Question 1

Converged messaging

Accepted Answer

A) combines or "converges" related email messages into a single email message. 
B) deals with topics that closely relate to one another. 
C) sends emails that deal with certain subjects to designated specialists within a company. 
D) uses VoIP to send phone messages, faxes, and text messages to an email inbox. 
A) combines or "converges" related email messages into a single email message. 
B) deals with topics that closely relate to one another. 
C) sends emails that deal with certain subjects to designated specialists within a company. 
D) uses VoIP to send phone messages, faxes, and text messages to an email inbox. D

Question 2

The simplified letter format is gaining in popularity because

Accepted Answer

A) it looks more "modern." 
B) it looks more like memos and email. 
C) it responds to a growing discomfort with formal greetings and salutations. 
D) it's better suited to business topics. 
A) it looks more "modern." 
B) it looks more like memos and email. 
C) it responds to a growing discomfort with formal greetings and salutations. 
D) it's better suited to business topics. C

Question 3

Additional material accompanying a letter is known as

Accepted Answer

A) an attachment. 
B) an enclosure. 
C) an appendix. 
D) an addition. 
A) an attachment. 
B) an enclosure. 
C) an appendix. 
D) an addition. B

Question 4

Some business letters require the following elements:

Accepted Answer

A) an attention line. 
B) a post script (P.S.). 
C) an appendix. 
D) an attachment. 
A) an attention line. 
B) a post script (P.S.). 
C) an appendix. 
D) an attachment.

Question 5

Intra-office memos are sent

Accepted Answer

A) to clients, customers, and suppliers. 
B) to a colleague or colleagues within an office or business location. 
C) between a firm's offices, to a colleague or colleagues in another office. 
D) the same type of format, with minor variations. 
A) to clients, customers, and suppliers. 
B) to a colleague or colleagues within an office or business location. 
C) between a firm's offices, to a colleague or colleagues in another office. 
D) the same type of format, with minor variations.

Question 6

Text and instant messaging

Accepted Answer

A) have no valid workplace applications 
B) should be banned from the workplace because they interrupt work tasks 
C) do have some advantages in work settings 
D) can be adapted for lengthy work-related messages 
A) have no valid workplace applications 
B) should be banned from the workplace because they interrupt work tasks 
C) do have some advantages in work settings 
D) can be adapted for lengthy work-related messages

Question 7

The simplified letter format replaces the traditional salutation with

Accepted Answer

A) an attention line. 
B) a subject line. 
C) a complimentary close. 
D) an attention line or a subject line. 
A) an attention line. 
B) a subject line. 
C) a complimentary close. 
D) an attention line or a subject line.

Question 8

All traditional business letters include the following group of elements:

Accepted Answer

A) a heading, an inside address, and a salutation. 
B) a heading, an inside address, and a message body. 
C) a salutation, a subject line, a complimentary close, and an enclosure notation. 
D) a heading, an inside address, a salutation, a message body, and a complimentary close. 
A) a heading, an inside address, and a salutation. 
B) a heading, an inside address, and a message body. 
C) a salutation, a subject line, a complimentary close, and an enclosure notation. 
D) a heading, an inside address, a salutation, a message body, and a complimentary close.

Question 9

Inter-office memos and intra-office memos use

Accepted Answer

A) exactly the same format. 
B) distinctly different formats. 
C) printed forms. 
D) the same type of format, with minor variations. 
A) exactly the same format. 
B) distinctly different formats. 
C) printed forms. 
D) the same type of format, with minor variations.

Question 10

A phrase such as "As per your request" is an example of

Accepted Answer

A) letterese 
B) plain language 
C) proper letter phrasing 
D) businesslike phrasing 
A) letterese 
B) plain language 
C) proper letter phrasing 
D) businesslike phrasing

Question 11

The letter format most favoured by Canadians is

Accepted Answer

A) semi-block. 
B) block. 
C) full block. 
D) simplified. 
A) semi-block. 
B) block. 
C) full block. 
D) simplified.

Question 12

The privacy of one's email can be protected by

Accepted Answer

A) sending the message to a single recipient at a time. 
B) using encryption technology that restricts readership to one recipient. 
C) placing a restricted access notice on the email. 
D) sending email outside of office hours. 
A) sending the message to a single recipient at a time. 
B) using encryption technology that restricts readership to one recipient. 
C) placing a restricted access notice on the email. 
D) sending email outside of office hours.

