Exam 12: Managing Human Resources and Labour Relations

When companies in an industry pool their financial resources to help cover the costs of a member company whose workers go on strike,the effort is called which of the following?

What is the first step in the employee selection process?

A training system that utilizes the operation of mock equipment by the trainee is called which of the following?

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems.Every six months Djuna is given feedback by comparing his actual performance with his objectives and goals.What type of feedback is this?

What is the tool most widely used in making hiring decisions?

Mr.Smythe uses communication and persuasion as his tools to help unions and employers negotiate.Smythe can suggest compromises but cannot issue a binding decision.He is performing which of the following roles?

What is the most powerful tool that the union has in its strategy?

Managerial and professional employees are usually paid a fixed amount biweekly or monthly.This is known as which of the following?

Abed Mahomet works for a food service that provides prepared entrees to restaurants.The food service's workers are represented by a union,but Mahomet pays no dues to the union and is not a member.Mahomet works in which of the following type of shop?

The strike is the most powerful union tool,but it is typically used as a last resort.

DeShaun Hardin works for a lumber company.His employer requires that all employees wear steel-toed shoes and hard hats when on the work site.Hardin's employer is complying with which federal law?

Job description refers to the specific location or office where a job is done.

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

In a union,the shop steward performs which of the following duties?

The skills,knowledge,and abilities a person must have to fill a job are spelled out in which of the following?

Which of the following would occur during on-the-job-training?

Which of the following is the primary benefit of on-the-job training?

What is a contingent worker?

When union members carry signs and parade back and forth in front of the employer's site,they are engaging in which of the following?

Alex Kajel sells refrigeration units to supermarkets,delicatessens,florists,and other companies that need to keep their merchandise cold.Kajel's company pays him $100 every time he gets an order from a new customer.This $100 is known as which of the following?