Exam 8: Communication, Negotiation, and Conflict Resolution

__________ can be defined as a struggle that results from opposing needs or feelings between two or more people.

When conflict occurs, it is best resolved by a good communicator.

__________ communication refers to behaviors such as the inflection of the voice, emphasis given to words, gestures, behavior, or expressions of the body that impart information to a receiver.

Police administrators can improve efficiency through communication.

__________ is not seeing, hearing, or perceiving anything that might disturb us.

The __________, also known as the communication loop, is generally present in two-way communications.

Projection is not seeing, hearing, or perceiving anything that might disturb us.

Which of the following is NOT a type of nonverbal behavior?

Power, time, and information are essential to negotiation.

Which of the following is communication within the framework of the formal organization?

Listening is perhaps the most critical of the communication activities.

The two types of vertical communication are:

The best tool for reducing conflict is to alter the source of the conflict.

"Conflict resolution" is a process whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties.

Oral and written communication are both types of:

Horizontal communication usually falls into which of the following categories?

Types of conflict include:

__________ language involves communication with material things, including clothing, cosmetics, furniture, and architecture.

Which of the following is NOT a source of conflict?

Nonverbal communication is always intentional on the part of the sender.