Exam 1: Why Organizational Behavior Matters

Of the three reasons in understanding human behavior, which one is of the greatest interest to a practicing manager?

Joanie is making an employee schedule to make certain that she has adequate staff to meet the store's daily sales goals. Joanie is engaging in which management function?

In order to carry out roles effectively, employees need to have ______, or a basic aptitude for performing and applying specialized tasks.

Value, rareness, and importance are all part of human capital.

When Mary motivates her team with a new reward system, she is engaging in the management function of organizing.

Looking at the levels within the organizational behavior model, what is considered the foundation and why?

The owner of a local ice-cream shop in a small tourist town realized that when hotel occupancy is up, sales in her ice-cream shop are also up. The relationship between hotel occupancy rate and ice-cream sales is an example of a(n) ______.

An example of human capital rareness is an employee who has a gift for dealing with customer complaints and can resolve dilemmas.

______ is the degree to which the skills and talents of employees can be emulated by other organizations.

Tixla Corporation has a good relationship with its suppliers and consumers are happy with their product, but their employees are unhappy and production is low. There is likely a break in which of the following?