Exam 8: Communication, Negotiation, and Conflict Resolution

Intragroup conflict occurs when individual members of the organization come into conflict because of goals and values that are at odds with one another.

Conflict resolution strategies include:

__________ is labeling an individual as belonging to a particular group and then attributing to that person all the characteristics one thinks are common to the group.

Which of the following statements is true concerning conflict?

All communication consists of symbols and __________.

People with an __________ style like to be genuinely helpful; care about others' feelings and well-being; dislike selfishness and anger; and view themselves as needing to be more assertive.

What are the sources of conflict?

What are the categories of nonverbal behavior? Explain each.

Scarce resources are a source of conflict.

Identify and describe four common problems of perception that may act as barriers to communication.