Question 1

According to Chapter 1 of Technical Communication, what percentage of North American technical and business writing is inefficient?

Accepted Answer

A) more than 20 percent 
B) more than 40 percent 
C) more than 60 percent 
D) more than 80 percent 
A) more than 20 percent 
B) more than 40 percent 
C) more than 60 percent 
D) more than 80 percent

Question 2

According to the global research firm IDC, annual sales of smartphones worldwide

Accepted Answer

A) have decreased since 2015 because of widespread use of tablets. 
B) have held steady since 2013. 
C) will reach over two billion by 2019. 
D) had reached 700 million by 2015. 
A) have decreased since 2015 because of widespread use of tablets. 
B) have held steady since 2013. 
C) will reach over two billion by 2019. 
D) had reached 700 million by 2015.

Question 3

The Basex research firm has found that, on average, email, phone, and text interruptions

Accepted Answer

A) consume 8 percent of a worker's day. 
B) consume 18 percent of a worker's day. 
C) consume 28 percent of a worker's day. 
D) consume 38 percent of a worker's day. 
A) consume 8 percent of a worker's day. 
B) consume 18 percent of a worker's day. 
C) consume 28 percent of a worker's day. 
D) consume 38 percent of a worker's day.

Question 4

Successful project managers

Accepted Answer

A) control every aspect of a project's development. 
B) tell individual participants in a project only what each participant needs to know in order to complete his or her particular tasks. 
C) use only Gantt charts to plan and track components of a project. 
D) solicit and listen carefully to the information and opinions provided by clients, project team members, and subcontractors. 
A) control every aspect of a project's development. 
B) tell individual participants in a project only what each participant needs to know in order to complete his or her particular tasks. 
C) use only Gantt charts to plan and track components of a project. 
D) solicit and listen carefully to the information and opinions provided by clients, project team members, and subcontractors.

Question 5

E-learning is a rapidly growing industry because

Accepted Answer

A) e-learning is cost effective 
B) more and more people are turning to portable devices 
C) changing work roles require constant knowledge and skill development 
D) a, b, and c are all true 
A) e-learning is cost effective 
B) more and more people are turning to portable devices 
C) changing work roles require constant knowledge and skill development 
D) a, b, and c are all true

According to Chapter 1 of Technical Communication, what percentage of North American technical and business writing is inefficient?

According to the global research firm IDC, annual sales of smartphones worldwide

The Basex research firm has found that, on average, email, phone, and text interruptions

Successful project managers

E-learning is a rapidly growing industry because

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters

Exam 1: Introduction to Technical Communication

According to Chapter 1 of Technical Communication, what percentage of North American technical and business writing is inefficient?

According to the global research firm IDC, annual sales of smartphones worldwide

The Basex research firm has found that, on average, email, phone, and text interruptions

Successful project managers

E-learning is a rapidly growing industry because

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters