Question 1

Which of the following is an example of an employee-oriented nonfinancial measure?

Accepted Answer

A) Setup efficiency 
B) Labor productivity 
C) Accidents per month 
D) Time to respond to customer problems 
A) Setup efficiency 
B) Labor productivity 
C) Accidents per month 
D) Time to respond to customer problems

Question 2

Before deciding whether a measure is a leading or lagging indicator, a manager should be sure to know

Accepted Answer

A) to what event the measure is related. 
B) whether the measure is used by companies in the industry. 
C) whether the measure is financial or non-financial. 
D) the effect the indicator will illustrate. 
A) to what event the measure is related. 
B) whether the measure is used by companies in the industry. 
C) whether the measure is financial or non-financial. 
D) the effect the indicator will illustrate.

Question 3

When using the balanced scorecard to monitor performance, the internal business processes perspective answers which of the following questions?

Accepted Answer

A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we improving our business processes in order to deliver maximum value to our customers? 
C) Are we meeting our stakeholders' expectations? 
D) Are we growing in a manner to be competitive in the industry? 
A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we improving our business processes in order to deliver maximum value to our customers? 
C) Are we meeting our stakeholders' expectations? 
D) Are we growing in a manner to be competitive in the industry?

Question 4

Nonfinancial measures, which are not based on accounting results, can be either qualitative or quantitative.

Accepted Answer

A) True 
 B)False

Question 5

Mel Torme, sales manager for Hokque, Inc.has received numerous customer complaints about the length of time it takes to receive an order.He has gathered the following information from a recent order to help him understand the issue.   Required: 
a.Calculate the delivery cycle time for the order.
b.Calculate the manufacturing cycle time for the order.
c.Calculate the value-added time for the order.
d.Calculate the manufacturing cycle efficiency.

Accepted Answer

d. @#IMG-DLM& 94 hou

Question 6

Which of the following is a measure that relates to the learning and growth perspective?

Accepted Answer

A) Earnings per share 
B) Response time to customer request 
C) Revenue per employee 
D) Market share 
A) Earnings per share 
B) Response time to customer request 
C) Revenue per employee 
D) Market share

Question 7

Return on investment is a financial measure that is

Accepted Answer

The answer of Return on investment is a financial measure...

Question 8

Barry's Ice Cream Shoppe is interested in improving his performance in the area of quality control and customer service.This interest came about after Barry put a "suggestions box" near the counter.Several suggestions related to employees not being clean in handling their orders, not filling orders properly, and rudeness from employees.Barry has discussed his problems with his neighboring store, a local-dry cleaning business.
Required:
List five processes that Barry and the dry-cleaning business have in common.

Accepted Answer

Answer will vary.Several processes are:

Question 9

Building a balanced scorecard involves

Accepted Answer

A) clarifying strategies. 
B) translating strategies into operational objectives. 
C) selecting measures that provide evidence of objectives achievements. 
D) All of these answer choices are correct. 
A) clarifying strategies. 
B) translating strategies into operational objectives. 
C) selecting measures that provide evidence of objectives achievements. 
D) All of these answer choices are correct.

Question 10

Which of the following is not a main barrier to the effective use of nonfinancial performance measures by organizations?

Accepted Answer

A) Skepticism that the measures are directly related to the bottom line 
B) Lack of management skill needed to implement the measures 
C) Lack of familiarity with the measures on the part of the board members 
D) Undeveloped tools for analyzing the measures 
A) Skepticism that the measures are directly related to the bottom line 
B) Lack of management skill needed to implement the measures 
C) Lack of familiarity with the measures on the part of the board members 
D) Undeveloped tools for analyzing the measures

Question 11

For managers to adequately monitor the organization's performance, they need to use

Accepted Answer

A) leading and cycle indicators. 
B) lagging and budget indicators. 
C) leading indicators and lagging indicators. 
D) lagging and cycle indicators. 
A) leading and cycle indicators. 
B) lagging and budget indicators. 
C) leading indicators and lagging indicators. 
D) lagging and cycle indicators.

Question 12

A pictorial representation of the cause-and-effect relationships embodied in the strategy is called a

Accepted Answer

A) strategy map. 
B) strategy scorecard. 
C) strategy dashboard. 
D) strategy indicator. 
A) strategy map. 
B) strategy scorecard. 
C) strategy dashboard. 
D) strategy indicator.

Question 13

Benchmarking is the practice of using data from other organizations to identify the processes and practices associated with world-class performance.

Accepted Answer

A) True 
 B)False

Question 14

The time from the start of a production to the shipment of the product to the customer is referred to as

Accepted Answer

A) manufacturing cycle time. 
B) throughput time. 
C) delivery cycle time. 
D) either manufacturing cycle time or throughput time. 
A) manufacturing cycle time. 
B) throughput time. 
C) delivery cycle time. 
D) either manufacturing cycle time or throughput time.

Question 15

On January 4th, Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order.   Calculate the manufacturing cycle time.

Accepted Answer

A) 500 hours 
B) 507 hours 
C) 502 hours 
D) 505 hours 
A) 500 hours 
B) 507 hours 
C) 502 hours 
D) 505 hours

Question 16

Which of the following is not an example of a customer-oriented nonfinancial measure?

Accepted Answer

A) Market share 
B) Delivery performance 
C) Product flexibility 
D) Product defects 
A) Market share 
B) Delivery performance 
C) Product flexibility 
D) Product defects

Question 17

Lagging indicators can be used to

Accepted Answer

A) measure past performance. 
B) help managers determine if they are on the right track. 
C) provide evidence that a certain result has been obtained. 
D) provide information to take timely corrective action. 
A) measure past performance. 
B) help managers determine if they are on the right track. 
C) provide evidence that a certain result has been obtained. 
D) provide information to take timely corrective action.

Question 18

Which of the following is not a measure that relates to the customer perspective?

Accepted Answer

A) Market share 
B) Product return rate 
C) Delivery cycle time 
D) Percentage of revenue from new customers 
A) Market share 
B) Product return rate 
C) Delivery cycle time 
D) Percentage of revenue from new customers

Question 19

A performance measure is actionable if

Accepted Answer

A) something can be done to influence its value. 
B) it is complete and accurate. 
C) it is clearly and directly related to the process it measures. 
D) it is based on actual results rather than on estimates. 
A) something can be done to influence its value. 
B) it is complete and accurate. 
C) it is clearly and directly related to the process it measures. 
D) it is based on actual results rather than on estimates.

Question 20

Residual income is a measurement of

Accepted Answer

A) inputs. 
B) outcomes. 
C) quality. 
D) production efficiency. 
A) inputs. 
B) outcomes. 
C) quality. 
D) production efficiency.

Which of the following is an example of an employee-oriented nonfinancial measure?

Before deciding whether a measure is a leading or lagging indicator, a manager should be sure to know

When using the balanced scorecard to monitor performance, the internal business processes perspective answers which of the following questions?

Nonfinancial measures, which are not based on accounting results, can be either qualitative or quantitative.

Which of the following is a measure that relates to the learning and growth perspective?

Return on investment is a financial measure that is

Building a balanced scorecard involves

Which of the following is not a main barrier to the effective use of nonfinancial performance measures by organizations?

For managers to adequately monitor the organization's performance, they need to use

A pictorial representation of the cause-and-effect relationships embodied in the strategy is called a

Benchmarking is the practice of using data from other organizations to identify the processes and practices associated with world-class performance.

The time from the start of a production to the shipment of the product to the customer is referred to as

On January 4th, Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. Calculate the manufacturing cycle time.

Which of the following is not an example of a customer-oriented nonfinancial measure?

Lagging indicators can be used to

Which of the following is not a measure that relates to the customer perspective?

A performance measure is actionable if

Residual income is a measurement of

Accounting As a Tool for Management

Cost Behavior and Cost Estimation

Costvolumeprofit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting in a Manufacturing Setting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity-Based Management

Using Accounting Information to Make Managerial Decisions

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Performance Evaluation Revisited: a Balanced Approach

Financial Statement Analysis

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Exam 11: Decentralization and Performance Evaluation

Which of the following is an example of an employee-oriented nonfinancial measure?

Before deciding whether a measure is a leading or lagging indicator, a manager should be sure to know

When using the balanced scorecard to monitor performance, the internal business processes perspective answers which of the following questions?

Nonfinancial measures, which are not based on accounting results, can be either qualitative or quantitative.

Which of the following is a measure that relates to the learning and growth perspective?

Return on investment is a financial measure that is

Building a balanced scorecard involves

Which of the following is not a main barrier to the effective use of nonfinancial performance measures by organizations?

For managers to adequately monitor the organization's performance, they need to use

A pictorial representation of the cause-and-effect relationships embodied in the strategy is called a

Benchmarking is the practice of using data from other organizations to identify the processes and practices associated with world-class performance.

The time from the start of a production to the shipment of the product to the customer is referred to as

On January 4th, Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. Calculate the manufacturing cycle time.

Which of the following is not an example of a customer-oriented nonfinancial measure?

Lagging indicators can be used to

Which of the following is not a measure that relates to the customer perspective?

A performance measure is actionable if

Residual income is a measurement of

Accounting As a Tool for Management

Cost Behavior and Cost Estimation

Costvolumeprofit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting in a Manufacturing Setting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity-Based Management

Using Accounting Information to Make Managerial Decisions

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Performance Evaluation Revisited: a Balanced Approach

Financial Statement Analysis

Filters