Question 1

Which of the following is not a measure that relates to the internal business processes perspective?

Accepted Answer

A) Return on investment 
B) Cost per unit 
C) Rework hours 
D) Defect rate 
A) Return on investment 
B) Cost per unit 
C) Rework hours 
D) Defect rate

Question 2

From a customer's perspective, the time lapse between receipt of an order and the point when the product is pulled from inventory for a retailer is referred to as

Accepted Answer

A) non-value added. 
B) wasted time. 
C) internal process time. 
D) delivery cycle time. 
A) non-value added. 
B) wasted time. 
C) internal process time. 
D) delivery cycle time.

Question 3

When using the balanced scorecard to monitor performance, the learning and growth perspective answers which of the following questions?

Accepted Answer

A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner? 
C) Are we meeting our stakeholders' expectations? 
D) Are we growing in a manner to be competitive in the industry? 
A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner? 
C) Are we meeting our stakeholders' expectations? 
D) Are we growing in a manner to be competitive in the industry?

Question 4

The time between an order's placement and its shipment is referred to as

Accepted Answer

A) delivery cycle time. 
B) production cycle time. 
C) sales order cycle time. 
D) throughput time. 
A) delivery cycle time. 
B) production cycle time. 
C) sales order cycle time. 
D) throughput time.

Question 5

Which of the following does not describe the learning and growth perspective?

Accepted Answer

A) Hiring the right people 
B) Training employees effectively 
C) Giving employees technologies they need to develop and produce the products and services that customers desire. 
D) Choosing customers the company wants to serve 
A) Hiring the right people 
B) Training employees effectively 
C) Giving employees technologies they need to develop and produce the products and services that customers desire. 
D) Choosing customers the company wants to serve

Question 6

Measures that can be determined only after something is finished are called

Accepted Answer

A) post-operations indicators. 
B) lagging indicators. 
C) input indicators. 
D) objective indicator. 
A) post-operations indicators. 
B) lagging indicators. 
C) input indicators. 
D) objective indicator.

Question 7

A visual display of the key measures related to an organization's operational goals and strategies is referred to as a

Accepted Answer

A) balanced scorecard. 
B) performance dashboard. 
C) strategy map. 
D) benchmark report. 
A) balanced scorecard. 
B) performance dashboard. 
C) strategy map. 
D) benchmark report.

Question 8

Leading indicators provide managers with the information they need to

Accepted Answer

A) calculate direct material and direct labor variances. 
B) take timely, corrective action. 
C) prepare GAAP-based financial statements. 
D) All of these answer choices are correct. 
A) calculate direct material and direct labor variances. 
B) take timely, corrective action. 
C) prepare GAAP-based financial statements. 
D) All of these answer choices are correct.

Question 9

Which of the following is a measure that relates to the financial perspective?

Accepted Answer

A) Revenue growth 
B) Market share 
C) Customer profitability 
D) Defect rate 
A) Revenue growth 
B) Market share 
C) Customer profitability 
D) Defect rate

Question 10

Which of the following is an example of a customer-oriented nonfinancial measure?

Accepted Answer

A) Product flexibility 
B) Product defects 
C) Production volume 
D) New product introductions 
A) Product flexibility 
B) Product defects 
C) Production volume 
D) New product introductions

Question 11

Ledbetter Industries makes and sells outdoor canvas canopies.The selling price of each canopy is $499.Ledbetter has provided you with the following timeline information on an order it received for twelve canopies.   Required: 
a.Calculate the delivery cycle time.
b.Calculate the manufacturing cycle time.
c.Calculate the manufacturing cycle efficiency.

Accepted Answer

a.0.50 + 12.00 + 0.25 + 6.00 +

Question 12

A performance measure is measurable if it

Accepted Answer

A) measures only one activity. 
B) relates clearly and directly to the process it measures. 
C) relates to a corporate strategic objective. 
D) is complete and accurate. 
A) measures only one activity. 
B) relates clearly and directly to the process it measures. 
C) relates to a corporate strategic objective. 
D) is complete and accurate.

Question 13

Morgan Company has provided you with the following information on an order it received for fifty widgets.Listed below is the timeline for processing the order.   Required: 
a.Calculate the delivery cycle time.
b.Calculate the manufacturing cycle time.
c.Calculate the manufacturing cycle efficiency.

Accepted Answer

a.0.25 + 1.00 + 0.25 + 12.00 +

Question 14

A performance dashboard does which of the following?

Accepted Answer

A) Offers a numerical display of key performance measures 
B) Offers managers the opportunity to drill down into data to obtain information 
C) Displays a clear picture of a company's financial condition 
D) Is a list of cause-and-effect relationship between quantitative and qualitative amounts 
A) Offers a numerical display of key performance measures 
B) Offers managers the opportunity to drill down into data to obtain information 
C) Displays a clear picture of a company's financial condition 
D) Is a list of cause-and-effect relationship between quantitative and qualitative amounts

Question 15

Even if an organization relies solely on one performance strategy, it cannot easily be misled into thinking all is well, when in reality, all is not well.

