Exam 8: The Approach Begin Your Presentation Strategically
Exam 1: The Life, Times, and Career of the Professional Salesperson120 Questions
Exam 2: Ethics Firstthen Customer Relationships130 Questions
Exam 3: The Psychology of Selling: Why People Buy99 Questions
Exam 4: Communication for Successful Selling: How to Build Relationships142 Questions
Exam 5: Sales Knowledge: Customers, Products, Technologies123 Questions
Exam 6: Prospecting the Lifeblood of Selling98 Questions
Exam 7: The Pre-Approach Planning Your Sales Call and Presentation88 Questions
Exam 8: The Approach Begin Your Presentation Strategically128 Questions
Exam 9: The Presentation Elements of Effective Persuasion98 Questions
Exam 10: Objections Address Your Prospects Concerns103 Questions
Exam 11: Closing the Beginning of a New Relationship121 Questions
Exam 12: Follow-Up Maintain and Strengthen the Relationship83 Questions
Exam 13: Time, Territory, and Self-Management81 Questions
Exam 14: Retail, Business Services, and Nonprofit Selling104 Questions
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What is the salesperson attempting to do when he/she provides a brief summary of his/her company's relative strengths in the marketplace?
(Multiple Choice)
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The canned presentation is very effective in door-to-door selling.
(True/False)
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Which of the following is NOT a suggestion for making a favourable first impression?
(Multiple Choice)
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In your role as a professional salesperson, it is safe to select the need-satisfaction method as it works for most sales call objectives and benefit plans.
(True/False)
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What involves a persuasive vocal and visual explanation of a business proposition?
(Multiple Choice)
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Which of the following is NOT one of the categories of questions discussed by the text?
(Multiple Choice)
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For which of the following products would a salesperson be most likely to use a problem solution sales presentation?
(Multiple Choice)
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SPIN is an acronym describing a sequential questioning approach used by salespeople.It involves four different types of questions asked in a particular order.Which of the following is not one of those sequential steps?
(Multiple Choice)
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John is very much interested in learning more about the prospect's business and asks several questions designed to provide John with insights about the prospect's business opportunities and challenges.Which of the following develops two-way communication and increases the prospect's participation?
(Multiple Choice)
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The textbook introduces four presentation methods.What is the basic distinguishing factor that differentiates these four presentation methods?
(Multiple Choice)
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Topics such as the weather or local political topics are recommended as part of "small talk" to aid in building rapport between the salesperson and the prospect.
(True/False)
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Under what kind of setting are you most likely find a structured sales presentation being used?
(Multiple Choice)
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You have been asked to provide one single tip to a group of new salespersons.Which of the following is likely to be your number one tip to this group?
(Multiple Choice)
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Which of these statements about formula presentations is true?
(Multiple Choice)
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Which of the following statements about the sales process is true?
(Multiple Choice)
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The third step in the sales process is the first step in the sales presentation.
(True/False)
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Which of the following is a disadvantage of the interactive needs-satisfaction sales presentation?
(Multiple Choice)
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In the interactive need-satisfaction sales presentation, both the salesperson and the client share equal amount of conversation time.
(True/False)
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There are four phases in most negotiations with a potential customer.Under which phase would you include finding out what other products or services your prospect is considering?
(Multiple Choice)
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The interactive need-satisfaction sales presentation is unstructured.
(True/False)
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