approaches of communication takes responsibility and initiative, and actively listens?

Which of the following is NOT a characteristic of the most effective approach to listening?

Starting With the Basics

Writing in the Workplace

Composing and Revising Your Message

Writing Memos and Email

Writing Business Reports

Writing Business Proposals

Speaking and Meeting for Success

Making Effective Presentations

Resolving Conflicts Effectively

Writing Resumés and Cover Letters

Succeeding at the Job Interview

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Exam 2: Mastering the Fundamentals

Which of the following is NOT a strategy for managing your pace?

Which of the following is NOT true of listening?

How you say it can be more important than what you say.

Hearing is the process of receiving, processing, and responding to a message.

Which of the four different approaches of communication uses acknowledgements like "I see" and "Okay"?

Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?

What is the final stage of listening?

Which of the following responses would be considered the most effective?

Of the four common approaches to communication, which of the following is the most effective?

If someone started a sentence with, "I hate to bother you," this would be considered the passive- aggressive approach to communication.

Of the four ways people express themselves, the aggressive approach is the most effective means of communication.

The listening process occurs in three stages. Which of the following is the first stage?

Most people listen selectively or passively.

Active listeners not only receive the message with care and respect, but also process the facts and feelings of the message.

Constant eye contact is an important tool for assertive speaking.

_________is the rate at which you speak.

Changing the subject is a characteristic of which approach to listening?

Which of the following is the most effective approach to listening?

Which of the four different approaches of communication takes responsibility and initiative, and actively listens?

Which of the following is NOT a characteristic of the most effective approach to listening?

Starting With the Basics

Writing in the Workplace

Composing and Revising Your Message

Writing Memos and Email

Writing Business Reports

Writing Business Proposals

Speaking and Meeting for Success

Making Effective Presentations

Resolving Conflicts Effectively

Writing Resumés and Cover Letters

Succeeding at the Job Interview

Filters