Question 1

Which individual factors are associated with violence?

Accepted Answer

A)  Record of violence 
B)  Membership in a hate group 
C)  Depression 
D)  Drug dependence 
E)  All of the above 
A)  Record of violence 
B)  Membership in a hate group 
C)  Depression 
D)  Drug dependence 
E)  All of the above E

Question 2

Which risk reduction strategy involves maximizing the number of employees conducting natural surveillance?

Accepted Answer

A)  Natural surveillance 
B)  Control of access 
C)  Establishment of territoriality 
D)  Activity support 
E)  Administrative controls 
A)  Natural surveillance 
B)  Control of access 
C)  Establishment of territoriality 
D)  Activity support 
E)  Administrative controls D

Question 3

Employees have no role in preventing harm to other employees and/or customers.

Accepted Answer

A) True 
 B)False  False

Question 4

High-risk occupations for workplace violence are:

Accepted Answer

A)  Taxicab drivers 
B)  Police/security officers 
C)  Retail workers 
D)  Healthcare workers 
E)  All of the above 
A)  Taxicab drivers 
B)  Police/security officers 
C)  Retail workers 
D)  Healthcare workers 
E)  All of the above

Question 5

Preventing workplace violence is a natural extension of the responsibilities of health and safety professionals.

Accepted Answer

A) True 
 B)False

Question 6

Employee discipline is usually a form of harassment or bullying.

Accepted Answer

A) True 
 B)False

Question 7

What are common signs of domestic violence that you may see exhibited by coworkers?

Accepted Answer

A)  Having trouble concentrating 
B)  Often arriving late 
C)  Missing work more frequently than usual 
D)  Apologizing for a partner's behaviour 
E)  All of the above 
A)  Having trouble concentrating 
B)  Often arriving late 
C)  Missing work more frequently than usual 
D)  Apologizing for a partner's behaviour 
E)  All of the above

Question 8

Which of the following describes workplace violence?

Accepted Answer

A)  Intentional battery, rape, or homicide during the course of employment 
B)  Violent acts, behaviour, or threats that occur in the workplace 
C)  Creating the conditions for a co-worker to sustain an injury 
D)  Malicious harassment with the intent of getting the worker to need counselling 
E)  All of the above 
A)  Intentional battery, rape, or homicide during the course of employment 
B)  Violent acts, behaviour, or threats that occur in the workplace 
C)  Creating the conditions for a co-worker to sustain an injury 
D)  Malicious harassment with the intent of getting the worker to need counselling 
E)  All of the above

Question 9

To what can we attribute the increased incidence and severity of violence against health care workers?

Accepted Answer

A)  Poorly trained medical staff 
B)  Prevalence of social media in hospitals 
C)  Austerity measures have resulted in inadequate staffing 
D)  Increasing number of male workers 
E)  Increasing number of foreign workers 
A)  Poorly trained medical staff 
B)  Prevalence of social media in hospitals 
C)  Austerity measures have resulted in inadequate staffing 
D)  Increasing number of male workers 
E)  Increasing number of foreign workers

Question 10

A violent act cannot be considered an on-the-job incident when it is committed away from the workplace.

Accepted Answer

A) True 
 B)False

Question 11

Making all areas easily visible is a form of administrative control.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following rules should a supervisor follow in preventing workplace violence?

Accepted Answer

A)  Discuss an employee's drinking, drug use, or other addiction unless it occurs on the job 
B)  Membership in a hate group 
C)  Diagnose the personal, emotional, or psychological problems of employees 
D)  Create jobs to get problem employees out of the way 
E)  Cover up inappropriate behaviour if it is the employee's first offence 
A)  Discuss an employee's drinking, drug use, or other addiction unless it occurs on the job 
B)  Membership in a hate group 
C)  Diagnose the personal, emotional, or psychological problems of employees 
D)  Create jobs to get problem employees out of the way 
E)  Cover up inappropriate behaviour if it is the employee's first offence

Question 13

Employee rights are protected by employment contracts, collective bargaining agreements, and civil rights statutes.

Accepted Answer

A) True 
 B)False

Question 14

Which type of workplace analysis examines the process for handling disgruntled customers?

Accepted Answer

A)  Security analysis 
B)  Employee surveys and focus groups 
C)  Customer behaviour analysis 
D)  Trend monitoring and incident analysis 
E)  Records monitoring and tracking 
A)  Security analysis 
B)  Employee surveys and focus groups 
C)  Customer behaviour analysis 
D)  Trend monitoring and incident analysis 
E)  Records monitoring and tracking

Question 15

Health care employees, correctional officers, social services employees, teachers, municipal housing inspectors, public works employees, and retail employees are among the occupational groups most at risk from workplace violence.

Accepted Answer

A) True 
 B)False

Question 16

Which environmental factors associated with violence relate to the employee being uncertain about how much authority they have?

Accepted Answer

A)  Dictatorial management 
B)  Role ambiguity 
C)  Partial and inconsistent supervision 
D)  No respect for privacy 
E)  Insufficient training 
A)  Dictatorial management 
B)  Role ambiguity 
C)  Partial and inconsistent supervision 
D)  No respect for privacy 
E)  Insufficient training

Question 17

People who suffer from depression are likely to hurt themselves, but not likely to harm others.

Accepted Answer

A) True 
 B)False

Question 18

Role ambiguity can be a contributing factor to workplace violence.

Accepted Answer

A) True 
 B)False

Question 19

When dealing with violent incidents on the job, it is important to remember that even the perpetrator has rights.

Accepted Answer

A) True 
 B)False

Question 20

Witnesses of workplace violence may also suffer psychological trauma, even if they are not directly affected.

Accepted Answer

A) True 
 B)False

Exam 28: Violence, Harassment, and Bullying in the Workplace

Which individual factors are associated with violence?

Which risk reduction strategy involves maximizing the number of employees conducting natural surveillance?

Employees have no role in preventing harm to other employees and/or customers.

High-risk occupations for workplace violence are:

Preventing workplace violence is a natural extension of the responsibilities of health and safety professionals.

Employee discipline is usually a form of harassment or bullying.

What are common signs of domestic violence that you may see exhibited by coworkers?

Which of the following describes workplace violence?

To what can we attribute the increased incidence and severity of violence against health care workers?

A violent act cannot be considered an on-the-job incident when it is committed away from the workplace.

Making all areas easily visible is a form of administrative control.

Which of the following rules should a supervisor follow in preventing workplace violence?

Employee rights are protected by employment contracts, collective bargaining agreements, and civil rights statutes.

Which type of workplace analysis examines the process for handling disgruntled customers?

Health care employees, correctional officers, social services employees, teachers, municipal housing inspectors, public works employees, and retail employees are among the occupational groups most at risk from workplace violence.

Which environmental factors associated with violence relate to the employee being uncertain about how much authority they have?

People who suffer from depression are likely to hurt themselves, but not likely to harm others.

Role ambiguity can be a contributing factor to workplace violence.

When dealing with violent incidents on the job, it is important to remember that even the perpetrator has rights.

Witnesses of workplace violence may also suffer psychological trauma, even if they are not directly affected.

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