Question 1

The most frustrating form of informal communication is:

Accepted Answer

A)  bypassing the chain of command 
B)  the rumor mill 
C)  interdepartmental communications 
D)  none of these choices 
A)  bypassing the chain of command 
B)  the rumor mill 
C)  interdepartmental communications 
D)  none of these choices

Question 2

When several groups, teams, or divisions are dependent on one another, this is known as __________.

Accepted Answer

task inter

Question 3

Horizontal communication involves exchanging messages within or across work units.

Accepted Answer

A) True 
 B)False

Question 4

__________ is the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.

Accepted Answer

The answer of __________ is the process of exchanging information...

Question 5

Identify and describe two types of vertical communication.

Accepted Answer

Downward communication occurs when infor

Question 6

__________ conflict occurs when there is tension and rivalry within a particular group.

Accepted Answer

The answer of __________ conflict occurs when there is tension...

Question 7

Planning is essential to win-win negotiation.What elements are involved in planning the negotiation?

Accepted Answer

A)  understanding the problem 
B)  gathering information 
C)  setting a psychological tone for the negotiations 
D)  all of these choices 
A)  understanding the problem 
B)  gathering information 
C)  setting a psychological tone for the negotiations 
D)  all of these choices

Question 8

Which of the following terms is used to describe observing one or two characteristics of a person and then developing conclusions about other characteristics of that person?

Accepted Answer

A)  stereotyping 
B)  the halo effect 
C)  projection 
D)  perceptual defense 
A)  stereotyping 
B)  the halo effect 
C)  projection 
D)  perceptual defense

Question 9

There are two primary types of barriers to communication.They are:

Accepted Answer

A)  physiological and sociological 
B)  economic and sociological 
C)  physiological and psychological 
D)  psychological and sociological 
A)  physiological and sociological 
B)  economic and sociological 
C)  physiological and psychological 
D)  psychological and sociological

Question 10

The characteristics of the __________ style are liking to be independent and self-sufficient; valuing planning and an orderly approach; disliking emotionalism; and respecting logic, among others.

Accepted Answer

analytic-a

Question 11

Which of the following involves communication with material things, including clothing, cosmetics, furniture, and architecture?

Accepted Answer

A)  kinesics 
B)  proxemics 
C)  paralanguage 
D)  object language 
A)  kinesics 
B)  proxemics 
C)  paralanguage 
D)  object language

Question 12

An __________ is very important to a successful negotiation.

Accepted Answer

The answer of An __________ is very important to a...

Question 13

It is possible to communicate informally through verbal channels.

Accepted Answer

A) True 
 B)False

Question 14

Proxemics concerns the influence of proximity and space on communication.

Accepted Answer

A) True 
 B)False

Question 15

Negotiation is the process frequently used by leaders to motivate subordinates to achieve organizational objectives.

Accepted Answer

A) True 
 B)False

Question 16

Communication does not occur until the message is received and read or heard, and its meaning is understoood.

Accepted Answer

A) True 
 B)False

Question 17

Identify and describe two types of verbal communication.

Accepted Answer

Two types are oral communication and wri

Question 18

__________ is a process whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties.

Accepted Answer

The answer of __________ is a process whereby people engage...

Question 19

All communication consists of:

Accepted Answer

A)  context and audience 
B)  symbols and context 
C)  symbols and reception 
D)  reception and messaing 
A)  context and audience 
B)  symbols and context 
C)  symbols and reception 
D)  reception and messaing

Question 20

__________ communication occurs when information flows from a higher level to one or more lower levels in the organization.

Accepted Answer

The answer of __________ communication occurs when information flows from...

The most frustrating form of informal communication is:

When several groups, teams, or divisions are dependent on one another, this is known as __________.

Horizontal communication involves exchanging messages within or across work units.

__________ is the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.

Identify and describe two types of vertical communication.

__________ conflict occurs when there is tension and rivalry within a particular group.

Planning is essential to win-win negotiation.What elements are involved in planning the negotiation?

Which of the following terms is used to describe observing one or two characteristics of a person and then developing conclusions about other characteristics of that person?

There are two primary types of barriers to communication.They are:

The characteristics of the __________ style are liking to be independent and self-sufficient; valuing planning and an orderly approach; disliking emotionalism; and respecting logic, among others.

Which of the following involves communication with material things, including clothing, cosmetics, furniture, and architecture?

An __________ is very important to a successful negotiation.

It is possible to communicate informally through verbal channels.

Proxemics concerns the influence of proximity and space on communication.

Negotiation is the process frequently used by leaders to motivate subordinates to achieve organizational objectives.

Communication does not occur until the message is received and read or heard, and its meaning is understoood.

Identify and describe two types of verbal communication.

__________ is a process whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties.

All communication consists of:

__________ communication occurs when information flows from a higher level to one or more lower levels in the organization.

Introduction to Police Administration

The Environment of Administration

Police Administration and Homeland Security

Foundations of Police Organization

Contemporary Organizational Theories and Management Systems

Police Leadership

People in the Police Organization

Managing Stress and Fatigue

Police Human Resources Management

Labor Relations

Control and Productivity in the Police Setting

Planning, Programming, and Budgeting

Accountability

Change

Filters

Exam 8: Communication, Negotiation, and Conflict Resolution

The most frustrating form of informal communication is:

When several groups, teams, or divisions are dependent on one another, this is known as __________.

Horizontal communication involves exchanging messages within or across work units.

__________ is the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.

Identify and describe two types of vertical communication.

__________ conflict occurs when there is tension and rivalry within a particular group.

Planning is essential to win-win negotiation.What elements are involved in planning the negotiation?

Which of the following terms is used to describe observing one or two characteristics of a person and then developing conclusions about other characteristics of that person?

There are two primary types of barriers to communication.They are:

The characteristics of the __________ style are liking to be independent and self-sufficient; valuing planning and an orderly approach; disliking emotionalism; and respecting logic, among others.

Which of the following involves communication with material things, including clothing, cosmetics, furniture, and architecture?

An __________ is very important to a successful negotiation.

It is possible to communicate informally through verbal channels.

Proxemics concerns the influence of proximity and space on communication.

Negotiation is the process frequently used by leaders to motivate subordinates to achieve organizational objectives.

Communication does not occur until the message is received and read or heard, and its meaning is understoood.

Identify and describe two types of verbal communication.

__________ is a process whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties.

All communication consists of:

__________ communication occurs when information flows from a higher level to one or more lower levels in the organization.

Introduction to Police Administration

The Environment of Administration

Police Administration and Homeland Security

Foundations of Police Organization

Contemporary Organizational Theories and Management Systems

Police Leadership

People in the Police Organization

Managing Stress and Fatigue

Police Human Resources Management

Labor Relations

Control and Productivity in the Police Setting

Planning, Programming, and Budgeting

Accountability

Change

Filters