Exam 19: Professional Management and the Small Business

If Elizabeth, who just hired her first employee, desires to create an innovative cultural environment within the business, what should she do?

Controlling is the managerial function that involves the managers:

A small company's culture unfolds over the lifetime of the business.

A hesitancy by an entrepreneur to move through the various organisational stages can:

To improve employee morale, an industrial distribution business might consider __________.

Mario has just begun to personally supervise employees.His business likely to be in the ____________ stage of growth.

Match the term with its definition.Some terms may not be used a.Budget b.Chain of command c.Delegation of authority d.Empowerment e.Long-range plan f.Professional manager g.Self-managed work teams h.Short-range plan -Authorisation of employees to make decisions or take actions on their own.

If a company successfully creates properly functioning self-managed teams among employees, the supervisors will:

Match the term with its definition.Some terms may not be used a.Line organisation b.Line-and-staff organisation c.Negotiation d.Networking e.Professional manager f.Service Corps of Retired Executives g.Small business development centres h.Span of control -A manager who uses systematic, analytical methods of management.

A consultant beginning to ask employees for their marketing ideas illustrates empowerment.

Match the term with its definition.Some terms may not be used a.Line organisation b.Line-and-staff organisation c.Negotiation d.Networking e.Professional manager f.Service Corps of Retired Executives g.Small business development centres h.Span of control -A simple organisational structure in which each person reports to one supervisor.

Preparing a daily written plan of activities is useful in deciding which tasks deserve highest priority.

Linda's high standards and expectations of employee excellence are typical of ____ leaders.

Stage 4 of small business growth involves the use of budgets, personnel policies, organisational charts and computerisation.

Company planning helps clarify issues and how these issues can be faced provides focus and increases credibility with outsiders.

Workers who act on their own and make decisions about the processes they're involved with are considered to be:

Many owner-managers seldom work more than 40 hours a week.

James is talking to another supervisor about the number of employees who report directly to him.James is talking about his:

Effective time management requires:

Match the term with its definition.Some terms may not be used a.Line organisation b.Line-and-staff organisation c.Negotiation d.Networking e.Professional manager f.Service Corps of Retired Executives g.Small business development centres h.Span of control -The process of developing and engaging in mutually beneficial relationships.