Question 1

According to the Hawthorne effect,which of the following occurs?

Accepted Answer

A)  Good leadership is the key to motivation. 
B)  Workers respond to being paid attention to. 
C)  Responsibility motivates workers. 
D)  Workers respond to money. 
A)  Good leadership is the key to motivation. 
B)  Workers respond to being paid attention to. 
C)  Responsibility motivates workers. 
D)  Workers respond to money. B

Question 2

Maslow's hierarchy of needs is a motivation theory.

Accepted Answer

A) True 
 B)False  True

Question 3

Which theory states that employees are motivated by their expectations or estimates of chances for reward?

Accepted Answer

A)  expectancy theory 
B)  estimation theory 
C)  equity theory 
D)  psychological theory 
A)  expectancy theory 
B)  estimation theory 
C)  equity theory 
D)  psychological theory A

Question 4

Organizations today are taking a more reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

Accepted Answer

A) True 
 B)False

Question 5

Cindi Kastarian believes that she is the best nurse that she can be and is using her abilities to the utmost.According to Maslow's theory of need,Kastarian is motivated by which of the following needs?

Accepted Answer

A)  esteem 
B)  psychological 
C)  self-actualization 
D)  physiological 
A)  esteem 
B)  psychological 
C)  self-actualization 
D)  physiological

Question 6

According to Frederick Taylor's scientific management theory,what is the most important motivator in the workplace?

Accepted Answer

A)  money 
B)  good communication 
C)  shorter hours 
D)  responsibility 
A)  money 
B)  good communication 
C)  shorter hours 
D)  responsibility

Question 7

Theories X and Y management styles are the result of studies by which theorist?

Accepted Answer

A)  Douglas McGregor 
B)  Frederick Taylor 
C)  Frederick Herzberg 
D)  Elton Mayo 
A)  Douglas McGregor 
B)  Frederick Taylor 
C)  Frederick Herzberg 
D)  Elton Mayo

Question 8

What are the other names for Herzberg's job satisfiers and job dissatisfiers?

Accepted Answer

job satisfiers-motiv

Question 9

Which of the following means that a portion of an employee's pay is directly linked to an individual or organizational performance measure?

Accepted Answer

A)  a fee for work 
B)  variable pay 
C)  performance-based pay 
D)  pay on commission 
A)  a fee for work 
B)  variable pay 
C)  performance-based pay 
D)  pay on commission

Question 10

Motivation is basically a need-satisfying process.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is the vertical expansion of an employee's job?

Accepted Answer

A)  job enlargement 
B)  job enrichment 
C)  task generalization 
D)  job upsizing 
A)  job enlargement 
B)  job enrichment 
C)  task generalization 
D)  job upsizing

Question 12

Which of the following would be evident in a manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift?

Accepted Answer

A)  scientific management 
B)  equity theory 
C)  the Hawthorne effect 
D)  expectancy theory 
A)  scientific management 
B)  equity theory 
C)  the Hawthorne effect 
D)  expectancy theory

Question 13

Which of the following statements best describes forms of variable pay?

Accepted Answer

A)  Profit-sharing plans are also called piece-rate plans. 
B)  Stock options are a category of job-sharing pay plans. 
C)  Gain sharing is a motivational plan based on group productivity. 
D)  Profit-sharing plans are based on the concept that intrinsic rewards are more motivating than extrinsic rewards. 
A)  Profit-sharing plans are also called piece-rate plans. 
B)  Stock options are a category of job-sharing pay plans. 
C)  Gain sharing is a motivational plan based on group productivity. 
D)  Profit-sharing plans are based on the concept that intrinsic rewards are more motivating than extrinsic rewards.

Question 14

How can managers use the equity theory to improve worker satisfaction?

Accepted Answer

Managers can make an effort to

Question 15

According to Herzberg,which of the following factors must be present to prevent work dissatisfaction,but these factors cannot serve as a source of satisfaction or motivation?

Accepted Answer

A)  job-controlled 
B)  demotivational 
C)  hygiene 
D)  job-elemental 
A)  job-controlled 
B)  demotivational 
C)  hygiene 
D)  job-elemental

Question 16

Commissions,bonuses,and retainer fees are all forms of variable pay.

Accepted Answer

A) True 
 B)False

Question 17

In Herzberg's theory,salary is an example of which of the following factors?

Accepted Answer

A)  a hygiene factor 
B)  a self-actualizing factor 
C)  an employee-controlled factor 
D)  a motivating factor 
A)  a hygiene factor 
B)  a self-actualizing factor 
C)  an employee-controlled factor 
D)  a motivating factor

Question 18

Anila Sudavarian works as a receptionist for a medical clinic from 8 a.m.until 12 noon 5 days a week.At noon,he is replaced by Louise Cho who works at the same job from noon until 4 p.m.Which of the following scheduling options is being used by Sudavarian and Cho?

