Question 1

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

Accepted Answer

A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner? 
C) Are we meeting our customers' expectations? 
D) Are we growing in a manner to be competitive in the industry? 
A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner? 
C) Are we meeting our customers' expectations? 
D) Are we growing in a manner to be competitive in the industry?

Question 2

Which of the following does benchmarking focus on?

Accepted Answer

A) Identifying best metrics 
B) Analyzing best metrics 
C) Studying best processes 
D) Exceeding best processes 
A) Identifying best metrics 
B) Analyzing best metrics 
C) Studying best processes 
D) Exceeding best processes

Question 3

Which of the following kinds of companies would a bass boat manufacturing company not want to benchmark?

Accepted Answer

A) Another bass boat manufacturer with a best practice in quality control 
B) A manufacturer of ladies' dresses with a best practice in inventory management 
C) A retail store that has a best practice in employee safety 
D) A bass boat manufacturer might want to benchmark with all the above companies. 
A) Another bass boat manufacturer with a best practice in quality control 
B) A manufacturer of ladies' dresses with a best practice in inventory management 
C) A retail store that has a best practice in employee safety 
D) A bass boat manufacturer might want to benchmark with all the above companies.

Question 4

After selecting the appropriate measures for the balanced scorecard, managers should

Accepted Answer

A) set a limit on the measure. 
B) select a committee to enforce the use of the measures. 
C) set a target for each measure. 
D) select a manager to evaluate each measure. 
A) set a limit on the measure. 
B) select a committee to enforce the use of the measures. 
C) set a target for each measure. 
D) select a manager to evaluate each measure.

Question 5

When a company creates a balanced scorecard, managers are stating a hypothesis about the results that will occur if certain performance measures are stressed.

Accepted Answer

A) True 
 B)False

Question 6

A performance dashboard is a visual display of the key measures related to an organization's operational goals and strategies.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a measure that relates to the financial perspective?

Accepted Answer

A) Residual income 
B) Earnings per share 
C) Revenue growth 
D) Training dollars spent on employee training 
A) Residual income 
B) Earnings per share 
C) Revenue growth 
D) Training dollars spent on employee training

Question 8

Financial measures alone do not capture all aspects of an organization's performance.Nonfinancial measures can be either qualitative or quantitative.Indicate by placing an "X" in the appropriate column whether the following nonfinancial measures are internal operating measures, customer-oriented measures, or employee-oriented measures.

Accepted Answer

The answer of Financial measures alone do not capture all...

Question 9

As a measure of a salesperson's performance, corporate profit margin is an example of an actionable measure.

Accepted Answer

A) True 
 B)False

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

Which of the following does benchmarking focus on?

Which of the following kinds of companies would a bass boat manufacturing company not want to benchmark?

After selecting the appropriate measures for the balanced scorecard, managers should

When a company creates a balanced scorecard, managers are stating a hypothesis about the results that will occur if certain performance measures are stressed.

A performance dashboard is a visual display of the key measures related to an organization's operational goals and strategies.

Which of the following is not a measure that relates to the financial perspective?

As a measure of a salesperson's performance, corporate profit margin is an example of an actionable measure.

Accounting As a Tool for Management

Cost Behavior and Cost Estimation

Costvolumeprofit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting in a Manufacturing Setting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity-Based Management

Using Accounting Information to Make Managerial Decisions

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Performance Evaluation Revisited: a Balanced Approach

Financial Statement Analysis

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Exam 11: Decentralization and Performance Evaluation

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

Which of the following does benchmarking focus on?

Which of the following kinds of companies would a bass boat manufacturing company not want to benchmark?

After selecting the appropriate measures for the balanced scorecard, managers should

When a company creates a balanced scorecard, managers are stating a hypothesis about the results that will occur if certain performance measures are stressed.

A performance dashboard is a visual display of the key measures related to an organization's operational goals and strategies.

Which of the following is not a measure that relates to the financial perspective?

As a measure of a salesperson's performance, corporate profit margin is an example of an actionable measure.

Accounting As a Tool for Management

Cost Behavior and Cost Estimation

Costvolumeprofit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting in a Manufacturing Setting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity-Based Management

Using Accounting Information to Make Managerial Decisions

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Performance Evaluation Revisited: a Balanced Approach

Financial Statement Analysis

Filters