Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

____________________ refers to the sound vibration frequency (the highness or lowness)of our voices, which are most engaging when they rise and fall in conversational tones.

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Which of the following statements about the end of a meeting is most accurate?

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Which of the following is the best advice to follow when receiving telephone calls for others?

Which of the following is the best practice for a group when it begins a meeting?

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

You should generally deliver most constructive criticism in writing rather than in person.

Virtual teams have greater autonomy than co-located teams and require members who are more self-reliant.

Face-to-face communication

If the purpose of a meeting is to share information, it is best to send an e-mail, text message, or memo rather than call a meeting.

The most successful workplace teams

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers.  What advice should she follow to demonstrate professional cell phone use?

An in-person, face-to-face meeting is the richest of all available media.

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Which of the following would probably best help a group achieve its goal?

Which of the following statements about workplace criticism is most accurate?

How do recruiters and employers view the importance of professional behavior in the workplace?

Your vocal quality sends only verbal messages.

Which of the following is the best example of a response when answering calls for others?