Exam 6: Mindful Listening

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Identify the following: -Mindfulness

Some people are generally defensive, expecting criticism from all quarters.

Identify the following: -Remembering

Name and explain the internal obstacles to listening.

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

People who only focus on particular parts of communication are engaging in ____.

Identify the following: -Listening for pleasure

Name and explain the obstacles to effective listening that combine to create six forms of nonlistening.

Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.

Chapter 6 states that effective listening varies according to listening purposes and people with whom we interact. Explain how we adapt styles and behaviors of listening to diverse situations and individuals.

Being mindful starts with a decision to attend fully to another person.

Selective listening is effective because we focus on the most important parts of a message.

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:

Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that are typical of monopolizing.

Poor listening is a leading reason that some people don't advance in their career.

When we listen like this, we attend only to the content level and overlook what's being communicated on the relationship level.

Identify the following: -Selective listening

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

Ambushing is listening carefully for the purpose of attacking a speaker.