Exam 6: Understanding the Management Process

As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM)?

Managers charged with managing the organization's human resources program are ____ managers.

Most organizations use four types of resources: material, human, financial, and informational.

A plan that outlines alternative courses of action is called a(n) ____ plan.

Herb Kelleher, long-time chief executive officer of Southwest Airlines, was known for inspiring and motivating his employees.Herb Kelleher had good ____ skills.

Top managers rely a great deal on technical skills.

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales.This part of the decision-making process is an example of

Middle managers implement the strategy developed by top management.

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.

Procter & Gamble purchased NIOXIN Research Labs, Inc., a leader in the scalp care part of the profession hair care category.NIOXIM offers a range of innovative products that are distributed in over 40 countries.This purchase was part of Procter & Gamble's overall ____ to focus on faster growing, high margin businesses.

Typically, the number of hours that a manager works decreases once he or she is promoted and begins to move up the corporate ladder.

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n) _____.

Oral and written communication skills will give you an advantage in obtaining an entry-level management position.

By holding focus groups with employees, Robert Keening of Snow Bird Airlines is employing which aspect of total quality management?

When a manager allocates resources among different departments, he or she is acting in a decisional role.

An interpersonal role is one in which the manager must either gather or provide information.

Robin Baker, a top manager at Westinghouse, has recently been put in charge of a new multimillion-dollar project.She selects several individuals to participate in this effort and assigns each certain tasks to perform.Furthermore, she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command.Robin is exhibiting which leadership style?

Michael Dell is the CEO of Dell, a large computer manufacturer.He started the company himself, building and selling computers during college.Although he does not frequently use these skills now, it is likely that he has good ____ skills.

Common titles for first-line managers include department managers and operations managers.

All of the following are reasons for a greater focus on quality by U.S.firms except