Exam 1: Succeeding in the Mobile and Social Workplace

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.

Which of the following is not a dimension of culture?

Which of the following statements about nonverbal communication is most accurate?

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

The ability to locate and identify a device as soon as its user connects to the network is known as

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

One of the best ways to increase tolerance when communicating with those from other cultures is to practice  empathy,  which refers to

According to research, what percentage of our work time is spent listening?

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

Ethnocentrism can be found in all cultures.

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Which of the following is a form of nonverbal communication?

Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should

Which of the following countries represents a high-context culture?

Which of the following statements is most accurate?

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Which of the following is an example of an idiom , which can cause confusion for multicultural audiences?

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and