Exam 11: Decentralization and Performance Evaluation

Midstate Industries is a retail clothing store.Marilyn Mounds knows that customer satisfaction is key to the success of her store.Indicate by placing an "X" in the appropriate column whether the following measures are leading or lagging and qualitative or quantitative.Each item may classify as more than one measure.

A balanced scorecard should include five to seven measures in each of four perspectives. Required: List five measures that relate to the financial perspective.

Which of the following is not an example of an employee-oriented nonfinancial measure?

Explain benchmarking, including its definition, goal, and the items upon which benchmarking focuses.

A manager can use a performance dashboard

Return on investment, residual income, and EVA all have qualitative components.

Customers typically have expectations for how quickly they should receive a product they have ordered.All other things held equal, they would prefer as short a wait as possible.However, different businesses perform different tasks between an order's placement and its shipment. Required: Discuss three measures that can help managers monitor their delivery processes.Include how each measure is different between two types of businesses.

Which of the following does not describe the internal business processes perspective?

A balanced scorecard does not

A balanced scorecard should include five to seven measures in each of four perspectives. Required: List five measures that relate to the customer perspective.

You have been assigned to a team responsible for improving certain processes in your company.The team is considering participating in a benchmarking study as a way to improve the company's performance. Required: Define benchmarking and best practice.Also discuss how your company might benefit from benchmarking with an organization outside its industry.

A direct material variance is a measure of

Earnings per share is a financial measure that is

A strategy map is a

The goal of benchmarking is to identify those best practices that improve both quality and productivity.

The best measures relate to corporate strategy and SMART.Which of the following is not a component of SMART?

In determining whether benchmarking is worth the effort, a company must assess the potential return from a benchmarking project.

A balanced scorecard should include five to seven measures in each of four perspectives. Required: List five measures that relate to the internal business processes perspective.

Patton's Manufacturing has provided the following information relating to a large order of Part 328G7 engines. Required: Calculate the manufacturing cycle efficiency.

The balanced scorecard includes one or two measures in each of six perspectives.