Question 1

Which of the following is not a criticism of scientific management?

Accepted Answer

A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance amongst individuals. 
E)  It tends to regard workers as uninformed and ignores their ideas and suggestions. 
A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance amongst individuals. 
E)  It tends to regard workers as uninformed and ignores their ideas and suggestions.

Question 2

A key finding in the Hawthorne studies was which of these?

Accepted Answer

A)  Stronger lighting increased productivity. 
B)  More money resulted in increased productivity. 
C)  Productivity increased with autocratic leadership. 
D)  Higher temperatures reduced productivity. 
E)  Human relations increased productivity. 
A)  Stronger lighting increased productivity. 
B)  More money resulted in increased productivity. 
C)  Productivity increased with autocratic leadership. 
D)  Higher temperatures reduced productivity. 
E)  Human relations increased productivity.

Question 3

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating and controlling is called _____.

Accepted Answer

administra

Question 4

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO 
A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO

Question 5

Max Weber felt selection of employees should be based on _____.

Accepted Answer

A)  education 
B)  competence 
C)  connections 
D)  political skills 
E)  efficient systems 
A)  education 
B)  competence 
C)  connections 
D)  political skills 
E)  efficient systems

Question 6

All of the following are characteristics of Weberian bureaucracy except:

Accepted Answer

A)  Labour is divided with clear definitions of authority and responsibility that are legitimized as official duties. 
B)  Positions are organized in a hierarchy of authority, with each position under the authority of a higher one. 
C)  All personnel are selected and promoted based on technical qualifications. 
D)  Administrative acts and decisions are recorded in writing. 
E)  Management is the same as the ownership of the organization. 
A)  Labour is divided with clear definitions of authority and responsibility that are legitimized as official duties. 
B)  Positions are organized in a hierarchy of authority, with each position under the authority of a higher one. 
C)  All personnel are selected and promoted based on technical qualifications. 
D)  Administrative acts and decisions are recorded in writing. 
E)  Management is the same as the ownership of the organization.

Question 7

The management science perspective applies all of the following to managerial problems EXCEPT:

Accepted Answer

A)  Statistics. 
B)  Qualitative techniques. 
C)  Mathematics. 
D)  Quantitative techniques. 
E)  All of these are correct. 
A)  Statistics. 
B)  Qualitative techniques. 
C)  Mathematics. 
D)  Quantitative techniques. 
E)  All of these are correct.

Question 8

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

Accepted Answer

A) True 
 B)False

Question 9

In _____, every situation is viewed as unique.

Accepted Answer

A)  a universalist view 
B)  a contingency view 
C)  a case view 
D)  a scientific management view 
E)  None of these 
A)  a universalist view 
B)  a contingency view 
C)  a case view 
D)  a scientific management view 
E)  None of these

Question 10

Political forces are aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is often considered the "father of the quality movement?"

Accepted Answer

A)  Weber 
B)  Gilbreth 
C)  Follett 
D)  Deming 
E)  Gehrke 
A)  Weber 
B)  Gilbreth 
C)  Follett 
D)  Deming 
E)  Gehrke

Question 12

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Accepted Answer

The answer of A(n) _____ perspective provides a broader way...

Question 13

The concept that the whole is greater than the sum of its parts is known as _____.

Accepted Answer

The answer of The concept that the whole is greater...

Question 14

Benchmarking involves finding out what the customer wants.

Accepted Answer

A) True 
 B)False

Question 15

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Accepted Answer

A) True 
 B)False

Question 16

The bureaucratic organizations approach is a subfield within the _____.

Accepted Answer

A)  classical perspective 
B)  systems theory 
C)  scientific management 
D)  learning organization 
E)  management science view 
A)  classical perspective 
B)  systems theory 
C)  scientific management 
D)  learning organization 
E)  management science view

Question 17

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations more efficient operating machines?

Accepted Answer

A)  The Humanistic Perspective 
B)  The Behavioral Sciences Approach 
C)  The Classical Perspective 
D)  The TQM approach 
E)  The Quantitative Management Approach 
A)  The Humanistic Perspective 
B)  The Behavioral Sciences Approach 
C)  The Classical Perspective 
D)  The TQM approach 
E)  The Quantitative Management Approach

Question 18

Chester Bernard felt that _____ could help a poorly managed organization.

Accepted Answer

A)  bureaucracy 
B)  line managers 
C)  efficiencies 
D)  informal relations 
E)  top/down flow of information 
A)  bureaucracy 
B)  line managers 
C)  efficiencies 
D)  informal relations 
E)  top/down flow of information

Question 19

List three of the basic ideas of scientific management.

Accepted Answer

Any three of the following develop stand

Question 20

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Accepted Answer

A)  operations research 
B)  operations management 
C)  information technology 
D)  systems thinking 
E)  infrastructure development 
A)  operations research 
B)  operations management 
C)  information technology 
D)  systems thinking 
E)  infrastructure development

Which of the following is not a criticism of scientific management?

A key finding in the Hawthorne studies was which of these?

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating and controlling is called _____.

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Max Weber felt selection of employees should be based on _____.

All of the following are characteristics of Weberian bureaucracy except:

The management science perspective applies all of the following to managerial problems EXCEPT:

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

In _____, every situation is viewed as unique.

Political forces are aspects of a culture that guide and influence relationships among people.

Which of the following is often considered the "father of the quality movement?"

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

The concept that the whole is greater than the sum of its parts is known as _____.

Benchmarking involves finding out what the customer wants.

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

The bureaucratic organizations approach is a subfield within the _____.

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations more efficient operating machines?

Chester Bernard felt that _____ could help a poorly managed organization.

List three of the basic ideas of scientific management.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Introduction to Management

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Change and Innovation

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

Which of the following is not a criticism of scientific management?

A key finding in the Hawthorne studies was which of these?

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating and controlling is called _____.

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Max Weber felt selection of employees should be based on _____.

All of the following are characteristics of Weberian bureaucracy except:

The management science perspective applies all of the following to managerial problems EXCEPT:

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

In _____, every situation is viewed as unique.

Political forces are aspects of a culture that guide and influence relationships among people.

Which of the following is often considered the "father of the quality movement?"

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

The concept that the whole is greater than the sum of its parts is known as _____.

Benchmarking involves finding out what the customer wants.

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

The bureaucratic organizations approach is a subfield within the _____.

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations more efficient operating machines?

Chester Bernard felt that _____ could help a poorly managed organization.

List three of the basic ideas of scientific management.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Introduction to Management

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Change and Innovation

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Managing Quality and Performance

Filters