Question 13

Workplace correspondence has the following feature

Accepted Answer

A) letters, memos, and email are usually written by a single writer for an indeterminate group of readers. 
B) letters, memos, and email are usually written by a single writer for a specific audience. 
C) workplace correspondence is less forceful than formal reports. 
D) successful letters, memos, and email look at a situation from the writer' perspective. 
A) letters, memos, and email are usually written by a single writer for an indeterminate group of readers. 
B) letters, memos, and email are usually written by a single writer for a specific audience. 
C) workplace correspondence is less forceful than formal reports. 
D) successful letters, memos, and email look at a situation from the writer' perspective.

Question 14

According to the Radicati Group, what percentage of Earth's population will be using internet email by 2019?

Accepted Answer

A) 25% 
B) 33.3%. 
C) 50% 
D) 100% 
A) 25% 
B) 33.3%. 
C) 50% 
D) 100%

Question 15

Email format should feature

Accepted Answer

A) full caps throughout. 
B) double spacing within paragraphs. 
C) single spacing within paragraphs. 
D) coloured text. 
A) full caps throughout. 
B) double spacing within paragraphs. 
C) single spacing within paragraphs. 
D) coloured text.

Question 16

The length of all letters and memos should

Accepted Answer

A) depend on the attention span of the intended recipient 
B) be as short as you can make them 
C) never exceed three paragraphs 
D) never exceed one page 
A) depend on the attention span of the intended recipient 
B) be as short as you can make them 
C) never exceed three paragraphs 
D) never exceed one page

Question 17

Compared to conventional mail, email has the following benefit:

Accepted Answer

A) email can foster creative thinking. 
B) email is excellent for emotional messages. 
C) email is good for lengthy, complex explanations. 
D) email is fast, convenient, and efficient. 
A) email can foster creative thinking. 
B) email is excellent for emotional messages. 
C) email is good for lengthy, complex explanations. 
D) email is fast, convenient, and efficient.

Question 18

Letters and memos exhibit the following advantage over email:

Accepted Answer

A) they provide a permanent record that email lacks. 
B) they are more suited than email for messages that exceed 300 words. 
C) they can reach more readers. 
D) they allow for more direct contact with the reader. 
A) they provide a permanent record that email lacks. 
B) they are more suited than email for messages that exceed 300 words. 
C) they can reach more readers. 
D) they allow for more direct contact with the reader.

Question 19

Your choice of a direct or indirect plan for organizing a letter or email should depend on

Accepted Answer

A) whether it's a letter or an email 
B) the length of the message 
C) whether the message opens a message exchange or continues a message exchange 
D) how the reader might react to the message 
A) whether it's a letter or an email 
B) the length of the message 
C) whether the message opens a message exchange or continues a message exchange 
D) how the reader might react to the message

Question 20

Formal letter-style emails should close with

Accepted Answer

A) the writer's name. 
B) a complimentary closing . 
C) a signature section that names the writer, the writer's company or department, and the writer's contact information. 
D) a friendly, casual comment . 
A) the writer's name. 
B) a complimentary closing . 
C) a signature section that names the writer, the writer's company or department, and the writer's contact information. 
D) a friendly, casual comment .

Exam 22: Proposals

Converged messaging

The simplified letter format is gaining in popularity because

Additional material accompanying a letter is known as

Some business letters require the following elements:

Intra-office memos are sent

Text and instant messaging

The simplified letter format replaces the traditional salutation with

All traditional business letters include the following group of elements:

Inter-office memos and intra-office memos use

A phrase such as "As per your request" is an example of

The letter format most favoured by Canadians is

The privacy of one's email can be protected by

Workplace correspondence has the following feature

According to the Radicati Group, what percentage of Earth's population will be using internet email by 2019?

Email format should feature

The length of all letters and memos should

Compared to conventional mail, email has the following benefit:

Letters and memos exhibit the following advantage over email:

Your choice of a direct or indirect plan for organizing a letter or email should depend on

Formal letter-style emails should close with

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters