Question 1

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 2

______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

Supply cha

Question 3

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Contingency Theory 
E)  None of these 
A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Contingency Theory 
E)  None of these

Question 4

List the three assumptions associated with McGregor's Theory X.

Accepted Answer

(1) Individuals have an innate dislike o

Question 5

Positions organized in a hierarchy of authority are an important characteristic of:

Accepted Answer

A)  scientific management. 
B)  bureaucratic organizations. 
C)  quantitative management. 
D)  the human relations movement. 
E)  total quality management. 
A)  scientific management. 
B)  bureaucratic organizations. 
C)  quantitative management. 
D)  the human relations movement. 
E)  total quality management.

Question 6

_____ refers to the field of management that specializes in the physical production of goods or services.

Accepted Answer

Operations

Question 7

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) True 
 B)False

Question 8

Scientific management developed a standard method for performing each job.

Accepted Answer

A) True 
 B)False

Question 9

Organization development is a specific set of management techniques based in the behavioural science approach.

Accepted Answer

A) True 
 B)False

Question 10

_____ pertain to the availability, production and distribution of resources in a society.

Accepted Answer

The answer of _____ pertain to the availability, production and...

Question 11

A consultant who recommends a particular problem-solving model to every organization he serves is violating the basics of which of the following perspectives?

Accepted Answer

A)  Efficiency perspective 
B)  Universalist perspective 
C)  Contingency perspective 
D)  Scientific management perspective 
E)  Quantitative perspective 
A)  Efficiency perspective 
B)  Universalist perspective 
C)  Contingency perspective 
D)  Scientific management perspective 
E)  Quantitative perspective

Question 12

Which of these forces pertain to the availability, production, and distribution of resources in a society?

Accepted Answer

A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal 
A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal

Question 13

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management

Question 15

The nineteenth and early twentieth centuries saw the development of which early management perspective

Accepted Answer

A)  The human relations movement 
B)  The behavioural sciences approach 
C)  The classical perspective 
D)  The quantitative management approach 
E)  The TQM approach 
A)  The human relations movement 
B)  The behavioural sciences approach 
C)  The classical perspective 
D)  The quantitative management approach 
E)  The TQM approach

Question 16

The field of management that specializes in the physical production of goods or services refers to operations management.

Accepted Answer

A) True 
 B)False

Question 17

Mary Parker Follett thought of leadership as _____, rather than techniques.

Accepted Answer

A)  systems 
B)  procedures 
C)  people 
D)  efficiencies 
E)  statistics 
A)  systems 
B)  procedures 
C)  people 
D)  efficiencies 
E)  statistics

Question 18

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Accepted Answer

A) True 
 B)False

Question 19

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

Accepted Answer

A)  Scientific management perspective 
B)  Human resource perspective 
C)  Management science perspective 
D)  Behavioural sciences approach 
E)  Human relations movement 
A)  Scientific management perspective 
B)  Human resource perspective 
C)  Management science perspective 
D)  Behavioural sciences approach 
E)  Human relations movement

Question 20

_____ is considered the "father of scientific management."

Accepted Answer

A)  Frank B. Gilbreth 
B)  Elton Mayo 
C)  Henry Gantt 
D)  Douglas McGregor 
E)  Frederick W. Taylor 
A)  Frank B. Gilbreth 
B)  Elton Mayo 
C)  Henry Gantt 
D)  Douglas McGregor 
E)  Frederick W. Taylor

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

List the three assumptions associated with McGregor's Theory X.

Positions organized in a hierarchy of authority are an important characteristic of:

_____ refers to the field of management that specializes in the physical production of goods or services.

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Scientific management developed a standard method for performing each job.

Organization development is a specific set of management techniques based in the behavioural science approach.

_____ pertain to the availability, production and distribution of resources in a society.

A consultant who recommends a particular problem-solving model to every organization he serves is violating the basics of which of the following perspectives?

Which of these forces pertain to the availability, production, and distribution of resources in a society?

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

The nineteenth and early twentieth centuries saw the development of which early management perspective

The field of management that specializes in the physical production of goods or services refers to operations management.

Mary Parker Follett thought of leadership as _____, rather than techniques.

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

_____ is considered the "father of scientific management."

Introduction to Management

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Change and Innovation

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

List the three assumptions associated with McGregor's Theory X.

Positions organized in a hierarchy of authority are an important characteristic of:

_____ refers to the field of management that specializes in the physical production of goods or services.

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Scientific management developed a standard method for performing each job.

Organization development is a specific set of management techniques based in the behavioural science approach.

_____ pertain to the availability, production and distribution of resources in a society.

A consultant who recommends a particular problem-solving model to every organization he serves is violating the basics of which of the following perspectives?

Which of these forces pertain to the availability, production, and distribution of resources in a society?

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

The nineteenth and early twentieth centuries saw the development of which early management perspective

The field of management that specializes in the physical production of goods or services refers to operations management.

Mary Parker Follett thought of leadership as _____, rather than techniques.

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

_____ is considered the "father of scientific management."

Introduction to Management

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Change and Innovation

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Managing Quality and Performance

Filters