Accepted Answer

A)  job partnering 
B)  flextime 
C)  compressed work week 
D)  job sharing 
A)  job partnering 
B)  flextime 
C)  compressed work week 
D)  job sharing

Question 19

Which of the following best describes goal-setting theory?

Accepted Answer

A)  Specific goals lead to higher levels of performance than do more generalized goals. 
B)  Easy goals lead to better performance than do easy goals. 
C)  An individual's intention to work toward a goal is not a primary source of motivation. 
D)  Feedback on progress toward goals causes lower performance. 
A)  Specific goals lead to higher levels of performance than do more generalized goals. 
B)  Easy goals lead to better performance than do easy goals. 
C)  An individual's intention to work toward a goal is not a primary source of motivation. 
D)  Feedback on progress toward goals causes lower performance.

Question 20

List the five levels of needs on Maslow's hierarchy of needs.

Accepted Answer

physiological needs,

According to the Hawthorne effect,which of the following occurs?

Maslow's hierarchy of needs is a motivation theory.

Which theory states that employees are motivated by their expectations or estimates of chances for reward?

Organizations today are taking a more reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

Cindi Kastarian believes that she is the best nurse that she can be and is using her abilities to the utmost.According to Maslow's theory of need,Kastarian is motivated by which of the following needs?

According to Frederick Taylor's scientific management theory,what is the most important motivator in the workplace?

Theories X and Y management styles are the result of studies by which theorist?

What are the other names for Herzberg's job satisfiers and job dissatisfiers?

Which of the following means that a portion of an employee's pay is directly linked to an individual or organizational performance measure?

Motivation is basically a need-satisfying process.

Which of the following is the vertical expansion of an employee's job?

Which of the following would be evident in a manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift?

Which of the following statements best describes forms of variable pay?

How can managers use the equity theory to improve worker satisfaction?

According to Herzberg,which of the following factors must be present to prevent work dissatisfaction,but these factors cannot serve as a source of satisfaction or motivation?

Commissions,bonuses,and retainer fees are all forms of variable pay.

In Herzberg's theory,salary is an example of which of the following factors?

Anila Sudavarian works as a receptionist for a medical clinic from 8 a.m.until 12 noon 5 days a week.At noon,he is replaced by Louise Cho who works at the same job from noon until 4 p.m.Which of the following scheduling options is being used by Sudavarian and Cho?

Which of the following best describes goal-setting theory?

List the five levels of needs on Maslow's hierarchy of needs.

Politics Governments’ Roles

Economics Evolving Systems

Social Society, Corporate Responsibility, and Making Ethical Decisions

Technology Managing Information for Business Success

International The Global Marketplace

Entrepreneurship and Small Business

Analyzing the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Managing Human Resources and Labour Relations

Marketing The Customer Focus

Creating Marketing Strategies

Achieving World-Class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance Maximizing the Value

Filters

Exam 11: Motivating Employees

According to the Hawthorne effect,which of the following occurs?

Maslow's hierarchy of needs is a motivation theory.

Which theory states that employees are motivated by their expectations or estimates of chances for reward?

Organizations today are taking a more reduced role in helping employees balance their work responsibilities and their personal obligations than they did in the past.

Cindi Kastarian believes that she is the best nurse that she can be and is using her abilities to the utmost.According to Maslow's theory of need,Kastarian is motivated by which of the following needs?

According to Frederick Taylor's scientific management theory,what is the most important motivator in the workplace?

Theories X and Y management styles are the result of studies by which theorist?

What are the other names for Herzberg's job satisfiers and job dissatisfiers?

Which of the following means that a portion of an employee's pay is directly linked to an individual or organizational performance measure?

Motivation is basically a need-satisfying process.

Which of the following is the vertical expansion of an employee's job?

Which of the following would be evident in a manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift?

Which of the following statements best describes forms of variable pay?

How can managers use the equity theory to improve worker satisfaction?

According to Herzberg,which of the following factors must be present to prevent work dissatisfaction,but these factors cannot serve as a source of satisfaction or motivation?

Commissions,bonuses,and retainer fees are all forms of variable pay.

In Herzberg's theory,salary is an example of which of the following factors?

Anila Sudavarian works as a receptionist for a medical clinic from 8 a.m.until 12 noon 5 days a week.At noon,he is replaced by Louise Cho who works at the same job from noon until 4 p.m.Which of the following scheduling options is being used by Sudavarian and Cho?

Which of the following best describes goal-setting theory?

List the five levels of needs on Maslow's hierarchy of needs.

Politics Governments’ Roles

Economics Evolving Systems

Social Society, Corporate Responsibility, and Making Ethical Decisions

Technology Managing Information for Business Success

International The Global Marketplace

Entrepreneurship and Small Business

Analyzing the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Managing Human Resources and Labour Relations

Marketing The Customer Focus

Creating Marketing Strategies

Achieving World-Class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance Maximizing the Value

Filters