Accepted Answer

A) True 
 B)False

Question 16

A difference in quantitative indicators and qualitative indicators is

Accepted Answer

A) quantitative indicators differ based of who is doing the measuring whereas qualitative indicators are the same among individuals since each one has a unique perspective. 
B) qualitative indicators are subjective while quantitative indicators are objective. 
C) quantitative indicators always consist of numerical amounts while qualitative indicators are not numerical. 
D) quantitative indicators are financial and qualitative indicators are non-financial. 
A) quantitative indicators differ based of who is doing the measuring whereas qualitative indicators are the same among individuals since each one has a unique perspective. 
B) qualitative indicators are subjective while quantitative indicators are objective. 
C) quantitative indicators always consist of numerical amounts while qualitative indicators are not numerical. 
D) quantitative indicators are financial and qualitative indicators are non-financial.

Question 17

Patton's Manufacturing has provided the following information relating to a large order of Part #2347 transistors for a major customer:   What is the delivery cycle time?

Accepted Answer

July 1 thr

Question 18

Measures that are predictors of your ultimate performance on a particular activity are referred to as predictor indicators.

Accepted Answer

A) True 
 B)False

Question 19

Countless measures could be captured and reported to managers.The best measures relate to corporate strategy and are SMART.
Required:
Explain the five components of SMART and give an example of each component.

Accepted Answer

Specific - relates clearly and directly

Question 20

Manufacturing cycle efficiency is calculated as

Accepted Answer

A) value-added processing time divided by non-valued added processing time. 
B) non-value-added processing time divided by total manufacturing cycle time. 
C) value-added processing time divided by total manufacturing cycle time. 
D) direct cost of manufacturing divided by total manufacturing cost. 
A) value-added processing time divided by non-valued added processing time. 
B) non-value-added processing time divided by total manufacturing cycle time. 
C) value-added processing time divided by total manufacturing cycle time. 
D) direct cost of manufacturing divided by total manufacturing cost.

Which of the following is not a measure that relates to the internal business processes perspective?

From a customer's perspective, the time lapse between receipt of an order and the point when the product is pulled from inventory for a retailer is referred to as

When using the balanced scorecard to monitor performance, the learning and growth perspective answers which of the following questions?

The time between an order's placement and its shipment is referred to as

Which of the following does not describe the learning and growth perspective?

Measures that can be determined only after something is finished are called

A visual display of the key measures related to an organization's operational goals and strategies is referred to as a

Leading indicators provide managers with the information they need to

Which of the following is a measure that relates to the financial perspective?

Which of the following is an example of a customer-oriented nonfinancial measure?

A performance measure is measurable if it

Morgan Company has provided you with the following information on an order it received for fifty widgets.Listed below is the timeline for processing the order. Required: a.Calculate the delivery cycle time. b.Calculate the manufacturing cycle time. c.Calculate the manufacturing cycle efficiency.

A performance dashboard does which of the following?

Even if an organization relies solely on one performance strategy, it cannot easily be misled into thinking all is well, when in reality, all is not well.

A difference in quantitative indicators and qualitative indicators is

Patton's Manufacturing has provided the following information relating to a large order of Part #2347 transistors for a major customer: What is the delivery cycle time?

Measures that are predictors of your ultimate performance on a particular activity are referred to as predictor indicators.

Countless measures could be captured and reported to managers.The best measures relate to corporate strategy and are SMART. Required: Explain the five components of SMART and give an example of each component.

Manufacturing cycle efficiency is calculated as

Accounting As a Tool for Management

Cost Behavior and Cost Estimation

Costvolumeprofit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting in a Manufacturing Setting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity-Based Management

Using Accounting Information to Make Managerial Decisions

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Performance Evaluation Revisited: a Balanced Approach

Financial Statement Analysis

Filters

Exam 11: Decentralization and Performance Evaluation

Which of the following is not a measure that relates to the internal business processes perspective?

From a customer's perspective, the time lapse between receipt of an order and the point when the product is pulled from inventory for a retailer is referred to as

When using the balanced scorecard to monitor performance, the learning and growth perspective answers which of the following questions?

The time between an order's placement and its shipment is referred to as

Which of the following does not describe the learning and growth perspective?

Measures that can be determined only after something is finished are called

A visual display of the key measures related to an organization's operational goals and strategies is referred to as a

Leading indicators provide managers with the information they need to

Which of the following is a measure that relates to the financial perspective?

Which of the following is an example of a customer-oriented nonfinancial measure?

A performance measure is measurable if it

Morgan Company has provided you with the following information on an order it received for fifty widgets.Listed below is the timeline for processing the order. Required: a.Calculate the delivery cycle time. b.Calculate the manufacturing cycle time. c.Calculate the manufacturing cycle efficiency.

A performance dashboard does which of the following?

Even if an organization relies solely on one performance strategy, it cannot easily be misled into thinking all is well, when in reality, all is not well.

A difference in quantitative indicators and qualitative indicators is

Patton's Manufacturing has provided the following information relating to a large order of Part #2347 transistors for a major customer: What is the delivery cycle time?

Measures that are predictors of your ultimate performance on a particular activity are referred to as predictor indicators.

Countless measures could be captured and reported to managers.The best measures relate to corporate strategy and are SMART. Required: Explain the five components of SMART and give an example of each component.

Manufacturing cycle efficiency is calculated as

Accounting As a Tool for Management

Cost Behavior and Cost Estimation

Costvolumeprofit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting in a Manufacturing Setting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity-Based Management

Using Accounting Information to Make Managerial Decisions

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Performance Evaluation Revisited: a Balanced Approach

Financial Statement Analysis

Filters